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January 2022 by Ando C.
So I went to cash my check as usual like I do every week I don't have an account with this company but I cash my check there every week with no issues but today this rude client relations consultant named esvin Morales threatened to not cash my check unless I gave himy social and address I've cashed my check here before and never had an issue all they ever asked for was an ID and the fee they charge he was rude to me and threatened to not cash my check if I didn't give him what he asked I told him to cash my check and I never had to answer these questions before and he insisted that if I didn't do what he said he would not cash my check... It's a payroll check from US Bank how are you not going to cash my US Bank check definitely won't be visiting this place anymore I would rather pay more elsewhere instead of getting treated like shit here
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December 2021 by Sterling S.
This branch is the worst one I have ever been too!! I went to the branch to make a withdrawal from my cards. The atm was down which isn't a big deal so I went inside to complete both transactions. There was no line so I went straight to the teller who asked how I could help. I explained what I wanted to do and he said yes he could help. My first card wasn't accepted as it was an American Express so I said fine no problem and moved to the next card. He told me he couldn't help me on this transaction after giving him the card and my ID. I asked why and he said cause there are two names on this card. I said yes and that my name was there as he could clearly see. And the other was my son's name. He said well he needs to come in with his id. I told him he's my son who is a minor and seven years old. He gets an accusatory attitude and tells me "well how do I really know that". I told him you know what that's f****ing ridiculous and left. I never had a problem before no matter where I go to do my business but this place is by far has the WORST customer service and with a teller with that bad of an attitude I'm so glad that I don't bank with them. And now with this experience I never will either. I called in to their customer service line who deals with accounts and she told me that I should have never had this issue since my name is on the card.
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December 2021 by Danielle C.
I went into this bank w/the intention of needing a cashiers check, they let me know I had to open an account. So I agreed, after some time, Gloria the teller comes to the desk and tells me that their refusing to open an account with me because I said I supposedly said I was gonna close the account the next day. Those words never even came out of my mouth. She was accusing of me saying something I never said. Horrible customer service. Fast forward she opens an account for my husband, and we then find out, she opened an extremely limited account and she didn't tell us that. If anyone comes to this location, I highly recommend working with someone other than Gloria.
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August 2021 by Bob M.
I've banked at a lot of banks and this bank and branch is one of the worst. Every time I make a transaction I'm reminded of the terrible service.
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November 2020 by Joseph Lewis
Great to have $100/$20 Bills options..
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July 2019 by Andrea Morales
Again ATM machine not working for deposits how inconvenient
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July 2019 by Terri F.
Hazel has the worst of the worst customer service skills. She involves herself in things that are at management level and she is no manager. Her attitude is unprofessional. I called and asked to speak to the branch manager and she stated that she was the manager I explained my issue and she stated that it couldnt be resolved come to find out she is not the branch manager. I asked to speak to the manager but he wasnt in I left a message for him to call me
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March 2018 by Andy V.
The only bank that need to get all your personal information to cash a check and then charges you to cash checks from their own bank.
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May 2016 by Helen Beacham
Great tellers very helpful and friendly
