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February 2024 by Ernie F.
Just want to give a wonderful recommendation to Rochelle Routhier the customer service rep at Spectrum on Ave K in Lancaster Ca. She was very knowledgeable and helped me for all my needs. We need more service reps like Rochelle who cares about her customers. Great job Rochelle 5 st
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January 2024 by Jacque B.
I would give Spectrum -1 stars if I could. I moved locations so I returned the equipment and got new Xumo boxes instead. That was in November. Here is it January and I am still getting charged for the returned equipment. I spoke with at least 4 representatives and 2 Supervisors and they still cannot fix the problem. I constantly get automated calls from them stating they are going to shut my services off if I dont pay for the equipment. Spectrum sucks...I would not recommend them to anyone. And the Xumo boxes constantly go out when they are doing automated updates.. I do not understand why their customer service is bad with all the reviews they are receiving.
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January 2024 by Salad maker
They take way too long to help someone. Had to wait for hours just to drop off a WiFi box.
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January 2024 by Amberly Wright
Spectrum SUCKS!I got an California Lifeline phone from them and moved now they will not release me from my lifeline.
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January 2024 by Frank
Very slow service at this location just like their internet
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January 2024 by Frank Actkinson
Nice store,helpful employees
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December 2023 by Jennifer A.
I pay way too much money per month for my internet for it to be so slow and damn near unless. I want Spectrum to live up to the prices they set for their customers. I will be downsizing my package with them because the service to pay value is not worth it at all. Disappointing
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December 2023 by Dustyn Miller
You will have to wait. I suggest you put your name in, go to Don Cuco, enjoy a nice meal, pay, use the rest room, then head back over to Spectrum and it should only be 10 or 15 minutes before they call. Place looks nice and staff do ok.
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December 2023 by Роман Смит
Scamers!!! Was paid everything. Return all. They put collections on credit history.
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December 2023 by Andy Pontious
The DMV store of cell phones and internet be ready to be here for awhile
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October 2023 by Sarah Burrows
Horrible please with really long lines and to top it off they call people in whatever order they feel like...never will I go back there
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September 2023 by Vivian Rivera
The manager at this store is named Tasha she is very rude an disrespectful an Aggressive and kept getting very loud with me in the store. I had been waiting 30 minutes to be called or even just for the line to be moved. When I asked her about information about how the line was being moved or when they were going to start calling other customers.Up to handle their business. She got upset with me and said clearly. Ma'am, your number 7. And you will be called when we start calling customers up. Bury aggressively and angrily. I hated this experience walking into the spectrum store. As a customer, I should have never had to have had a manager. Make me feel disrespected and unappreciated as a customer.
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September 2023 by Kenny Reese
This Lancaster CA location has very bad ? and slow service, Wait time was approximate 45 minutes to 1hour... Only to find- out the clerks couldn't give me proper service ?
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May 2023 by Steven Schlecht
I called spectrum on 5-7-23 to shut down my spectrum tv service because they continue to increase prices on their prices, ( they did it 3 months in a row, I'm a senior on a fixed income and they don't care, when they turned it off,they told me they wouldn't prorated me and took my money and I have no spectrum tv and I have to turn in the receivers within 14 days ,I asked to speak with a Supervisor and they denied me of that also,If this is the type of business it runs ,taking from seniors, where are my rights stay away from this company very dishonest people.
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March 2023 by Jose Sical
Kiosk sign-in is excellent. This store really needs a security guard on premises. Too many problematic folks visit here. Customer service is good. Just too many shady customers. Last time I visit, a customer caused a whole scene.
