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April 2024 by Jonathan Chacon
The store is nice clean and well organized there's an employee, Celeste she went way beyond to help me find what i wanted, She's the best.. I'd come back to this place for their customer service and the great selection variety..
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February 2024 by 21 Redeye
Left me on hold for 15 minutes and never returned. Horrible customer service.
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February 2024 by marielle vega
I came last Friday and the customer service was great. The sweetest girl named Aniyah helped me find the shoes my son has been wanting along with a matching outfit. She was very helpful and knew what she was doing. Will definitely be coming back.
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January 2024 by ladykt4ever
They have an employee name Fiorella Ortuno from store 57 the Palmdale location . She went above and beyond to help us find a perfect ? pair of shoes. Even offering to clean a little dirt off one of the shoes that we didn’t even pick up on .. If y’all ever shopping in this location stop by and say hi ? to her she is absolutely amazing ?.
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January 2024 by Marty Miller
Worst experience me and my family have had in any store. Young Girl at the register charged a gift card I had for $100 then canceled it after it went through so I could not use it then continued to blame me for her mistake! Assistant Manager was very unprofessional when she came out and when I asked for her name to tell the owner she would not give it to me. I also told her I was going to leave a negative review and she said that's ok go ahead. Me and my family will never shop at this store again and I filed a fraud claim because they took $100 off our gift card and then expected us to pay with another credit card. Left us high and dry! I do not recommend shopping here. If the owner is reading this I highly recommend you get a new assistant manager. Clearly we are not the only ones who have had a negative experience at this store based on all the other reviews.
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December 2023 by Willie P.
Worst customer service ever kids in this particular store spending to much time on their phone i was not greeted or acknowledged not even a simple hello i stood in front of the register cause the shoe i was looking for was on display no one offerd to help me i therefore went to another store and purchased the exact same shoe smh the event happened 12-1-20232@approximately between 7:00-8:00 p.m.
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September 2023 by charles elliott
Great wonderful store always good vibes and energy. Me and my family are always greeted as we enter. Staff is super friendly and helpful. Rachel I believe is her name the store manager always goes above and beyond even when items may not be at her location. She calls around and see where we can find it. I will definitely continue to shop at the Palmdale location.
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September 2023 by Elena V.
Went in to buy some shoes for my son got helped by a sweet girl jasmine she was very polite good costumer service, quick at the register too.
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September 2023 by Dara Held
Most awkward experience with the employees in this store. When you walk in there is no one to great you or check how you are doing. All the female workers were huddled in a corner behind the counter. I stood in line to pay for a pair of pants and all they did was stare until another customer asked if this was the line. Management needs to do better with who they hire.
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March 2023 by Richard Cano
Wide variety on clearance rack. Good prices. I always buy something when I walk in the Palmdale store
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February 2023 by Ayesha A
Customer service doesn’t exist here. There were 3 workers on the floor and they acknowledged no one when customers walk in the store they were too busy talking at the register, and one of the employees were eating at the register and when you asked him for help because you have to approach them, since they’re so busy doing nothing. They look at you like at you like why are you bothering me. I will be calling corporate on them as well.
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January 2023 by Pat S.
Customer service is horrible at this place . Just the attitude of this young employees is horrible in person and over the phone ! This people are no help at all after we spend more then $500.00 at this store and still treat us like trash ! Every time I call I get put on hold for ever and when they come back on the line they just talk down to people and don't take the time to listen to the client ! Never again will I spend money at this store I refuse to contribute to have employees like this maintain a job ! My husband is a shoe fanatic and will go in there and buy 3 to 4 pair of shoes and jacket but we are definitely no longer part of this rude and passive aggressive employees just rude and treat-people like crap ! This kids all they do is ignore you when you come in they all hang out by the register and just very unprofessional they don't even greet you when you come in and when you ask for help they go to the back room and ignore you . I am so close to being my stuff back and get my 550 dollars refund as they can't come through with a exchange it's been 3 going on 4 weeks and all they say it's in transite and if I'm. Or happy we'll just get your money back with a very Nasty attitude and aggressive behavior!!!!
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June 2022 by Kimmy Anderson
I always loved this store but after my online purchase I don't feel the same! Shipping sucks! customer service sucks! The people they hire to answer phones is ridiculous!! I don't think I will be ordering again. I ordered on the 19 took my money and my shoes haven't had any movement since! Smh
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October 2021 by Chad Harmon
Nice stuff
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September 2021 by David A.
I agree with most of the reviews on this location. Customer service is as important as the merchandise you have in store. But that will only keep customers coming back for so long. I originally when I'm their to buy my daughter shoes, but the music was so loud that it made it really uncomfortable to be in their. The worst part is that the music they were playing had so much profanity that made me leave because the last thing I wanted is to have my 9yr old daughter listen to that profanity. I ended coming back 30min later, only because the other shoes stores didn't have the shoes we were looking for. This time around I didn't hear the loud music, which is why we even considered going back in there. As we walked in the music once again began playing really loud, luckily no profanity. The girl that helped me was really nice and attentive which made the experience somewhat better. Sure enough music with profanity began playing again and this time there were several other kids inside the store and as I originally did, the parents told their kids we have to go. As an owner of this business I would really consider and ask my self how much business are you losing a day due to this. I can honestly say that this is most likely the last time I visit this business unless it's the last option for me and like someone else mentioned before they do have nice gear that I would buy. I hope this helps to maybe change up the management there or put them through some management classes.
