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November 2023 by Taylor Blackburn
Huge shout out to Roland for making our car buying experience today smooth and painless. He made our car buying experience pleasurable for us. He helped us get a great deal. So happy with our new honda civic!And thank you to Angela in service for always giving great costumer service whenever we brought our other car in for repairs! Awesome team over there
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October 2023 by Peggy Nguyen
I inquired about a used Honda fit online from Trust Honda (competitively priced compared to other dealers) after unexpectedly losing my car and received an immediate response from Roland. He accommodated me the same day with quick, efficient, non-pushy friendly service and a more than fair deal was made. I love my car! It literally fits everywhere in the city, great for work commutes, smart compact design, and fuel efficient too. Thank you Roland for giving me the best car buying experience. Check him out if you need a used or new car!
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October 2023 by Traffic Junky
I've always had amazing service when I bring my car here! Misel is my go to advisor and always answers all my questions and makes me feel welcome. I always ask for Bryan to service my car because he's always done a perfect job!
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October 2023 by Eric Moree
Hands down the best Honda dealership. We tried our local dealer and they weren't willing to work with us so we took a quick trip to Palmdale. The guys who helped us were very helpful and worked with us until we were happy. Thank you Gabe, Jay, and Joey.
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October 2023 by CeeS Brand
I recently had the pleasure of experiencing truly exceptional customer service. From the moment I walked in, I was greeted with a warm and welcoming smile. The manager’s Jay and Jerry went above and beyond to ensure that all my questions were answered and needs were met.It's rare to find a dealership that genuinely cares about their customers. The level of professionalism and courtesy displayed throughout my visit was outstanding. Palmdale Honda has set a high standard for what excellent customer service should be. Highly recommended.
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October 2023 by Ivan Liedke Jr
I am loving my new car!!! I went to test drive a civic and ended up buying a new civic hatchback sport 2024 I had a great experience with Mr. JG he answered all my questions. He was very professional, helpful and made my purchase easy and enjoyable. I recommend anyone to go Mr. JG If your in the market for a car! Thank you Honda of Palmdale!
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October 2023 by Isamel Zepeda
I bought a Honda civic from Jose and Jay. They gave me a fair market price and didn’t do the back and fourth. Just one set price and was able to make sure I knew how good my deal was. Would recommend all my friends to come work with them.!
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October 2023 by Tamera Torres
Untrustworthy! I found a vehicle online and was contacted by several sales representatives. I began working with Michael who was very helpful and informed me the the price online was correct. I arranged to travel an hour to the dealership. They took my information and ran my credit. The manager Steven came back with a price 4,000 over the price listed online and previously discussed. He said the price was higher because of all the add ons placed on the vehicle by the dealership. I told him that felt like false advertising and he laughed and said, “This is a car dealership, what did you expect?” I told him I wasn’t willing to pay that much more and he got up, extended his hand like he was going to shake my hand briefly then turned and walked away. By far the worst car buying experience I have ever had. Michael was lovely, Steven shouldn’t be allowed to interact with the general public.
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October 2023 by Mary JOHNSON
I went to Honda Palmdale and was treated with such kindness and professionalism by the salesperson Gabe. Gabe was patient and answered all of ny questions. I purchased a 23 Honda EX that I am pleased.In my experience Gabe is the best salesperson I have ever worked with.If you want a good deal buy your Honda from Gabe at Palmdale Robinson Honda.MARY J.
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October 2023 by Nat R.
Best service i've received ! Help me get my car nice and easy best dealership to go to if you want to hurry your process and receive the best deal ! Thank you palmdale Honda !
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September 2023 by Sultana Rana
This review is only about my purchase experience. I worked with Gabriel the Helpful Hawaiian Honda Salesperson, and he was GREAT. I felt like I was buying from a friend. No pressure, lots of helpful knowledge and options provided. I deducted 1 star because the final purchase price was higher than advertised, due to the upcharge for extras already on the car that I didn't want. I feel it's unethical to reserve that little surprise for paperwork signing time. Certainly wasn't Gabriel's fault, and it was still a good price for a low-mileage used vehicle.
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September 2023 by Stuart Sia
Untrustworthy.My mom went to Trust Palmdale Honda for an oil change for her Civic, which seemed to be fine. Two weeks later while driving on the freeway, her car suddenly slowed to a crawl. She called Trust back and they said they could accommodate her right away. She managed to crawl to Technology from the 14, but then the car stopped again. Someone managed to help her turn on the engine again and get to the parking lot of Trust.They took a look at the car at the shop, and the guy said there was a major problem, a major oil leak, and said it would cost $8000 to fix. My mom called our family friend (a mechanic) who said this was much too expensive and to bring it home instead and he'd check it. Just knowing what she told him, he said there's no way it would be even $1000.My mom questioned the manager asking why they didn't catch this with the oil change if this was a major problem. When she explained she doesn't want to have it fixed there, she just wants AAA to tow it home. He quickly pivoted, oh okay this is what we can do for you. You wait and I'll see what we can do.An hour later they came back, and the manager said you can take it home now, your car is fixed. My mom, asked, how? After all this? He said we just temporarily fixed it, but you can bring it back to us later. They ended up charging her $83 for diagnosis and their supposed temporary fix.Later at home, our family friend checked it, and he didn't find any leak, he only saw an issue with the sensor, which he was able to replace ($200 for the sensor and labor) and my mom hasn't had any issues since.Long story short, you can't trust them. I don't know if they were taking advantage of my mom as a senior citizen or because she has an accent or what, but it's clear that they were happy to take $8000 from her for something a trustworthy mechanic did for $200.
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September 2023 by Andre V.
Roland Gonzalez is the best! Helped my girlfriend and her family get a brand new 2024 Civic with little to no markup at all! Even filled up the tank and detailed it for us. Great service thanks Roland!
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September 2023 by Merissa Leyva
Had the unfortunate luck of dealing with the older dude Michael, the guy with a straggly unkept beard who looks like he methed around for 20 years. Would definitely not recommend anyone to this dealership unless you enjoy his sarcastic attitude, lack of knowledge and basic people skills, wandering eyes and overall poor demeanor. Only good thing about him was his haircut.
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September 2023 by Laura M.
Came here looking to purchase something more comfortable since I'm currently pregnant and need a family friendly car. Jash Gutierrez was out salesman of the day and he really helped us out so much! He showed us a great variety of cars and let us test drive and heard us out about our budget for a monthly payment, and he delivered ! This is my second time coming to purchase a vehicle at this Honda and I'm glad I've decided to come back especially since the first time it was great I'm sure they were going to be a big help this 2nd time around, Jash answered all of our questions and was patient and professional throughout the whole process , we will definitely be coming back when we are ready to purchase another vehicle. Thank you Jash for helping me find my "mom" car!
