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October 2021 by Randy P.
One and done with Richard. I thought I would try someone new for my taxes and made this terrible mistake. During our tax consultation/meeting when asked how much for him to go ahead and do our taxes he said $400-450. When they were done the bill was over $900. RIP-OFF!!!. And in the end we didn't do any better with our refund than elsewhere. Later, when we had other tax questions he wasn't professional enough to return our calls. Don't waste your time and money.
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February 2021 by Marina -.
Terry Stout has been doing our taxes for 30 years - this review is long overdue. The reasons we keep coming back to him are many. He is knowledgeable, responsive and extremely kind. Even during the busy tax season, he always gets back to us quickly. Another reviewer claimed that Terry doesn't like women. I am a woman and I have always felt respected by Terry - he has always been kind to me. Thank you Terry for all the years of working with us - we appreciate you so very much!
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October 2019 by Rena D.
Richard & Rose are THE BEST! Rose is not rude one bit! She is super busy and super focused! She's a no-nonsense, straight-forward, get things done and get them done now type of person. I can understand people mis-reading Rose but they are so wrong about her!!! So wrong! I gave her a big bear hug today and she hugged me back As for Richard... brilliant! A gem! Amazing! I was audited (for 3 years) because my unique business model raised questions. I never once attended a meeting/hearing! Richard or Rose would tell me what he needed and update me after the appointment. I cannot even begin to express the amount of stress they protected me from. After it was all over, took a few months, I got the notice that my taxes were accepted as originally filed! What a relief! My gratitude is beyond what words could ever convey. Richard is AMAZING!! My young adult son filed through turbo tax a few years ago and mixed up some numbers. He got a good refund then a letter to follow stating he wasn't due that much of a refund and he owed them a significant amount back (that was long gone)! I sent everything to Richard and before I could follow up, Richard had already filed the amendment and not only did my kid not owe but they sent him more refund!!! An old acquaintance reached out to me asking me if I knew a good tax person... one of those people you haven't talked to in 20 years but found you on Facebook! I gave her Richards info. Some months pass and then she messages me telling me she doesn't know how to thank me. Richard not only did their taxes but then he had her send their past few years of taxes (done by someone else) to review and he filed an amendment on every year he still could and they got a significant amount of money back. It was a huge deal for them at the time! AMAZING!! HE IS SIMPLY AMAZING! There's only so much a tax person can do for you! You have to accept responsibility for doing your part. At the end of the day, you give them the info and they work their magic! Richard & Rose have mastered taxes and will guide you into success but you have to take their advice. If they tell you to download an app and track business use mileage then do it! Today Richard told me to automatically put away 20 cents of every dollar of sales for taxes in 2020 based on my company's growth projections! If I don't do it then I'm the fool but I can't blame him if I don't listen.
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August 2019 by Ernie F.
This review is way long overdue... Do not go here is my warning to all you honest people. And if you do go here do not let Rose knott do your taxes and if you have problems with your taxes find a real specialist because they will not help you. In short these folks fall short..
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May 2019 by AA Truthful L.
Over Priced Refunds, The owner, (not richard) the other brother, has actually told me HE HATES WORKING WITH WOMEN.!!! Even said it Loud, and Rudely because when he makes mistakes on tax refunds, he expects he should be able to BLAME the Women for what he has done. This is what I witnessed one day while picking up my refund. This must be why they hire new people every year. Maybe they should hire Men instead of Women to work with Terry. They rush through paper work, make numerous mistakes, then, refuse to take phone calls!!! I have had enough!!! Walmart has tax services that are 60.00 short form, These people charge 250.00 for short form. Yes doing taxes with a dead line is a little stressful, however, after years of doing them, you should be a professional, not a arrogant, rude, woman hater... This is a true, honest, review. I ALWAYS give Honest reviews when a business is taking money from the public. Feel bad for the people going there and being TAKEN for alot more $$$$$$$$$ then they should. It is their money, not mine!!!!
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March 2019 by Ram W.
Great people and service. Will continue going here my first time here. Was referred by people on nextdoor app. Everyone has something positive to say about them and now I see why. Thanks Marvin!
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January 2019 by Jamal W.
Tax Service Specialist is a company that I feel has helped create and execute fraud based on common California and Federal laws. 1) Filing another persons direct sales business under my name for three years. Never once did Rose M Knott nor the owner pf the business asked or inform me of this tax decision that affects my debt to income ratio and FICA score. It was not until the purchase of a home that my mortgage lender informed me of a $40k loss for the tax year of 2017. Upon the direction of my mortgage lender we had to have the taxes amended immediately. I contacted the office and spoke with Rose M Knott about this and the non division of the tax refund and set an appointment for explanation and resolve. She explained that it was an error in the program and she selected the wrong box. She then made this same error the next two years. The office Manager claimed this was a mistake she made as well and corroborated that selecting the wrong box at the top of the form could and did change the SSN and name of the personal business to mine. 2) Due to the inflated loss of the business in 2017 there was a $13k total refund that is community property. Prior to disbursement Rose M Knott and the personal business owner conspired and changed the deposit bank account information. The entire refund was placed in a sole account without division and clear disregard to State and Federal Laws. When I asked, when will I receive my portion?, she explains that the funds have already been deposited. The same office manager corroborated this statement as well. 3) My lawyer requested a profit and loss for the Personal Business. R.F Stout prepared the statement which was insufficient and lacked supporting documents and records to show expenditures and gains to justify the loss. At an additional cost we requested the same information with explicit details of how to prepare the profit and loss form. R.F Stout produced the exact type of form. I have provided photos of the letter Rose M Knott wrote and the profit and loss statement of R.F Stout. Tax Service Specialist is not abiding by California's common property laws and furthermore has impeded the process of due procedure. Please use this information to help guide your decision for your tax needs.
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April 2018 by Kendra M.
Richard is AMAZING !!!! He is so nice and I am still in shock about how much I'm getting back! I plan to come here every year.
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February 2018 by Christine C.
Terry Stout has been doing our taxes since 2005. He is a straight shooter. He saves you money. The fees are about right considering the service presented. You can even call them on a tax question and get a answer. The office is professional as well as the staff. I can't understand these rude comments about the place in general. All I can say is how dedicated Terry is in this field. We were confused on exemptions and he knew just what to do. It is best to be on time for the appointment. It causes other people to be inconvenienced. The office is clean and comfortable. We will not go anywhere else because of the great service we are getting here. You also have a chance to win some cash from the drawing that is held at the front office. We drive about a hour and twenty minutes to get there . We just are so satisfied we won't go anywhere else. Palmdale is such a fun and friendly place. You can make a day trip out of it. We always eat lunch at cafe NatCheryls in Lancaster. A natural foods place with great food.
