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March 2024 by Tonyy C.
The manager Mika and owners are scammers beware when going into this location. I would not suggest it at all. We went into get a plan for a tablet and Internet box we brought in our iPad after asking her if that would work and she said yes. when we got there She set us up with the phone plan with the iPad. Two days later we were notified that it was going to be shut off because it "wasn't a phone" she knew that it wasn't going to work but still set up the plan as if it was a phone and customer service notified her that it showed in the system as an iPad. so we had no choice but to return the Internet box and lost out on100$ because she said it wasn't refundable since we didn't come in the same day to return it but never had any intention of returning it?! Wasted hours speaking to customer service who agreed that them not refunding me was UNJUSTIFIED and they repeatedly apologized but the owners DID NOT care and NEVER gave me my money back for the services I COULDNT USE. Complete finesse.
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September 2023 by Carolyn Craig
There customers service was so Awesome
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August 2023 by Leslie Lashonna
Jamy and Gimena did an awesome job helping me transfer my data on my new phone after filling an insurance claim. Their team work together made my experience in the store a good one. I appreciate all their help give them both 10 out of 10 for customer service. Thank you.
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July 2023 by Abigail Echeverria
There was 2 employees, the one that helped me seemed sort of new and the other one was on her cell phone and didn't helped the 1st girl when she was struggling. There should be a manager to watch them.
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March 2023 by Take Notez
pauline great customer service!
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January 2023 by Robert Becerra
My friend has Metro you would think that you can go into T-Mobile and pay your Metro bill there huh they said no why it says right up there and neon lights T-Mobile and Metro you should be able to pay your Metro bill in that same building that T-Mobile has no I had to drive and find a metro building
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January 2023 by Regina Ford
Excellent service for 4 years
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November 2022 by Carlos
Always great service ??
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October 2022 by Fly Cuts Barbering Services LLC
They steal your money when you pay your deductible for insurance claims.
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October 2022 by urban spine film
As soon as you pay they cut off Service
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August 2022 by Branson Williams
Not very good and policy sucks
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April 2022 by Jack
WORST BY FAR! This location will rob you of your hard earned dollar. They will lie about valid promotions in your face so they can charge you higher prices. employees will swindle their customers rather than provide optimal customer service. This store should not be able to represent Metro by T-Mobile. This place should close down unril they refund all the money they've unmorally taken from others.
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March 2022 by Candy Moore
Drove 20 miles to go there but when I got there I was told I was lied to and was given a ride attitude from the employee
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February 2022 by Anita M.
the worst customer service! do not shop here! the sales-girl told me since i was upgrading that my phone would be free. then she plugged in all of my info, transferred my data and then charged me over $110 dollars! i got home and discovered the phone didn't even come with the main charger unit. i went back the next day to return the phone and the same sales-girl and her manager refused a full refund. they stated i'd have to pay for service fees. i explained i couldn't use the phone without the charger piece and i shouldn't incur service fees for a phone i didn't use, however they refused. as of now, i have contacted customer service, my bank, and the chief operating officer of metro and still haven't received a resolution! at this point i am willing to make this a legal matter out of principal. no one should be treated this unfairly!
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January 2022 by Steven Chaves
Went to see why my SAMSUNG A11 ? was not completing calls at the metro PCS store in PALMDALE, CA next to dollar general and this kid was lost after trying to fix the problem on his computer he was onSTUCK .Then I asked him for a numder I could call for help and said he did not know of any numder I could call.the boy was lost.