-
November 2022 by Ari S.
Lo peor que pueda ver un asco de agentes Ramsés Pacheco Jorge Pérez y xochil de escrow son estafadores de lo peor
-
March 2022 by Susan J.
I agree with Niki B on the experience with the real estate agents at this company and this is a VALUABLE lesson for me. These agents make these selling deals about their own pockets, you don't feel comfortable, because they don't throughly explain anything to you, not to mention the gossip and the unprofessionalism that comes from the agents. I believe that when any real estate agent finishes real estate school then they should also take CUSTOMER SERVICE classes as well. My agent didn't help me, she helped the buyers more than she helped me. I was treated more like a tenant instead of a client. Not only did my home selling process take WAY longer than it should, a month after I was in my new home, the agent calls me about issues that the BUYERS had that she wasn't representing. Instead of her having my best interest, she sided with the buyers. For anyone looking to sell or buy property, make sure you do your research THOROUGHLY on agents. It's so much more that I'd like to write but I don't want to waste another word on this place. KILLER WILLIAMS is not for the faint at heart. It's not a lovely experience for the seller, it was a total NIGHTMARE.
-
December 2021 by Paul K.
Good evening all. I post this review in hopes that anyone selling a home and an agent by the name of Jorge Perez from keller Williams realty represents buyers, don't sell to him. I repeat do not sell to him. As you can see on my other posts I have been the victim of many evil people and this is just another instance. I finally reached a point in my life where I could move. I contacted keller realty and was connected with my agent who was very good. We started the process on selling my house. I was given a net sheet that made me comfortable enough to move because I would get enough to help my daughter with college and still leave some for me. As the process started to get going this evil Jorge Perez (buying agent) began finding was to keep getting money out of me. Jorge and and his buyers said pay for this pay for that,fix this fix that. I was under a time constraint and he knew it. Just wanting to sell and close that chapter of my life Jorge kept pulling money. This was money from my daughter's college fund, money she was going to use to feed herself. I found my net getting smaller and smaller. Scared to to start the process over I took the loss again. So thanks Jorge Perez for taking money from a army veteran and my daughter and yet again me the victim.To yelp....don't remove this post. My agent was employed by keller.
-
November 2021 by Brian K.
Horribly obnoxious group of people, esp the people they send around on foot, passing out flyers in residential areas about 'open houses'. Which is stupid just by itself. WHY the HELL would you hand out flyers about open houses to somebody who lives right around the corner from the place for sale? That makes absolutely no sense whatsoever. Doesn't that defeat the purpose of moving OUT of an area? LMAO! I mean, if I am going to move, it's going to be to another town, or another state - it's not gonna be 100 yards down the street! lol. Anyways they sent a guy into our area a few weeks ago, who completely ignored our large NO SOLICITING sign. (might be time for a "Warning - beware of rattlesnakes sign I guess!). He comes up to our door anyway. Against my better judgment, I opened the door. I tried to play nice and asked him why he ignored our sign. He in turn ignores my question and begins to go into his speel about this open house nearby. So that's when I got pissed and demanded that he leave, or I was going to call the cops and have him arrested for trespassing. I hate doing this to people, but if you're going to ignore our sign, I'm gonna give you a piece of my mind. Just move on to the next house - respect homeowners' wishes! Is that too much to ask?? Anyways, the guy still ignored me, and tried to continue his speel, so then I had to resort to getting really angry at him and we ended up in a shouting match. It took a full 10 mins before he finally left our property. Friggin' ridiculous. Don't these people understand that people do not want to be bothered with this kind of stuff? Esp on a weekend! We're trying to relax - we don't want you coming up to our door! I've filed a formal complaint with KW corporate HQ as well as the BBB. I doubt it will do any good, but it felt good to vent and get it off my chest with their higher management. My friend nearby witnessed the entire thing and he also filed a complaint because they bothered his family too. The messed up part is that they're now sending us junk mail about the same place, as well as other open houses. Might have to consider a restraining order - this isn't the first time we've been hassled by KW's AV staff. They've been told every time they've contacted us, to leave us alone. RE people here in the AV, not just these guys, are getting WAY too aggressive. LEAVE PEOPLE ALONE! If they're in the market for a house, they'll contact YOU.
-
August 2021 by Niki B.
I cannot fathom the nightmare of dealing with these agents from a seller's perspective. As a buyer working with another agency, having to deal with the lack of professionalism from these Keller Williams agents is something I wouldn't wish on anyone. They don't adhere to contract obligations, treat the entire home buying/selling experience solely as a personal cash grab, never return phone calls on important matters, and lag in every way possible. It is obvious that their lack of communication goes further than dealing with other agencies, but even with their own clients. I would highly recommend staying as far away from dealing with this company as possible, for the sake of your wallet and your mental health.
-
July 2021 by Heidi H.
Excellent service and environment covering all real estate needs for clients and agents alike!
-
June 2021 by Young I.
I contacted a home via realtor on 5/23 when I was in the area and wanted to view a home. Shortly after I was contacted by Cedrina Herrera. I explained I was a first time home buyer and I was pre approved for xxxxxx amount. Before she could even review my pre approval she began to sell me on a colleague of her her named "Edgar Aguilar" from MMC lending. She went on to sell me on her colleague stating he could get me a better rate, higher buying power, better pre approval. She connected me with this gentleman and I spoke with him via phone and he advised me to submit all my documents, credit, etc. I went ahead and submitted all documents to be given the run around for the next 3.5 weeks. I even went as far as to go view a home 1 hour from me with the Intent that both the agent and lending officer were aggressively working hard to comply with their job in a efficiently manner and getting me that promised "better pre approval". I also did a buyers consult with Cedrina Herrera where she broke down the market to the best of her ability and knowledge which left me a little confused as certain questions could not be answered, her response was "Edgar will explain that" mind you Edgar was not returning phone calls, text, emails. I really had hopes that this was just first time home buyer jitters and everything would work out. The last week I was working with both the agent and the lending officer I was asked for proof of "reserved funds" on top of my closing cost and down payment, which I provided. Almost 4 weeks later from my initial contact with Cedrina I received a text message from the agent NOT the lending officer congratulating me on a pre approval with no documents to support, just a simple text message that stated your pre approved for xxxxxx amount. I found that to be extremely unprofessional and caused red flags. I shortly withdrew from Cedrina and Edgar. First time home buyers have such great opportunity, and it can easily be sabotaged by employees of this nature. Do your research before you waste credit points, time, and energy. Look for reviews, history on both the lending officers and agents/realtors.
-
August 2020 by Jason B.
We recently had the pleasure of working with Vic Arutyunyan. Vic was extremely professional and courteous. As first time home buyers, my wife and I had no idea of the processes, steps or questions. We reached out to him via a recommendation from a family member. He was efficient and fast. we walked one home that we fell in love with. He assisted every step of the way. He was very thorough and asked some questions about the house to the seller, we would have never thought of. During the whole bidding process he coached us and walked through to give the best offer we could. I'm sure he could tell we were very excited because this felt like our house it had everything we wanted and looked for he understood we were bidding on our forever home. He was determined to make it happen all while, cautioning us not to get attached to it cause things happen. Vic and his group (The Rafeh Group) are well know in the valley, their past customers experiences gave extra confidence to the sellers and they chose to work with us because of the team that was representing us. I can not say how grateful we are to be able to open the door to our forever home. I would and I will recommend Vic to anyone looking to purchase a home he was amazing always kept us in the loop during all of escrow. THANK YOU VIC FROM THE BUSSE FAMILY!!!! Easiest home buying experience ever.
