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February 2023 by Mike B.
The staff is amazing and took care of my fathers needs. My father left the office with a brand new brace for his leg that they had ordered for him, which fits him perfect and makes his leg more comfortable than the old one he had on. Thank you Essential Orthotics and Prosthetics. WONDERFUL JOB
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October 2022 by Bill S.
They owe me a sleeve for my prosthetic , paid b medicare, I've been waiting 7 months and when I call and leave a message for Myra no follow up or sleeve so medicare paid and they keep the money!!!
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May 2022 by Joe M.
Mike is just one hell of a guy! He's always going the extra mile and doing everything he can the make my Prosthetic leg as comfortable as possible. He recently did a new socket for me and I couldn't be more happier! This place rocks! Love you's, Joe
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May 2022 by Bill Stewart
Myra and all the people at essential have met my needs as a BKA amputee for 3 plus yrs! I can get get fix for my prosthetic or ask if my experience is normal or do I have an issue. If you are a recent amputee of any sort these guys rock!
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May 2022 by Angel M.
Good people leg fits perfectly. They also do hydro Dipping.great customer service check them out.
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May 2021 by sabrina frazier
I agree with Bruce's review. This business makes promises and agrees on a design needed You wait weeks to get a return appointment and they cancel the appointment the same day and you have to wait another month for an appointment. When you finally get the brace it is not the design agreed upon. The brace is haphazardly put together or plain broken and hurts the patient, and puts them at further risk for injury or fall. The staff blame eachother. There is 0 accountability. They refuse to make repairs to the broken brace. You leave several messages they lie and say they never got any of them. You send emails to the brace makers and owner and they don't respond. They lie and say they left messages when there are cell phone records those calls were never were made. They have you see unlicensed workers in the back and do this for months until the warranty runs out. They make you get another refferal to get paid for a whole other brace when the first brace was never wearable due to the errrors their office made. They make customers walk in painful faulty devices causing more medical issues. Causing the disabled customers to go back and forth to their office and to their doctors because of the medical issues the faulty broken braces caused The owner yells at his staff where patients can hear. The owner yells at customers calling them picky. Patients aren't merely looking for a device they like. Their medical insurance is paying for a USABLE device that helps their already hindered bodies. I have left that office in tears twice! I am a government employee for LA county Medi-Cal programs for over 25 years and heard from my Medi--cal clients of places like this who bulk insurance's with costs while giving patients the runaround but NEVER did i think we would be treated so unprofessionally This type of treatments should be illegal. The owner is aggressive and unprofessional. I hope no other patient goes through what me and my family went through
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December 2020 by Rosita Sandoval
Their Awesome in everything
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October 2020 by bruce
Sadly for our community this business is a Medicare and Medi-Cal billing factory. Customer support and product support is nonexistent. Evidently the entire purpose of this business is Medicare Medi-Cal billing NOT wellness and well-being of the patient. Remember, Medicare and Medi-Cal are receptive to our feedback. Businesses established for the single purpose of billing will be exposed and short-lived. Please help our community by reporting illegitimacy and supporting a proper legitimate patient focused business.Example. For a cervical collar that can be purchased on Amazon for $75 and 15 minutes with a “practitioner“ this business billed Medicare $533. Naturally I have reported this abuse to Medicare and my Medicare supplemental insurance policy carrier. The medical device is entirely inappropriate for my needs and has broken two times. After the second event the device was returned. Does anyone believe essential orthotics will return the money to Medicare?Why are antelope valley consumers treated as second rate? Why do we tolerate this? This business is here to make a quick buck while providing little to no service. These are nothing short of carpet baggers.
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October 2020 by Bruce S.
Sadly for our community this business is a Medicare and Medi-Cal billing factory. Customer support and product support is nonexistent. Evidently the entire purpose of this business is Medicare Medi-Cal billing NOT wellness and well-being of the patient. Remember, Medicare and Medi-Cal are receptive to our feedback. Businesses established for the single purpose of billing will be exposed and short-lived. Please help our community by reporting illegitimacy and supporting a proper legitimate patient focused business. Example. For a cervical collar that can be purchased on Amazon for $75 and 15 minutes with a "practitioner" this business billed Medicare $533. Naturally I have reported this abuse to Medicare and my Medicare supplemental insurance policy carrier. The medical device is entirely inappropriate for my needs and has broken two times. After the second event the device was returned. Does anyone believe essential orthotics will return the money to Medicare? Why are antelope valley consumers treated as second rate? Why do we tolerate this? This business is here to make a quick buck while providing little to no service. These are nothing short of carpet baggers.
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March 2020 by Spike Allen
The braces they delivered to me were not what was promised and hurt like hell! Also, over the course of four appointments I spent over 2 1/2 sitting in a room waiting to be seen . NOT a professionally run busines .
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January 2020 by K P
I LOVE THIS PLACE THEIR THE BEST FOR ORTHO SERSERVICES...PROFESSIONAL AND ALWAYS COURTEOUS...THEY MAKE THE BEST BRACES...A WHOLE NEW BALANCE..?
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October 2019 by Valerie Nutter
You have a choice in where you get your orthotics so I would insist your doctor chooses Essential Orthotics & Prosthetics for your device!
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October 2019 by Danielle Anderson
Trying to get a brace for a person who had a stroke. Took 3 months to get the brace due to the office never returning calls and the manufacturing of the brace messing up. Take appointments that show up late before appointments that are on time or early.
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August 2019 by Ian White
Great place what worked to get me back on track.
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May 2019 by Nancy Springer
My husband is an amputee due to diabetes. He went over a year without walking due to not having a leg. Through our old insurance carrier we were sent somewhere else to get him a leg. He got one but it belonged on a dinosaur!! SMH.
