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January 2024 by CARLOS JAVIER
Poor customer serviceWaiting time for a bank representative is 1 hour and 30 minutesThat's why people switch banks.Before Chase / Washington Mutual was way better
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January 2024 by Karla Rodrigue
We received very little service, no collaboration from anywhere, including Banker David, thanks to this office, I did not open my account with chase.
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January 2024 by Lily Yan
Have been on the line for 30m now. Only one window is open and they are slow as hell.
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December 2023 by Jeremy Rowe
Their ATM machines are always broken. All week long people have been standing in line in the winter weather, just to find out that the ATMs don’t work. I had to drive to the opposite end of town just to make a transaction. Outrageous.
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December 2023 by aida Hernandez
The worse my son had an 3pm appointment today to open his 1st bank account we were literally 2min late … the lady that greeted us ask for our name & confused us with another appointment which was at 3:45pm by the time she checked us inn 5 min had passed & they refused to help us say we where 6min late we told her we were late 2min not 6 put still refused to help I’m no genius but I’ve work for a bank and it doesn’t take more than 20min to 30min to open an account
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November 2023 by Charles Moore
I always have a Good experience
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August 2023 by Joseph Lewis
Michelle was very helpfull & patient. She is quite skilled at her job; and, i recommend her when in need of account services. A real treasure of an employee for Chase Bank.
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July 2023 by San W
They never answer the telephone
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July 2023 by Lilly P
I rarely go in the evening, but this ATM is in plain view of a main street and in a busy shopping center parking lot.
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July 2023 by framsq 22
They should hire more people to work there.. Communication between workers is lacking. One worker said “you don’t need an appointment” and another said they don’t accept walk-ins.
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May 2023 by Heather E.
I will not tell any of my friends to sign up with chase. When I called to set an account they were very rude and didn't help me. I had someone stole my identity and they wouldn't even help me to get rid of it. You are wasting your time with them. Please find a better bank to do your business with. Alex didn't help me and whoever I talk to on the phone was rude as well.
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May 2023 by Phyllis Hunter
FIRST OF ALL THESES PEOPLE DON'T HELP YOU WITH WHAT THE SITUATION IS THEY ARE SPEAKING ON SOMTHING TOTALLY DIFFERENT FROM WHAT YOU ARE TALKING ABOUT I DON'T THINK THAT THESES PEOPLE HAVE COMMON SENSE ITS LIKE THEY ARE TRYING TO CONVINCE ME OF WHAT THEY WANT ME TO BELIEVE WHAT THEY ARE SAYING IS REAL WHIICH IT'S NOT. DON'T AGREE WITH NOTHING THAT THEY ARE SAYING......I AM GOING TAKE FURTHER ACTIONS ....PHYLLIS HUNTER
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March 2023 by Oceanah Edgar
There were 2 tellers and a long line. I was just trying to come inside and get in line when I am greeted by not 1, not 2, but 3 different people. These people could have been actually helping customers but instead got in the way. Literally blocking my entrance trying to hold the door open on the way in and the way out. I get that I'm in a wheelchair and people's instinct is to open doors for me but for the love of my sanity please don't stand in the doorway while holding it open. Better yet just leave me to go about my business. Go get behind the plastic and help people.
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January 2022 by Angie H
Very helpful staff. April went out of her way to go make a deposit for me. Thank you so much!
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December 2021 by Henry H.
This chase has horrible customer service. I typically don't do these reviews and simply move on. However, I'm a small business owner that needs a business account. The first time around I tried opening a trust account for an escrow company, they said they had to look into it and would get to me with information since they did not know how to open it, never got a call back. I decided to give them another opportunity with opening a business account for my other company, I waited three weeks for this appointment!! I get there and the banker Hugo whom I had the appointment with, hasn't been to work for two days. Needless to say they did not help me. Save your time and don't allow hese people to waste it .
