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February 2024 by Erik C.
Long lines 1 teller no assistance from other bank associates, workers just standing and laughing
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January 2024 by Gustavo A.
Looking for security boxes and none of the BofA offers that in AV, that sucks!!! I'm moving on!!!
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September 2022 by Google user
Dont lie to customer. I came at 4:15 pm and tellers was closed
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August 2022 by Luis Murcia
Dont lie to customer. I came at 4:15 pm and tellers was closed
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October 2020 by Linda G.
1 of their tellers is obnoxious! I didnt get his name but he seems kind of special. I went to cash my check and i was told by this teller that i had to deposit my whole check and he couldnt give me anything back. I said i wanted to deposit $600. And keep 400. He said i couldnt do that. I needed to leave it all in the bank til it cleared. I was like since when? But he insisted he couldnt. Yet ive been cashing the same checks and at the same bank for over a year. Then he said, well maybe i could get you $100 cash back but thats it. So i left and went to the Bank of America on Palmdale blvd and i had NO problem in doing so.
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June 2020 by J.M I.
DAVID CHAVEZ is the worst bank teller is out there. I went to cash a check and he was with he's attitude. Just because I didn't have an account with them. He insisted that I joint their bank. After this. Never
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October 2019 by Kelli M.
I was having an issue with a payment from one of my clients, and Sheila, the branch manager went above and beyond to ensure that I got paid. I appreciate the time she took with me, and how helpful she was! :)
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August 2019 by Sobrina V.
I had the same experience at the other B of A off of Palmdale East Blvd. I had a bad experience with trying to deposit my checks into a friend's account. The supervisor said they're not allowed to do it and it's only out of courtesy. I went here instead in hopes of this place doing business right. In the B of A Policy handbook for deposits it states a few times that you can in different context. Read the handbooks they give out! They state laws they're supposed to abide by, but even the employees don't read them and follow them. If you ever find something wrong look into the policy handbooks. Find what you need and take it to the State Regulators (FDIC). When the same thing happens to alot of people it can become a class action lawsuit.
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August 2019 by Lester P.
I wonder why bank of America strives for more and more business when they cannot keep up with their current volume. Every time you need to seek their help at the branch they always guide you to call the customer service # because at the branch it could be a 45 to 1.5 hour wait.! I would like to say it's only this location but is not. On the past 2 weeks I been to 5 different locations and it's all the same it took me almost 1 hour to get assistance from a teller a couple of weeks ago. I have 6 different accounts and been with B of A since 02 and it just keeps getting worse and worse. I had a credit union account(Logix) great in every aspect unfortunately their locations are limited as opposed to B of A they are every where. Hopefully they come up with a solution soon because there is other options and loyalty only goes so far.
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May 2019 by Fredy A.
This bank has too many hidden fees and overcharges for everything, employees are very rude and not helpful at all!!!!! I wish i could leave a 0 star review, but Omar Acevedo earned his star for his special service.
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February 2019 by Alejandra G.
I went to Bank Of America they put me on one of the teller machines because they no longer want to attend people in person which is ridiculous. I deposited money into my account they kept claiming that there was an error they had me waiting for an hour. Then they told me that the money will take 3 days for it to be deposited which was the same quantity i originally had it's a complete scam and robbery. Thid bank is a very unorganized , horrible customer service , the standing clerks don't help in anything. This bank should be shut down.
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October 2018 by Hmm N.
Zero rated! tried scamming me or 8$ to cash a bank of America check BOA = scam artiest (even if it's one of their "atm" too) scam artiest stay away! from this place unless you want to get scammed by them.
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July 2018 by Ricky B.
35 minutes 2 different lines to cash one check? Employees are extremely rude and do not want to do their jobs
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June 2018 by Juli D.
The only had one teller on a Saturday but they had the virtual tellers that take people's jobs.... the wait was forever cause I had to pull money out off a temp card but I am glad I don't use BOFA as my main bank. They are awful.
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June 2018 by Ernesto N.
Worst service ever. Tatiana tried to take my check out of my hand to see what I was going to deposit. I asked for my privacy and only made the service worse. Always multiple tellers walking around doing nothing and quick to say the live person tellers are or only for business accounts. Im a disabled veteran and need assistance not some one being disrespectful to all their customers.
