-
March 2024 by C.L. H.
We have been to this store multiple times. We love the service and the rsp's are very knowledgeable. I drive past other stores to come here.
-
February 2024 by Rob Young
Hands down the best customer service I have ever experienced in any retail setting. Randy and Chyna made what is a typically a hassle much smoother in migrating over to AT&T. Thank you! 10/10 reccomend this AT&T store over any others.
-
February 2024 by Kimberly B.
Went in today to upgrade all 8 of my family's phones and the sales rep who helped me by the name of Chyna was so amazing and helpful. She had so much patience with my elderly family members who get confused quite easily and ask 100 questions. One family member was having a lot of difficulty getting into their iCloud and Chyna was right on it. I've probably written about one review on Yelp but felt the need to write a positive review. My experience was amazing due to the help of the amazing sales rep who had more patience with my family than I did.
-
January 2024 by Rhonda Kersey
All the associates were incredibly helpful, kind, and accommodating. Answered any questions we had with great detail to clear any confusion. Made sure we received the best deals and services we could get. 10/10 would come to this location every time to get a new phone.
-
January 2024 by Silvia Sharma
Chyna and the nice serious man were very kind to me!! They helped out a lot with getting me a new phone and screen protector :)
-
January 2024 by steve hofbauer
These guys have been great! Randy found me a new phone, updated my account and adjusted my storage and had me set up in no time! Chyna today helped me with a screen protector that got damaged and handled my trade in. Always a good experience here.
-
January 2024 by Tamekia Harris
The customer service was OUTSTANDING!! The RSC person Chyna was so helpful and knowledgable. Went in to trade in a phone for my husband and left with a new phone for myself too?? and DIRECT TV. So glad we came in today. She saved us so much money!
-
January 2024 by Vicki M
Buyer’s Beware!!!!My dad and I went to this location yesterday to upgrade his phone. The phone was upgraded to my mom’s number instead of his! My mom is in Reno. By the time we left, neither my dad’s phone nor my mom’s worked. The AT&T employee seemed new and in over her head. She was alone and had to keep locking the door after each guest entered. The employee was very nice and tried hard to help. She mentioned more than once that her boss wouldn’t let her work past 8:05! Seriously! Her boss should have had her pay my dad back the $100 he spent on accessories for all the hardship!My parents are in their 70s and were completely overwhelmed by the mix up. Today, my dad went back to this store. During the transfer all my dad’s contacts and picture were lost. The employee was unsympathetic and unable to activate my mom’s number in Reno so she had to go to AT&T there.They have both had to waste hours on this. DO NOT go to this location! I went there because it was less busy than the one by the mall. Now I see why!!!
-
November 2023 by Sara Adcock
Cheyenne,(spelling?) was so helpful, kind, professional! She took her time to help us and answer all questions! Loved this store!
-
September 2023 by tutango16
I'm at the Starbucks drive-thru and look at the AT&T windows!!! Filthy!!! I wonder if the customer service is just as bad as the outside.
-
September 2023 by Arius Smith
Always a great experience at this location! Minimal wait, and helpful staff!
-
August 2023 by mickey m
Horrible experience at this store, employees were not helpful, phone inventory was minimal at best. The employee actually told me I could get a better selection of phones at Best Buy or Target and bring it in for activation.
-
January 2023 by ken slater
Horrible service, lied to me on the phone, if I didn't have att at work I would go to another career.
-
October 2022 by Alberto Rodriguez
Iris was very educated and very helpful! Definitely going to ask for her anytime I walk in. She was great
-
May 2022 by Nathaniel Gunn
Kristen was outstanding. Helped me transfer all my data and apps from my old phone to my new Samsung ultra. She answered all of my questions and was able to explain things in a very understandable manner. Helped me understand and choose various accessories. I have been an AT&T customer for over 20 years, and this was my best in store experience.
