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March 2024 by Hector R.
Vanessa was really nice and helpful when my sim card wasn't working and also helped me upgrade my phone to the 15 plus super fast
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January 2024 by Vanessa L.
Great staff, great customer service and everyone smelled great. I recommend this location to everyone I know
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January 2024 by Maria Roukoz
Had a great experience here, the sales rep was very helpful in explaining the promotions to me. Very quick and easy!
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January 2024 by Eric Sanchez
Great customer service
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January 2024 by Nancy C.
I am only giving this retail store one star because it is required but if I can give no stars I would. I went in there today asking for assistance with replacing my screen protector. There was no one in the store, but myself and 4 AT&T staff members. I was assisted by Douglas who said he would help me with putting on my Screen protector. When he put on my Screen protector , it must have taken him less than a minute. I noticed there was bubbles all over my screen so I went back in and asked him if he could fix the bubbles on my screen and he let me know that the bubbles would just go away on their own if I press on them enough times. I asked him what would happen if I were to continue to press on them and they would not go away. He told me that they would go away once I asked him again what would happen if they did not go away if I would I have to return to the store? He said yes. I told him I want him to fix the bubbles a female staff interrupted the conversation by saying it is a courtesy for them to put on the screen protectors. She did tell me that I could have my screen protector taken off and given another one. I told them that I would want a new screen protector and I left the store. I went to the Lancaster AT&T corporate store and they took their time with putting on my Screen protector and it came out perfectly. They let me know that location is not a corporate store. Therefore, they do not have the same standards for customer service. I do not recommend this store to anyone that would like to be treated with decent customer service. They are getting paid to do a job that they quite frankly have no desire to even put an ounce of effort in. This place is just awful. If you would like to go to a good AT&T store, you can check out the Lancaster AT&T store or the Palmdale AT&T store near the mall. They are both corporate stores and they will provide you with great customer service. Do not go to the AT&T store and the target shopping center they are not professional! It was also really hot in there and they all smelled like armpits. I wasn't sure if it was the guy that was helping me or all the staff members I know this is not relevant, but they must not be able to smell that they all stink. Their body odor must match their customer service stinky stinky!
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November 2023 by vivaik tyagi
Excellent service. Representative very helpful.
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November 2023 by Bri
****ONE STAR IS REQUIRED NOT EARNED****PLEASE SHUT THIS LOCATION DOWNThis "authorized dealer" is giving AT&T a bad name. I went here various times over the years and each experience has been one I could've lived without.This last one is my final straw with this location.Ultimately EDDIE took advantage of my son and I the evening we went to add his new line to my existing account. Instead of recognizing an opportunity to be a compassionate human (or simply doing what I the customer requested) he chose to charge me for adding a PREMIUM LINE which was not necessary or requested.After not being able to cancel an unused line in-store I called in and was informed during that call that EDDIE acted unethically when automatically making it a premium line as opposed to a basic/standard line and that she filed a complaint on her own accord because she recognized his greedy actions.I followed up by returning to the store to speak with the store "manager" MIKE who took it upon himself to LIE and say that at their location they're ONLY ABLE to add new lines if they're PREMIUM.Obviously this isn't true and various other corporate store managers AND authorized dealer store managers agree, that that statement isn't true.Being that MIKE made it a point to declare that he DOES NOT WORK FOR CORPORATE, that he works for an authorized dealer he feels he isn't required to maintain company standards, BE WEARY when conducting your AT&T transactions at this "dealer" whom proudly separates his store from ethical AT&T practices.
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October 2023 by Neri S.
****ONE STAR IS REQUIRED NOT EARNED**** PLEASE SHUT THIS LOCATION DOWN This "authorized dealer" is giving AT&T a bad name. I went here various times over the years and each experience has been one I could've lived without. This last one is my final straw with this location. Ultimately EDDIE took advantage of my son and I the evening we went to add his new line to my existing account. Instead of recognizing an opportunity to be a compassionate human (or simply doing what I the customer requested) he chose to charge me for adding a PREMIUM LINE which was not necessary or requested. After not being able to cancel an unused line in-store I called in and was informed during that call that EDDIE acted unethically when automatically making it a premium line as opposed to a basic/standard line and that she filed a complaint on her own accord because she recognized his greedy actions. I followed up by returning to the store to speak with the store "manager" MIKE who took it upon himself to LIE and say that at their location they're only able to add new lines if they're PREMIUM. Obviously this isn't true and various other corporate store managers AND authorized dealer store managers agree, that that statement isn't true. Being that MIKE made it a point to declare that he DOES NOT WORK FOR CORPORATE, that he works for an authorized dealer he feels he isn't required to maintain company standards, BE WEARY when conducting your AT&T transactions at this "dealer" whom proudly separates his store from ethical AT&T practices.
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October 2023 by Fabiola Carrasco
Mike gave us great customer service explain everything in detail and he set up a business account for us.People ask for Mike he will take care of you.
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October 2023 by Miriam Gonzalez
Came in today with questions about my account, Mike help me out he took care of my questions and made everything better great customer service now i will be coming back to this location
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September 2023 by Carole Malam
Mike is amazing such a sweetheart help me with my device
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July 2023 by Dina D.
This is a franchise location. Don't come here. Customer service is horrible like everyone else mentioned. I had to call corporate to make a complaint. Find a corporate brick and motor. ZERO STARS
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July 2023 by Jimmy A.
BEWARE EXTRA LINES SCAM: The store employees will try to scam you by adding extra lines to your account telling you that your overall bill will decrease, but your first few billing cycles will be higher until the changes to your plan take effect. I am sure they get a commission for adding lines to an account. I was paying about $190 for 3 lines after taxes and fees and was told if they add 2 extra lines it would decrease the cost per line and I would only be paying $175 total everything included, but they lie and don't tell you that doesn't include taxes and fees. My bill was over $270 for 3 months and when I called ATT to ask why my bill had not decrease like the store employees told me. ATT told me it was not going to, and the store lied to me. All the employees are in on it and if you are not convinced on the scam at first like I was then they'll get the store manager involved to reassure you that it's a good choice and that he has extra lines on his account because its cheaper even though he doesn't need them. If you find yourself in this situation stand your ground, do not fall for the BS. They are very friendly to gain your trust and make it seem like they really want to help you don't fall for it.
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April 2023 by Loretta R.
I have read the reviews and have to agree this store needs to learn customer service skills without right away calling the customer hostile or person yelling at them. First we had been on the phone with AT&T for two days a total of 10 hours to fix a problem with cellular service, without any luck. Had Device checked, apple store fixed the problem. Then we had to go back to AT&T to get service activated. Another hour on phone with AT&T and was told by the Tech go to a AT&T to get them to help with setting it up. Nothing else was said. Tell my daughter to go in to this store. They would not help her with the set up because she was not authorized on the account. But told her she had no service because there was an outage. she said no I have to start my service. They would interrupt her and not let her explain the situation. I am in Arizona in a town of 500, she is in California and on a Obama phone. I can barely hear and I am on a speaker. So I get accused of yelling and being rude because I did what Tech said and told them, but now being told she needs to be authorized on account. I had never been told she need to be authorized on account to get it turn on. Mind you she has had this number for over three years. She just need the phone activated. My daughter was called hostile, I was called rude and yelling. I had to call AT&T on my phone from Arizona, to get her authorized on account. She asked for store phone number, the gentleman tried giving her the 800 number she said no store phone number. The Customer service representative on phone wanted the store ID number, he said I do not know it, then gave it to her later. The three then started being rude to her they kept saying it was an outage in the area not her phone. It was her phone it needed to be activated and AT&T representative on the phone told us to go to the store. I think AT&T needs decide what they want stores do. I have been with AT&T for over 30 years and with all the name changes. The stores just want to sell you phones and service. They do not want to take the time to help you if it is anything else. But I also fine that the new customer service of some employees now, like to use the new buzz words like hostile and rude if they do not want to help. It is their way out from helping. Especially if they can't sell you anything. So go at your risk, but may want to try customer service over the phone cause if your not buying anything they don't want to help.
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March 2023 by Jessica Zamora
Everyone has been pretty helpful and nice every time we've had to come. We switched from Verizon, and I'm so glad we did.
