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February 2024 by Josie Perez
Andrew Briones was absolutely wonderful ? at finding homes that met our requirements. He took the time to thoroughly explain home details before we decided to move forward with it. He also ensured that we knew of any potential risks associated with the purchase. Explained every step loved the communication
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February 2024 by Laura Villafana
I'm delighted to share our wonderful experience with our realtor Andrew Briones.We met Andrew at an open house and while we already had a realtor it was his charisma, diligence and unwavering research and support that had us make the switch in realtor and we are truly thankful as it made our home-buying journey truly memorable.Despite many “no’s” from us for many home tours, Andrew never gave up or was discouraged but instead across months found homes that suited what we needed and aligned with our budget.Andrew's expertise and genuine commitment transformed the process into a smooth and enjoyable adventure.We were able to start 2024 in our new home!We are grateful for his dedication and couldn't be happier in our forever home.Highly recommend Andrew for his exceptional service and knowledge of the market and client needs, but above all that we recommend him to anyone who is looking for HOME, Andrew has a knack for finding what suits you and going above and beyond: from delivering candy bags during the holidays, to helping carry in things during moving day, to capturing the truly special moments and for even gifting us our first home gifts and my son a birthday present.Thank you Andrew! You have been such a blessing to us and we look forward to working with you in our lot purchase next!
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December 2023 by Cesar Alfaro
Andrew Briones was my real estate agent for my first house purchase. I couldn’t have asked for a better fit. Andrew was attentive and communicative. I always felt like he had our best interest at heart and he really helped us understand the entire home purchasing process. Andrew did a great job and always maintained his professionalism. I highly recommend this brilliant young man to help you with your purchasing needs. Thank you Andrew from me and my entire family to you.
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October 2023 by edgar alvarez
Andrew was great! We had good communication throughout the process of selling my home. He answered my my phone calls no matter what. Thanks again and I will gladly work with him in the future.
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October 2023 by Dan Coulter
Andrew was outstanding with helping my family and I out with getting the best deal for our beautiful home! We couldn’t have done it without him! He was very professional in his approach, and he delivered in every aspect of the house hunting journey!!!! Thanks again Andrew for all your hard work that went into securing my families future in our home!!!!
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October 2023 by jenifer chambers
After a year of trying to buy a house, andrew was the only one who could get it done! We had a very complicated situation, but andrew navigated every obstacle with patience and understanding! He was very professional and kind. I would recomend him to EVERYONE!
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October 2023 by Helia Pimentel
If youre looking for your forever home or just the next stop- talk to Andrew! He helped me find my fist home and I couldn't have been happier. He's patient, easy to communicate with, loyal to his clients and willing to go that extra mile. So happy to be HOME!
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March 2022 by Susan J.
I agree with Niki B on the experience with the real estate agents at this company and this is a VALUABLE lesson for me. These agents make these selling deals about their own pockets, you don't feel comfortable, because they don't throughly explain anything to you, not to mention the gossip and the unprofessionalism that comes from the agents. I believe that when any real estate agent finishes real estate school then they should also take CUSTOMER SERVICE classes as well. My agent didn't help me, she helped the buyers more than she helped me. I was treated more like a tenant instead of a client. Not only did my home selling process take WAY longer than it should, a month after I was in my new home, the agent calls me about issues that the BUYERS had that she wasn't representing. Instead of her having my best interest, she sided with the buyers. For anyone looking to sell or buy property, make sure you do your research THOROUGHLY on agents. It's so much more that I'd like to write but I don't want to waste another word on this place. KILLER WILLIAMS is not for the faint at heart. It's not a lovely experience for the seller, it was a total NIGHTMARE.
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December 2021 by Paul K.
Good evening all. I post this review in hopes that anyone selling a home and an agent by the name of Jorge Perez from keller Williams realty represents buyers, don't sell to him. I repeat do not sell to him. As you can see on my other posts I have been the victim of many evil people and this is just another instance. I finally reached a point in my life where I could move. I contacted keller realty and was connected with my agent who was very good. We started the process on selling my house. I was given a net sheet that made me comfortable enough to move because I would get enough to help my daughter with college and still leave some for me. As the process started to get going this evil Jorge Perez (buying agent) began finding was to keep getting money out of me. Jorge and and his buyers said pay for this pay for that,fix this fix that. I was under a time constraint and he knew it. Just wanting to sell and close that chapter of my life Jorge kept pulling money. This was money from my daughter's college fund, money she was going to use to feed herself. I found my net getting smaller and smaller. Scared to to start the process over I took the loss again. So thanks Jorge Perez for taking money from a army veteran and my daughter and yet again me the victim. To yelp....don't remove this post. My agent was employed by keller.
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November 2021 by Brian K.
Horribly obnoxious group of people, esp the people they send around on foot, passing out flyers in residential areas about 'open houses'. Which is stupid just by itself. WHY the HELL would you hand out flyers about open houses to somebody who lives right around the corner from the place for sale? That makes absolutely no sense whatsoever. Doesn't that defeat the purpose of moving OUT of an area? LMAO! I mean, if I am going to move, it's going to be to another town, or another state - it's not gonna be 100 yards down the street! lol. Anyways they sent a guy into our area a few weeks ago, who completely ignored our large NO SOLICITING sign. (might be time for a "Warning - beware of rattlesnakes sign I guess!). He comes up to our door anyway. Against my better judgment, I opened the door. I tried to play nice and asked him why he ignored our sign. He in turn ignores my question and begins to go into his speel about this open house nearby. So that's when I got pissed and demanded that he leave, or I was going to call the cops and have him arrested for trespassing. I hate doing this to people, but if you're going to ignore our sign, I'm gonna give you a piece of my mind. Just move on to the next house - respect homeowners' wishes! Is that too much to ask?? Anyways, the guy still ignored me, and tried to continue his speel, so then I had to resort to getting really angry at him and we ended up in a shouting match. It took a full 10 mins before he finally left our property. Friggin' ridiculous. Don't these people understand that people do not want to be bothered with this kind of stuff? Esp on a weekend! We're trying to relax - we don't want you coming up to our door! I've filed a formal complaint with KW corporate HQ as well as the BBB. I doubt it will do any good, but it felt good to vent and get it off my chest with their higher management. My friend nearby witnessed the entire thing and he also filed a complaint because they bothered his family too. The messed up part is that they're now sending us junk mail about the same place, as well as other open houses. Might have to consider a restraining order - this isn't the first time we've been hassled by KW's AV staff. They've been told every time they've contacted us, to leave us alone. RE people here in the AV, not just these guys, are getting WAY too aggressive. LEAVE PEOPLE ALONE! If they're in the market for a house, they'll contact YOU.
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August 2021 by Niki B.
I cannot fathom the nightmare of dealing with these agents from a seller's perspective. As a buyer working with another agency, having to deal with the lack of professionalism from these Keller Williams agents is something I wouldn't wish on anyone. They don't adhere to contract obligations, treat the entire home buying/selling experience solely as a personal cash grab, never return phone calls on important matters, and lag in every way possible. It is obvious that their lack of communication goes further than dealing with other agencies, but even with their own clients. I would highly recommend staying as far away from dealing with this company as possible, for the sake of your wallet and your mental health.
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July 2021 by Heidi H.
Excellent service and environment covering all real estate needs for clients and agents alike!
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June 2021 by Young I.
I contacted a home via realtor on 5/23 when I was in the area and wanted to view a home. Shortly after I was contacted by Cedrina Herrera. I explained I was a first time home buyer and I was pre approved for xxxxxx amount. Before she could even review my pre approval she began to sell me on a colleague of her her named "Edgar Aguilar" from MMC lending. She went on to sell me on her colleague stating he could get me a better rate, higher buying power, better pre approval. She connected me with this gentleman and I spoke with him via phone and he advised me to submit all my documents, credit, etc. I went ahead and submitted all documents to be given the run around for the next 3.5 weeks. I even went as far as to go view a home 1 hour from me with the Intent that both the agent and lending officer were aggressively working hard to comply with their job in a efficiently manner and getting me that promised "better pre approval". I also did a buyers consult with Cedrina Herrera where she broke down the market to the best of her ability and knowledge which left me a little confused as certain questions could not be answered, her response was "Edgar will explain that" mind you Edgar was not returning phone calls, text, emails. I really had hopes that this was just first time home buyer jitters and everything would work out. The last week I was working with both the agent and the lending officer I was asked for proof of "reserved funds" on top of my closing cost and down payment, which I provided. Almost 4 weeks later from my initial contact with Cedrina I received a text message from the agent NOT the lending officer congratulating me on a pre approval with no documents to support, just a simple text message that stated your pre approved for xxxxxx amount. I found that to be extremely unprofessional and caused red flags. I shortly withdrew from Cedrina and Edgar. First time home buyers have such great opportunity, and it can easily be sabotaged by employees of this nature. Do your research before you waste credit points, time, and energy. Look for reviews, history on both the lending officers and agents/realtors.
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August 2020 by Jason B.
We recently had the pleasure of working with Vic Arutyunyan. Vic was extremely professional and courteous. As first time home buyers, my wife and I had no idea of the processes, steps or questions. We reached out to him via a recommendation from a family member. He was efficient and fast. we walked one home that we fell in love with. He assisted every step of the way. He was very thorough and asked some questions about the house to the seller, we would have never thought of. During the whole bidding process he coached us and walked through to give the best offer we could. I'm sure he could tell we were very excited because this felt like our house it had everything we wanted and looked for he understood we were bidding on our forever home. He was determined to make it happen all while, cautioning us not to get attached to it cause things happen. Vic and his group (The Rafeh Group) are well know in the valley, their past customers experiences gave extra confidence to the sellers and they chose to work with us because of the team that was representing us. I can not say how grateful we are to be able to open the door to our forever home. I would and I will recommend Vic to anyone looking to purchase a home he was amazing always kept us in the loop during all of escrow. THANK YOU VIC FROM THE BUSSE FAMILY!!!! Easiest home buying experience ever.
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December 2019 by C M.
If I could give no stars I would! I don't know how this company hire's realtors but our realtor was disrespectful and unprofessional. We purchased a home and had the worst experience ever. I know buying a house is already stressful but our realtor made it even stressful. Our realtor talk back to us. She hung up on us. She was very unprofessional. To be honest I spent my free time looking for the listings on Zillow, I was the one calling to make appointments to see the property. When we would tell her we had an appointment to see a property she would get mad and tell us to give her time she will look for homes for us. The time never came. When we would ask if she had listings for us to see she would cancel on us or give us the same listings I had sent to her. Her office smells horrible! She brings her pets to work I couldn't sit in her office for more then 2 minutes. After a stressful home searching experience we found the home we liked and decided to call our realtor to put an offer in the home. We gave her the price we wanted to put down and she made us feel horrible about the price. She claimed we were offering to much. We went home upset and feeling discouraged about the home. It was a waiting process. Our offer was accepted and we were finally in escrow. During the escrow process and the home inspection process she treated us like we were bothering her. She would nag about everything. She would act unprofessional and always annoyed by us. Our Inspector and other people around us noticed how she was and they said they have never seen a realtor like her. Just the way she would act around us and the way she should talk to us. I don't know if it's because we were young and she thought she could talk to us like we were her kids. But I wasn't having it. She was getting paid to do this. It was a huge purchase for us. There was an incident with the property we were buying and she approaches us asking if we still wanted to buy the home because apparently the property was worth more in her eyes and if we wanted to back out the seller would up the price. Funny thing is when we offered more for the property then the asking price, she made us feel like fools for doing that. Now it's worth more in her eyes.... doesn't make sense but okay. The ugly text messages progressed and her attitude become worse. I couldn't deal with it anymore so we rushed the process instead of trying to take our time, just to get rid of her. When we asked to do the final walk through in the home she states she already did it for us. WTH! We argued about doing the final walk through in the home and she comes up with some BS excuses. She calls us back about 2 hours later telling us she can do the final walk through with us. It was just a horrible experience with her! Our realtors name was Blanca Delgado. I would NOT recommend her to no one! Save yourself the headache.
