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January 2024 by Eva J.
My recent visit to Walmart's electronics department in Palm Springs was nothing short of a nightmare. Despite the department being relatively quiet, I couldn't find any staff willing to assist me. When I finally managed to speak to someone, they were dismissive and refused to help, leaving me waiting for over 30 minutes without explanation.This level of disregard for customers is appalling, especially in a crucial department like electronics. Walmart needs to address these issues immediately and prioritize improving their abysmal customer service standards. No one should endure such treatment while trying to make a purchase.My experience was unacceptable, and I expect better from a company as large as Walmart. Action needs to be taken to ensure that other customers do not face similar mistreatment in the future.
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January 2024 by Scott C.
At Walmart you are seen as a thief until you are proven otherwise.Just returned where I purchased 9 gallon bottles of water, a case of coke and some bananas. When I left the self-check outline, an associate moved toward me with his hand outstretched, and his palm facing me indicating me to stop. He then said into his mouthpiece "How many waters?" He then stared into my cart counting 9 water bottles arranged in a 3x3 grid. He had to count them visually a second time before he was certain I had the required number of bottles. He couldn't even thank me, which is pure contempt..This is an outrage. If shrink is such a problem with Walmart, there is only ONE solution, hiring more cashiers. Stop telling us we prefer self-check out. We don't. Especially when associates are tasked with jobs they are so obviously incapable of performing.
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January 2024 by David R.
Walmart is not my favorite place to shop. I would rather be at Stater Brothers and even Ralph's but this location is actually really nice. We will be back!
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January 2024 by Dean R.
Always a good experience and find more than I want or need; exchanges are seamless! Always recommend to people I know.
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January 2024 by Mary S.
I never shop there anymore. A manager named Sylvia and Manny approached me for no reason. I don't know which one it was maybe both smelled so bad, my nose began to burn. I had to politely excuse myself. You would think the managers would at least wash theirselves. I'm sorry I have to leave one star, it should be no stars. Take a both!!!!
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January 2024 by Jaxi J.
I hope Brenda Boone, manager of this store, reads this, but probably not because so far she has done nothing but run away from problems. I spend about $1000 a month for deliveries from this store, mostly groceries. The shoppers must be untrained and without cognitive functioning. The problem comes in 1) management doesn't care. I've written the local manager and she blows me off 2) quality - today I was delivered celery that looked like it had been pulled out of a trash bin, literally slimmy and limp. I ordered three individual bananas and got three pounds - about 7 of them. The vegetables are constantly an issue but this is the worst 3) shoppers don't follow the substitution choices as provided on the web site nor the choice to reject them The quality of fresh things is always and issue as is size. If you order two baking russets you might get a potato three inches long or you might get an 8 inch monster 4) the drivers are completely incapable of handling an order for a bottle of wine. They freak out. The last time I ordered a single bottle - my wife answered the door with her id - and the driver demanded to see the id of the person who ordered. He was rude and lied about the law. We decided he was a homophobe with no respect for women and complained to Ms Boone but she never acknowledged. I've not ordered any more wine from this store as it's too much hassle 5) they are constantly out of stock on everyday items with only the poor quality Great Value as back up. All in all, it's been a bad experience, unlike other Walmarts I've dealt with and I won't be renewing my membership..
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November 2023 by Michael H.
We made an order for pick up and after getting home we took our tomatoes out of the plastic to put them away, to find MOLD on the tomatoes
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May 2023 by Janay Rogers
She was a wonderful helpful lady great service ?..
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March 2023 by Jerry B.
This week while in the Walmart checkout line I picked up a package of Beyond Meat Jerky probably because it was a lot cheaper than the name brands for $2.24. When I ate some later that day I could not believe that this stuff is approved for Human consumption. I can't even describe an equal bad flavor or taste. The Dogs wouldn't even eat it, that's how bad. I know this is not Walmart's fault or problem. I've not tried any of the Beyond Meat offerings at restaurants and I'm sure that I never will.You are now Warned.
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February 2023 by Paige C.
Wanted to leave a review so the rating would go up- we are visiting and needed groceries and stuff. This Walmart was big, clean, and bright. All the shelves were stocked and organized and everything was easy to find. Staff was friendly too! Truly one of the better Walmarts I've been to, and I've been to a LOT!
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February 2023 by Mylesha D.
Getting there:Located on Ramon Rd. If coming from the 111 you can take either Gene Autry North, or Sunrise N. You'll run right into Ramon, making a right and you'll see the Walmart on your right hand side. There is a ton of parking as Walmarts are known to have large parking lots, but they also fill up really fast depending on the time of day.Experience:I enjoy shopping at this Walmart. It's clean, and organized, and it's a Supercenter so I can do all my shopping in one place. Where they lost a star from me is their curbside service. It may not be this store itself, but on the app it doesn't show where you can choose your substitutions right after checkout. So I purchased shampoo and the substitute was nothing similar to my original purchase. I also asked for no bags, and they still gave me bags. Again, I may not be able to blame this store, but Walmart as a whole.
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April 2022 by Devin Poindexter
Customer Service is throughout the store is terrible, and certainly worst here in the Money Department. Employees are under-informed, poorly trained and, unwilling to assist customers based on the average attendance at the desk.Tried to cash a check. They rejected my ID for it having a small Crack. Mind you this is the same ID with which I purchase alcohol at this store (#1832) and any other and both the scannable portions of the card read fully. Regardless I was refused either service or an explanation.
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March 2022 by Matt Hall
Wost customer service I've experienced in a long time.
