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March 2024 by Michael P.
I have always appreciated everyone who works at Vons with the exception of the people working in the pharmacy. They have to be the unhappiest and unfriendliest group of people with whom I have ever dealt. The pharmacy recently texted me saying that I was eligible for the most recent Covid 19 booster. I went online , as instructed, and made my appointment. I received an email reminder from the pharmacy on the day of my scheduled appointment. When I arrived, I was asked my name and date of birth. The woman behind the counter just kept staring at the computer saying that there was no such appointment. She kept asking me my name and saying over and over again that there was no scheduled appointment. I asked her how then was it possible that the pharmacy sent me a reminder via email about my appointment. She just looked at me and then asked if I had gotten any other vaccinations at that particular pharmacy. I have been going to Vons for 22 years and have received most of my vaccinations from them as well as my monthly medications. She eventually got around to giving me the application to fill out and sign. She then turned things over to the manager. After working on the computer for a few minutes, he told me to go to the little room and wait. I wound up getting the booster from the manager who, by the way, had zero personality. I gave him the benefit of the doubt and figured he was either having a bad day or just really hated his job. By the looks on the faces of the people who work in that department, somebody needs to get them help...and fast!!
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February 2024 by Pat Hamilton
Great gas prices. Wonderful coupons, great prices and friendly staff.
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January 2024 by Mr California
If you like to wait a long time to checkout because they never have enough cashiers, this is your store. And, every time I shop here, I am overcharged when I check out (vs. price on shelf) on at least one item. Every time.
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December 2023 by Gracie C.
Wanted to take the time to praise the Drive Up and Go team at this location! Natalie and Carl always make the effort to ensure that my grocery orders throughout the week run smoothly. They take the time to search the store for exactly what I'm looking for in the timeframe I need and when my picks aren't in stock, they offer almost identical substitutions to complete my lists for recipes throughout the week! Thank you for making my life a little easier when it comes to meal planning with my busy (sometimes all over the place) schedule. The DUG team's hard work is recognized and much appreciated!
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December 2023 by Shaniece Degazon
Very helpful staff. So for my east coast family to this is the equivalent to stop and shop. Great fresh produce. Huge store. And everything is in stock on a sunday.
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December 2023 by jeffcain50
The Palm Springs Ace hardware is well stocked and has knowledgeable, friendly staff.
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November 2023 by Mark Gonzalez
Pandemic getting very bad and here they are not making sure people in line stay apart. Today customer is right behind me instead of and the checker doesn't tell him anything she's just having a conversation with him not even acknowledging me and then when I comment the customer on the checker look at me very rudely when I'm simply asking for them to stand back because they're right on top of me literally I can't even reach my arm out he's so close. Always here!!My foster kid has been trying to get a job here for several months now(going in & calling to check) and can't even get an interview. He's 17 and trying get a job or experience, he now will be 18 soon.. Previous :Many unhelpful employees with no customer service and a lot of attitude. Usually this way here. Very few checkstands & they don't like to open those. Bakery always closes hours early, sometimes the deli. Walk passed butchers at meat counter, they don't greet you at all or ask if you need help. They make it obvious they want to move out of your way, you're in their way when you're trying to look at product. One of the checkers(female with accent), ridiculously rude to customers & staff(in front of customers). Always complaining!! Girl at customer service booth rude for no reason. Always make the wait longer by not opening checkstands, and they only have a few. Not good! Joel, rude and slow as heck. And hes the only one open at 8pm. bagger girl not friendly. This place lacks 100% in customer service. Who taught them how to bag groceries (checker & courtesy clerk) lol1100 am. One checker. This store is pathetic. No customer service at all11-3-23. 10:00 am 2 checkers, long lines.Feminine male checker asks this man are you so and so.. (suggestting that it’s a female name). The man says k ow it’s my wifes.The annoying and slow checker then says, ok, that makes more sense. Butit is Palm Springs he says. How rude and hateful.11/20/23Thanksgiving week. 5:15 pm2 check stands open, at least 8 people in each line. While supervisor, female, short, black hair is just walking art around talking as usual. Ridiculous!! I put my stuff on an empty check stand and walked out. This store is ran very poorly!!
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November 2023 by Allan Syiek
This market is clean and well priced someone always asks if I sm finding everything. Parking is never an issue.
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October 2023 by Sabastian R.
This is my fav store but they need more checkers Usually great staff Tho I have had a bad one. The best bagels and friendly deli staff very expensive fruit selection clean store
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October 2023 by Kent H.
AVOID getting gas here beware if you use a credit card or debt card they hold your money hostage I got a Pre Authorization Charge of $200 on my card for a $15 purchase . it was my wife's birthday and her birthday dinner got declined because of Vons Pre Authorization charge .there telling me it will fall off in 24 to 48 hours . However when I called Discover it will be 3 days. I will never ever get gas at Any establishment that collects a Pre- Authorization charge NOT GOOD!
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October 2023 by Cliff H
Small store, but be careful and check the expiration dates. Twice I’ve bought products and after returning home find that the expiration date is past. That’s on me, but the last thing I bought expired three weeks ago! That’s really bad! ?
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September 2023 by Vanessa Calderon
It was absolutely horrible to see how management treats there staff here at this establishment. The lack of employee appreciation really shows. I always see new staff here on the weekly basis. I could only imagine that management is the reason behind the fast employee turn over rate.I hope the company will be able to provide Mario and his staff with better training. Showing employee appreciation goes a long way. I'm absolutely baffled by what I saw today.
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September 2023 by Jonathan M.
This review is specific to the Western Union as part of money services inside Vons. please note that when doing a Cash Pickup for Western Union, this location will not give cash over $300. larger amounts will be in the form of money order. This was not explained by anyone in Western Union and is contrary to their policies where they are a service for "folks without banks." Western Union was also unwilling to assist in finding a local branch that will give out actual cash.
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August 2023 by Hector Vivian
Clean, well stocked, most of the staff are nice, but lately the deli department has made me think twice about ordering sandwiches, not very welcoming, they always run out of something, the veggies are not fresh, they gave me the impression that they don't care about costumer service in that department !
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July 2023 by Karen Zelinsky
I was here in Pakm Springs for a family ceremony and had to stop here and found this store very clean and stocked along with being very quiet with not a lot of shoppers at that time of night. Where I live, it's usually still pretty busy and seems louder. But I usually shop at Vons if I need something. Everyone seems really nice, and I get stopped just for them to say HI and ask how I have been doing. I haven't been in a Vons that hasn't been clean and mostly stocked (without the lockdown period, which wasn't stocked, of course)