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February 2024 by Joe L.
I like supporting local business, so I went to this shop for the first time. I saw a older guy wearing a face mask and I asked him for help to find a shoe for me. I knew what I wanted. But he took it on him self to bring out that shoe and three others that I didn't ask for. I said I didn't want to try them on and he then turned in to a rude sales man and very condescending. I won't say what he had to say about my choice, But I know Hoka is a good shoe and this shoe has a very good rating. So I left with out buying what I wanted because I didn't want to support or give this guy a sales commission. I waited a week and returned to get the shoes I wanted and figured I would get a different friendly sales person...Boy was I wrong. This time I got a tall thin guy that was extremely rude too. I wanted to support a local business but I'm ordering them on the Hoka website. This shop needs to get a sales staff that wants to be there and most of all be friendly to there customers.
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January 2024 by Marsha C.
Service was outstanding. I had an issue with she's that I bought and the owner took care of it immediately. Will definitely go to Running Wild for all my shoe needs!
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January 2024 by John Friedl
If you like On Cloud shoes Running Wild has the widest selection I’ve ever seen. My son and I were like kids in a candy store.
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January 2024 by Sally Julien
I have bad feet. Walked in and laid out all my issues, some of which were contradictory in what you think might be a solution. Second salesperson came out from the back and gave me ONE pair to try. They felt good, but they always do in the store. Bought them...fast forward a month to a trip in New Zealand where i walked 5miles a day with no issues in said shoes. The staff at Running Wild just plain knows their stuff. I feel lucky to live in PS and have access to their expertise.
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December 2023 by Colleen R.
Incredibly rude, unfriendly salesman (wearing bright blue shirt/shorts if any other potential customer has the misfortune of encountering him today. Would avoid the negative and utterly nasty vibes) when asked a question. Felt very embarrassed by the rude and unwarranted treatment. Way to lose a sale. On Christmas Eve no less!
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December 2023 by Ronnie C.
Reading so many positive reviews, and so few negative, makes me wonder why some folks are treated so rudely. We went to look at and try on the Hoka shoes. The tall guy got the shoes for us and as we asked questions about what made them so great, we got little to no response. I asked to see if there was a different style for us to try and he simply said no, those are the best. There was a guy with a mask and he wasn't much better. They offered no information, no offer to try on different shoes/brands and barely said two words to us. They seemed bothered, in a bad mood and could care less about making a sale. Tourists are the ones that keep these places open and making us feel unwelcome is just puzzling. We decided to take our business elsewhere in OC where we live.
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December 2023 by Micah N.
Recently stopped into town to play tourist and had to get my girlfriend some slippahs. We found this place through the Hoka site and while the directions were a little different in practice the place was sick. We both recently wanted a change from the standard Nike/adidas fare and this place had it all. Being a little new we only really wanted to try hokas and on stuff and luckily they're wall to wall. The guy that helped us was really accommodating and we got our top picks narrowed down real fast. Ended up going for some cloudsurfers and Ora slippahs and they're nothing but the best! Definitely coming back here to support them when we need a replacement!
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November 2023 by Grant L.
Awesome shoe store with very kind and knowledgeable staff. I believe I've always been serviced by the owner and he is so humble and nice. My wife and I have purchased O C shoes, 3 pair in the past few months and given gift cards too. Of course, the OC shoes are so comfortable... try a pair and I don't get paid for saying so:)
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November 2023 by Sue Curran
Salesperson was excellent. Knew his stuff for best shoe for a Senior with knee issues when walking. My husband and I both bought new Hokas.
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November 2023 by Jerry K.
I came in with intention of buying Hoka trail shoes for walking the Camino in Spain. After a lengthy online search, the Speedgoat5 was my top choice and I had two backups of interest for my very wide feet, high arch and custom orthotics for my severely arthritic big toes (Hallux Rigidus). Knowledgeable staff quickly put me on to my top backup (Hoka Stinson 7) as superior for my intended purpose. They were wide enough. I'm happy with choice. Very positive shopping experience.
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November 2023 by Vlad P.
I was hesitant to come in here to buy Hoka because I wrongfully assumed they would be more expensive to buy in person vs Hoka website. I should have been buying them here the whole time because they charge the same amount as going directly through Hoka. The benefits of buying here are that you get your shoes same day, everyone who works here is very friendly and helpful and you get to support a local Palm Springs business in the process. I will be back!
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October 2023 by Tim Buck
The absolute worst customer service I’ve encountered in a long time. The long haired guy is a total j**** Uninterested in engaging with you as a customer to help you. There aren’t a lot of running stores locally in Palm Springs, you’d think they’d be more kind and helpful. Plus they never answer the phone so you have to come to the store and then be treated like you’re a bothersome customer having the nerve to ask him a question. All the while I was asking about a shoe he was walking away so I had to raise my voice to get anything from him. He should not be dealing with the public let alone representing this store.
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September 2023 by James M.
Went in to purchase shoes for my family. The service wasn't bad it was horrible bordering insulting . Won't go into details but it was a shocker to say the least and in no way provoked. Wanted to purchase 5 pairs of shoes for me and family. Masked sales clerk was in a bad mood and told off another woman and her son when she asked to use the restroom. We just left. Bad timing I suppose. Going to San Diego tomorrow and will hit Road Runner to pick them up. Sad because we like to support local businesses and we would have dropped at last $1000 in shoes alone. They probably lost biz when the lady he insulted left with her son as well. What the heck is going on - it's not the store it once was. Very bummed. Won't be back. Ever.
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August 2023 by Eric Yoshimura
If you are looking for Birkenstocks this is a great place to find them
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August 2023 by Robert H.
Just bought my 5th par of OnClouds hiking shoes from Running Wild. Large selection great staff and friendly service. Thank you.