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March 2024 by Travis K.
This location is self checkout only and can take forever to pay when purchasing alcohol
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February 2024 by Ed P.
It's a real hit-or-miss proposition when you walk into this Ralph's. On the one hand, they have some nice departments --bakery, deli, fresh produce are all top-notch, and while the pharmacy isn't great at least they have one, which is convenient. the downsides mostly revolve around the staff, the service, the ratio of migraines to smiles the experience of shopping there inspires. An example: the couple tying up the attendant at self-checkout with their 8:15 am wine purchase (alcohol sales prohibited at self-checkout, of course, per state law) seemed to be having a pleasant time. I, perhaps, received whatever irritation this employee felt about handling yhe alcohol sale, I mean how else do you explain raising your voice at a customer ro declare "I have all this (the self-checkout lines) to attend to, I can't be answering your questions!" WHEN I ASKED HOW TO MAKE THEIR DIGITAL COUPONS WORK. Admittedly, I was already exasperated at this point, having asked 2 other employees already -- both of whom said that it was their "area" But, hey, they're open until 1:00 am! So, really, take advantage of the good stuff, try not to have questions for the surly, incompetent staff, and you'll be OK.
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February 2024 by Nancy Birdwell
I used to enjoy shopping at this store but lately not so much. They only had self check-out the last few times I was there and the one available employee was rude and seemed overwhelmed.
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February 2024 by John S.
VERY poorly managed, VERY overpriced, VERY disorganized. This store is really bad. Items strewn on half empty shelves, prices mis marked, seems like half the store is marked "must buy 5" to get a fair price. It seems they take advantage of unsuspecting tourists staying at local hotels. This place is a train wreck. There are plenty of other grocery stores in this town.
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January 2024 by David Verrinder
The service is rude and the selection is small. they don’t even carry dried chilies of any sort
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December 2023 by Don W.
What is up with this store trying to force you to use self checkout? I have to get my groceries and pay for them. Now they want me to scan and bag? I don't know codes for non bar coded foods so it takes me longer. And if you've got a lot of groceries they don't fit on that small area after scanning. Self checkout is ok if you only have a few items but there should always be at least one register open.
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December 2023 by John Hickey (jfhsea)
The deli selection here is exemplary. The Smoketree deli offers items the Sunrise location does not, like fresh meatloaf. I love the pesto pasta salad! The store is smaller but has good variety in the product stocked. Because the isles are narrow, it can become like an obstacle course during peak times.
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December 2023 by All-N-One Cleaning & Home Services
Great produce. Friendly people. Huge variety. Great deli. Lots of premade foods. Has self checkout. Nice variety of liquor.
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December 2023 by Matt Canales
Ralph's is known for their fruits & Veg. Also the Pharmacy is very convenient.. Otherwise everything else you can find in other stores.
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November 2023 by Kenny Pate
Nice store, but having no checkout aisles open at 8am is NOT OK. I had to check out an entire cart with self checkout.
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November 2023 by Jackie C.
I often go to Ralph's in the Smoketree area whenever I work in Palm Springs. I really like that adorable store, all neat and tidy. However, on Thursday, when an elderly customer accidentally, yes, of course it was a horrid accident, but a complete accident none the less, knocked over a champagne display and all the champagne bottles came crashing down, a few of the employees had a terrible and disgruntled look on their faces when they actually had to "move', you know, like "work", and clean it up. No one came to her aid, no one asked if she was ok, at least while I was there, all they did was make her feel more horrible than she already felt. She apologized at least ten times, but I did not see anyone even going over to talk to her. Just a bunch of glancing-at-each-other angry looks among the employees. . Sorry you all had to actually "move and work and actually clean something up"!. One question for all of you, have you never made a mistake in your life? Very disappointed at your employees. Someone needs to conduct a refresher course "seminar" on how to be a tad more courteous. I know some of the customers can be horrid, as I, too, work at the receiving end of customers, but this was a terrible accident caused by an elderly woman. If they treated my mother that way, I would have stepped in and said something. I should have anyway. I felt so bad for her.
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November 2023 by Rob W.
Usually I shop at Vons but sometimes do go to Ralphs. When I do, it's almost always the Sunrise/Ramon location. That store is just brighter and cleaner and has wider aisles than this Smoketree location. I was at the hardware store in the plaza, so I decided to use this location. At checkout, apparently a customer in front of me had a problem. Just as I came up to the checkout, they were moving another customer who just purchasing only alcohol over to another line. As I thought about as I waited, I figured out he must have already been waiting for some time for them to move him. After I have everything on the belt and stand there waiting and waiting and waiting, the cashier is sending people coming up behind me to other registers. I keep watching those people, one with a very large order, finished, paid and on their way and this is despite them having to wait in lines because the cashier was directing people away from her register. If she had only told me before I unloaded my cart, I too could have been finished and my on my way. I had too much to easily move, but at some point someone should have said, you've waited long enough, let's move you and open another register so you don't have to wait in line again. Finally, I left the stuff sitting on the counter and left. In my 57 years on this earth, I have never done that before. That should say something about how long I waited today.
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September 2023 by John G.
don't buy lottery tickets at this ralphs no refunds for mistakes!!! bought tickets for twenty years and never never had a place not fix and hhelp you. other grocery stores will guaranteed. they don't deserve any business with that type of customer treatment!!!!!?
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September 2023 by Shahè keshishian
Fresh Groceries and Baked Goods! Love that they have Armenian Lebni here!
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September 2023 by Brody Vandal
The last three times I've been there it has been self-checkout only. This is extremely difficult for the numerous senior citizens that frequent the store, making the wait for self-checkout an ordeal. The single employee assisting everyone seemed understandably overwhelmed.I understand that corporate wants to cut staffing hours as much as possible, but with grocery prices the way they are this is last thing people want to deal with on a trip to the store.