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June 2024 by Everett
I had an excellent experience today. Both employees were very nice and very helpful. One had 25 years experience in the fetish I'm currently exploring and He was very helpful. Expertly answered my questions. Steered me in the right direction. I am very grateful for His help.
In the past, I have encountered mostly LA attitude from employees here.... probably 30+ visits over many years. They are put off by having to help u because u don't fit their mold ..... u don't look and act like them.
But today was such a great experience.
Thank You, Sir, for being kind and generous with information!!
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April 2024 by Geoff I.
a GREAT leather store - I always make it a point to stop here when I visit Palm Springs.
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March 2024 by Stuart Primack
Thank you for your help and awesome support
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December 2023 by Robert Clark
Excellent customer service and a great selection for everyone!! Always a pleasure doing business with them.
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October 2023 by Jason S.
have been a customer of this shop since they opened never ever returned anything , that being said went into the shop to purchase a chastity device .. I asked both salesmen if they could assist me as this would be a first time ever buying one , i told him that friends had tried to put the ones they had on me and none fit they were too small.... the salesman picked out one and said this one is the biggest size we carry and has 4 sizes inside , surprise none fit , take it back and the owner was extremely rude saying maybe i should know what size i need next time and refused to do anything about it... and said no way his sales team would say that was the largest when in fact it was the smaller one $150.00 down the drain , i will never go back.
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September 2023 by Matthew S.
I really like that the store carries a variety of items from toys, to lube, to clothing. I bought a variety of clothing for my trip to Cancun. It really is a one stop shop and is my go to store for my kink needs when in the desert. PLUS the men that work in the store are so friendly. My only wish is that they has some kind of reward program for repeat customers.
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June 2023 by Luis Solis
The stuff was useless. I asked for product information and comparison with a similar product. The genius answer was: They are different companies….duh I know that …… I am looking for more information.
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April 2023 by Chuck B.
It depends on who is working the day you go into this store. Some employees go out of their way to help you while others are incredibly rude and dismissive. No one who is working in a gay fetish/ leather/ sex store should ever be rude to customers. There should be a sense of community not hostility. The next time I'm looking for supplies I'll go someplace else and gladly pay more to avoid the arrogant attitude of this place.
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January 2023 by Jonathan G.
I am writing to express my disappointment with the staff at GEAR. Before I could even finish asking a question, one of the staff members gave me a rude and dismissive look and shooed me away with a gesture. I was shocked and appalled that someone would treat a customer in such a manner. Thankfully, another employee quickly came over to assist me, but the damage had already been done. Although GEAR has a good selection of products, the staff's attitude and lack of customer service is unacceptable. I would advise others to avoid GEAR and instead visit Rough Trade. The staff at Rough Trade are incredibly friendly and helpful, and they have a great selection of products as well. Plus, if you sign up for their email list, the owner of the store frequently sends out coupons. In short, don't waste your time and money at GEAR. Instead, go to Rough Trade where you will be treated with the respect and kindness you deserve.
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November 2022 by Quintin E.
Impressive clothing, book, and adult retail shop near the Tool Shed Bar. Gear has incredible staff, service, and stock. The layout of the store is clean and easy to navigate plus the gents that work here know it all and/or have great suggestions. The quality of products here puts other like stores to shame and their online store is just as incredible. I met so many great employees that I wish I wrote down all their names to give them high praise in such a short span of time shopping around and purchasing more than I planned on including some hunter/army green socks, hats, and other fun stuff. They do tend to carry more average and smaller body type sizes in store, however, offer more sizes for bigger-built guys like myself on their website. Much like the Tool Shed Bar parking, Gear is connected through the back parking lot for both and neighboring businesses. You can enter from the lot or the street with an A grade experience regardless if you find what you're looking for in-store.
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September 2022 by Todd K.
Staff is amazing and knowledgeable. Great selection. I feel comfortable exploring new interests here, and I need to see what I'm buying when it comes to sex gear, underwear, etc.
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September 2022 by Brian Johnson
I go out of my way to visit this store whenever I am in town. The guys that run it are always super nice and helpful with any questions I might have. I always enjoy every trip I make to this store.
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June 2022 by Thiện Nguyễn
Nicest guys ever and clean place
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May 2022 by Thiện N.
Really friendly guys working the place and helped me out get my first gear equipment! Very clean establishment... will have to come back again some day!
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April 2022 by Reid Krom
Well I punched the wrong address in my Google maps and it took me to the opposite side of town. So by the time I got there I was kind of bummed out and wasn't sure I wanted to buy anything.Wrong...LOL! What a fantastic store. It's big, it's clean, and it had exactly what I wasn't looking for. I found something completely different than what I was intending to get and I am very very happy with it. Thanks guys for all your help you are great!