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November 2023 by Loren R.
So it's the weekend after Black Friday. I wanted a few things. It was pretty dead actually as I got there early. But lo and behold It was a frikkin zoo at the front. They had closed and blocked off the self checkout. Long lines and not enough checkers....Wtf...
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November 2023 by Robert F.
When you order from this store, you never know when or if it the item will be delivered. I ordered a picnic table. It send expected deliver the 25th of Nov. Here it is the 27th. Went to Lowes and bought a table for the 26th for a cookout. Lowes delivered it the same day as ordered. Not the fist time Homedepot let me down.
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October 2023 by Charlotte C.
Andy and Zach in the tool rental department are hands down the best! I made a mistake...while several and they were both patient and kind while assisting me. I could not express how grateful I am for these two individuals! Quality customer service!
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October 2023 by Marie M.
I had the opportunity to get assistance from Anna Gann at this location. She was kind and patient with us and definitely provided the information we needed. Anna went above and beyond to assist us.
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October 2023 by Marisela A.
If i could 0 i would curbside pick up SUCKS i put i was here 20 min pass by ok what ever they are busy 30 then 40!!! They claimed they didn't get told we were there but i tried calling SEVERAL times
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September 2023 by Robert X.
Have they closed yet? This location has been circling the drain for years but has taken a noticeable hard drop in the last twelve months. There are less than a half dozen people who seem to do any actual work amidst all the employees milling around. From empty shelves and no trash cans anymore to all the registers being shut including self check. I've had to walk out countless times without what I was going to purchase because of open employee incompetence and apathy. I hope whatever store that goes in when this location gets shuttered is better because upper management seems to be aware but not care about this stores myriad problems either. Disappointing as they should have the resources but corporate greed and incompetence leave a big empty store no one wants to go to.
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July 2023 by Anthony A.
My son and I were in a jam on Sunday afternoon. However, I found the help of Jordan, Rosie, and Frank. All three went out of their way to make sure I had the metal snips and Dremel I needed to solve my situation. usually I get subpar help, But these three provide superior service. I don't know where they've been, but someone needs to recognize them.
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June 2023 by John B.
AMAZING customer service I love the return people they do amazing everytime! last time an amazing woman helped out my daughter with her grass rug and this time she bought fly traps and the cashier was so thoughtful and amazing! She sent me this photo i'm pretty sure his name is Salvador. He deserves a raise or another vacantion day!
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May 2023 by Larry C.
It's nearly impossible to get help in here - like unlocking items to buy them. Most of the floor employees are surly, and heaven forbid asking a question Had to get something a while ago from the lockers in the front by the registers - the person handing that was clearly annoyed to be asked. The best experience I've had here is ordering online and picking up later while avoiding contact.
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December 2022 by Michael M.
This one star review is related to the contracted appliance installation company that Home Depot uses in the Coachella Valley called TEMCO LOGISTICS. I recently ordered a dishwasher to have delivered, installed, and the old one hauled away. They found every invalid reason under the sun to not do the job they were contacted to do by Home Depot. TEMCO LOGISTIC would not haul my old dishwasher away and they were asked to leave 1/2 way through the install of the new dishwasher because I was threatened with violence and called slurs by the 2 people that this company dispatched to my home in South Palm Springs, CA all because they did not want to properly do the job for which they were hired. This left me with an old broken dishwasher and a new one that was not installed making my kitchen sink unusable until I had someone else come and install it for me. You would think that with as bad of rating as TEMCO LOGISTIC has that Home Depot would try to find a better contract company for appliance installs. I would suggest that you as a consumer find out who will be doing the install before you purchase delivery with install from any Home Depot in the Coachella Valley. If its TEMCO LOGISTIC... I would and will be from now on be hiring someone else to do the install.
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December 2022 by Doug M.
This store is usually a frustrating experience. I went there yesterday to purchase a propane tank exchange. There were only two registers open in addition to the self-checkout registers with long lines of people wanting to make their purchases. I waited in line at a regular register with a cashier. I purchased the propane tank and was direct to go to the outdoor area in front of the store where they have the propane tanks and someone would be out there soon to assist me. After 15 minutes of waiting I went back inside the store and told the cashier that no one ever showed up to assist me. She said that we because they're sold out of propane tanks right now. COULD SOMEONE HAVE COME OUT TO LET ME KNOW?! I asked what do I do now. She pointed me to the customer service line with about 15 people in it in order for me to get a refund. I told her the $23.00 was not really worth my time to stand in that line and I should probably just cut my loses at that point. Another employee came by and I explained the situation. I asked if I could simply keep the receipt and show it another day when they get more propane tanks in. No one could tell me if that would be okay. Finally, a third employee wrote on the receipt that the receipt was valid for another day. I asked when more propane tanks would be coming in, but no one knew.
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November 2022 by Michael L.
Compared to the home depots in the inland empire and Los Angeles the store is a gem. The employees are friendly and helpful. Sometimes it's hard to find somebody to help you but when they do they help you carefully. The tools in the tool department are pretty jacked up at old but I imagine they do get a lot of use. I wish they were cleaner---they're usually dirty. They need to start charging people a cleaning charge. The layout of the store is different than most home depots and the aisles are clogged. But it must be well managed because people are very nice to the customers.
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November 2022 by Regina W.
Got carpet installed called before the warranty went out they refused to restitch the carpet they refused, only want to give out partial refund that does not amount to no where of what I paid....they wouldn't get one star if I was an option
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October 2022 by Patty G.
This review is for the wonderful customer service we received from James. Without asking he came over to us and offered his help while we were struggling to load some pavers to our truck. Great customer service James! We appreciate it!
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October 2022 by Charles C.
I still don't know why I keep going back to HD. I went for 2 things the other day and spent over 30 minutes searching for what I needed. Half if that time was trying to find someone to help me. When I finally did find someone to help me he directed me to the wrong aisle. Even after locating what I was looking for I wasn't happy with the price. I hate to make Bezos richer by using Amazon, but right there in Home Depot I went online to Amazon and in less than 3 minutes I found both items I was looking for, and cheaper too. I ordered them right then for next day delivery. I should have just stayed home and not wasted my time at Home Depot.
