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February 2024 by Mark Gonzalez
Went in today to change an account from my name to my kid’s name. It’s noon and we can’t get it done today at all they tell us. Also, they can’t do it tomorrow Saturday, but they are open. This is just ridiculous!!Female I asked first in the area where they open the accounts, change accounts, etc. completely unfriendly. Looked at us like we were bothering her. She had no customer with her, but didn’t help us. There was also another one in this department (female), who wasn’t helping anyone either. It would have taken maybe 15 minutes to do what we needed and they didn’t do it. I’m very frustrated!! Very poor customer service.May just take our money elsewhere.Our money and we can’t do what we need to at a time that’s works for us at all.Tuesday I will go in and withdraw. A different bank will get our money
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November 2023 by Tammy Appelbaum
Worst customer service ever at this branch! Over an hour wait to get a simple signature notarized. And I’m a customer with thousands in this terrible bank. They routinely treats us poorly. Staff up for goodness sake! This Citibank is way better!
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November 2023 by Dean R.
Been a customer for years; Branch Manager is the best around; staff are courteous, accommodating and efficient always which reflects the management of this Chase location!
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October 2023 by Ron S.
Horrible bank...no help at all...very poor customer service..go to any bank just not Chase!!! You have been warned!
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September 2023 by Eric Yoshimura Realtor (Remax Ca Dre 02130714)
Some of the photos people posted are photos of the architecturally significant building on Ramon and Palm canyon. Probably some tourists that don’t know the area. This is not the Cody building
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September 2023 by Eric Yoshimura
Some of the photos people posted are photos of the architecturally significant building on Ramon and Palm canyon. Probably some tourists that don’t know the area. This is not the Cody building
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August 2023 by Ana Jes G
Teller Nicole should acknowledge customers when they say Thank You. I thanked her twice and completely ignored me. No eye contact from the moment I approached her. Can't go to the bank without getting a teller's attitude these days.
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July 2023 by Sergei W.
The worst ATM machines ever... I don't know what the problem is, maybe the ATMs are overheating, but these are the slowest and most buggy ATMs I have seen in my entire life ...
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May 2023 by S And J T.
Drove here from Morongo Valley to open a new Savings account since the Yucca Valley branch closed. Several desks staffed by "shirts" with no customers but after eye contact no attempt was made to acknowledge or help us. Got in Teller line & was told, "My banker is booked. I can make you an appointment". I've never been to a bank where I had to make an appointment to give them my $xx,000. I can only imagine the customer service AFTER they have my money. No thanks.
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November 2022 by Daniela Cavero
Best branch ever. I always get help, the employees are very polite and very helpful. This beach is always clean and I’m always welcome by a branch member. I’ve been with Chase for over 7 years and I will never change this bank, I’m very happy to do business with them.
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September 2022 by Tetta Zwo
I would not encourage anyone to do business with them.
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August 2022 by Gop K.
Cynthia is professional and very helpful. Process was smooth and easy. Thank you so much
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May 2022 by Val Joseph
I've been banking here for a few years. Through life's misfortunes, I had to try to do business through POA. It was pretty difficult but I understand why. I was finally able to come in after several months but I had already lost faith in this bank. I was lucky to have met Jenni at this branch. In no time at all, what couldn't be resolved was taken care of in a kind and helpful manner.I would definitely recommend this branch and Jenni if you're opening a new account. It has minimal foot traffic and very friendly staff.Five stars here
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May 2022 by Brent Jensen
Worst branch ever. Twice came to open a checking account. Can't get anyone to do it.
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April 2022 by Dennis B.
Extremely helpful courteous people who work here. Thank you for genuine not canned guest service