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December 2023 by Bernice Oberholzer
My new prescription glasses broke when I sat on them whilst playing golf. I rushed to the first eyeglasses store, which happened to be America's Best in Palm Springs. It was Black Friday 2023 and the staff were extremely friendly. They fixed my frame perfectly and told me I did not have to pay for it. They went to a lot of trouble to get the arms of the frames perfectly parallel and straightened out. I highly recommend them.
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November 2023 by Bobbie Halminiak
Even though I was from out of town and did not make my original purchase, Nicole was super kind and fixed my glasses for me for no charge. Very grateful for the outstanding customer service. Thank you Nicole
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November 2023 by Danny Telles
All the ladies were Great! From the greeting we got from Trudie, 5 Stars and 5 Attaboys. To the eye glasses my wife and I ordered. Nicole was very helpful and helped me make the right choice. 5 Stars and 5Attaboys! Val was Super with my wife's order as well. 5 Stars and and 5 Attaboys. All of these ladies were very well trained in Customer Service skills. All 4 ladies are great ?. Trudie, Nicole, Val and Valeria. It's team work like these ladies share that truly makes America's Best,America's Best. Thank you ladies.
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November 2023 by Mark Scheirer
The staff is very friendly and helpful. I am really particular about the fit of my glasses and they have been very helpful. I ended up deciding that the 1st pair I originally bought was not right for me. They helped me to fit a new pair and even let me use the old pair while I waited for my 2nd pair. I really appreciate them and their friendly service! Free adjustments are exactly what someone like myself needs.
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November 2023 by Bostongrl9
Today I had my first exam at America’s Best and here is why I am very happy to give the 5 star rating. From the first moment of being welcomed upon arrival, I was greeted with a smile and a very warm welcome from technician covering the desk.She was currently helping another customer who she sat down at the table where they give you advice on glasses. And then said to me, here is the one sheet that you need to fill out and I’ll gladly get you in for your first pre-test.Well, she didn’t really stop there. She told me her name was Lisa, and that got onto the fact that I shared the same name as her 83-year-old aunt. This was entertaining and very friendly when I got back I only waited less than maybe two minutes, before she was ready to give me my pre-test. That exam went very smoothly as it definitely is not my first time, but it was my first time at this clinic. I will say before we go any further that I will return as their hours are open until 7 PM nightly and they do care for us that happen to work all day during the week.Dr. Elliot is also a great gentleman and has a great sense of humor. He reassured me that my eyes were in great health and I instantly felt that I am also in good hands it’s not like you’re going to the dentist and anticipating a horrible experience being drilled upon, but going to an eye exam let’s face it it’s not something that we look forward to either. This location in Palm Springs has some of the best people working there that make it what it is Nicole checked me out at the end of the session which only took maybe 40 minutes I let her know that I was referred by a great person at the DMV recently. She got a pretty good smile out of that. All I know there were smiles everywhere.I will be returning to America’s best for years to come as I’m sure my eyes aren’t getting any younger. Thank you Lisa, Nicole and Dr. Elliot for making my experience a good one.
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October 2023 by melissa martin
The first person I dealt with was Lisa and she was the sweetest and explained every machine and step in detail before doing the tests. The male doctor, I dont recall his name, used to have his own practice and could retire but choses to work, was pleasant and very personable. Since I paid out of pocket for a diabetic exam as well, the price was amazingly low. They didn't pressure me to purchase my glasses through them. They gave me my script, no questions asked. I will definitely go to this store again when needed.
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September 2023 by Joe Lopez
America's Best contact lenses and eyeglasses Nicole was the young lady that help me with my glasses and the doctor was very nice and everything was very quick and I get my glasses this week the whole staff there at America's Best , at 5200 East Ramon Rd America's best is located in the home Depot parking lot by Dickey's barbecue the staff there is excellent and very nice may God bless them all as well as the doctor
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September 2023 by TK N.
I was traveling to Palms Springs from out of town, and unfortunately tore my left contact lenses. I found "Americas best contacts & eyeglasses," on yelp and called to explain my situation. Rae, who worked at the front desk was the most kind and friendly person. He truly wanted to help me and had so much compassion for my situation. My eye sight is pretty bad, I explained to Rae that I have a valid RX and I am positive no one will have my exact RX or brand in stock as it requires custom lenses. He asked me to come in where I could talk with an opt technician. When I arrived, I was immediately greet by the wonderful Rae and Angie.They introduced me to Val, where I explained to the tech that I have an RX but it's custom lenses, being that my power is very high, I was hoping she could provide me with something similar or close just to get me through my trip as I was desperate. I KNOW they would not have my brand. Rae, already explained over the phone to me. My eyes are so bad, I couldn't drive, and could not see at night. Val looked at my RX, and told me she couldn't help me. They don't carry my brand. Again, I explained to her, I know they wouldn't carry what I needed, but I am willing to pay for anything just to get something close. She said I would need to get my Dr to write a new RX, I said I'll do it. Then she said no, they wouldn't be able to help because they don't have my brand. Please note, optometrist usually offer trial lenses, as I was willing to pay and get a new RX of whatever they had. Usually at home, if I run into this issue, my Dr would give me other brands to get me through until my custom lenses are available. Even if it's not my exact fitting. I've been wearing contact lenses for over 15 years, I know how this works. I know I'm not the only patient who has experienced this. If someone really wanted to help. They would.Granted, I know Val doesn't owe me anything and I am aware it's my fault for not having an extra pair of lenses. I am human, and I made a mistake. But I was out of town and called "America's best" because what could be better than the best right?It's the lack of sympathy for me. Every time, she would suggest what I needed to do to get another contact, I would offer to do it and she would find another way to say no. She didn't want to help when I first walked in and it was obvious. The only reason, I am giving this place a 2 star is for Rae and Angie from the front desk. They were so patient, understanding and caring. They truly wanted to help and though things didn't work out. Rae and Angie, thank you! You guys are the true definition of amazing customer service. By the way, i went down the street to another location and guess what? They gave me something similar in another brand, without hesitation! Literally wouldn't even take my money or question my Dr. They took a look at my RX and gave me trial lenses! There are good ppl out there. It wouldn't hurt just to do a good deed, Val. I notice you have received multiple negative reviews on yelp. Maybe it's time the company reevaluates who is representing them.
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September 2023 by Theo Nowicki
The staff here are friendly, kind, and engaging. Really help you out in looking for a good style of frames on you. Dr. Elliot's bedside manner is second to none. He listens and gave me more details in my few short minutes with him than most other optometrists who have helped me in the past. He made me realize why I actually do need glasses. He's honest, straightforward, and to the point. A great place to go to if you're in the need for glasses or contacts at a more affordable price.
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September 2023 by Katelyn Wood
Lisa was amazing! She did my pre-test , she made the experience very fun and we had good laughs during the process.Dr.Elliott was awesome as wellTrudie was front desk and she was so helpful and sweetThis location is amazing
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August 2023 by Nicole Benoit
I asked specifically if they took my insurance. They said yes. But turns out they are out of network and I had to pay cash up front and then submit a claim for partial reimbursement. Also when trying to order glasses the two employees in the store were continuously on the phone and kept saying they’d ‘be right with me’. I was the only customer in the store. Neither of them came to help so after at least 30 minutes I left and came back another day. When I came back I heard another man there with my insurance complaining that he had also been told they took his insurance and had the same issues as me with paying up front and being told to submit a claim
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July 2023 by Denise B.
Very nice and clean store. A lot of glasses selections and the staff is very friendly and professional. Came for the advertised deal and bought two prescriptions reading glasses for $69 each. I still had to pay for the lenses and I added blue screen protection, so the total came to $134. Not bad, since I paid for one reading glasses at Walmart for $126 last year. It took 9 businesses days to get out of the 7-10 business days they quoted me. Better than the 4 week wait for the Walmart pair. Most likely come back again.
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July 2023 by Marcy Velasquez
I was seen 6/10 for a prescription for lenses and contacts. I was given rx for lenses and there was no PD on the rx so it makes it difficult if you want to order online. As for the contacts I was told I would need to do a trial pair and I would get a call 3-5 days after my appointment. Never got a call so I reached out and then was told it takes 7-10 days. As of today still have not been called for a trial pair.
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June 2023 by Dennis Allen Riemer
I had a wonderful experience here. Everyone was very welcoming and friendly. Dr. Elliott was very informative and made me feel very comfortable. Nicole processed my glasses order and was super friendly and went the extra mile to make sure I got the best lenses possible. I highly recommend America's Best.
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June 2023 by Madison Eves
Amazing experience! So patient and kind! Willing to work with us and work out the best possible financial option. Will continue to come back. Strongly recommend getting Nicole, she was so great!
