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April 2024 by George D.
I am very pleased with the service, selection and value at The Patio Place. Within the last 2 years I have purchased a table with six chairs, a fire pit with two swivel chairs and an umbrella for my yard. They are of good quality at prices which are more reasonable than at other stores I visited in the area. I appreciated that I could pick a material, finish, and fabric color of the furniture which I found was worth the extra I might have paid at a big box store located near The Patio Place. My salesperson, Socorro Villarreal was very helpful and easy to work with. I did have a manufacturing problem on the first table I purchased but manager Jody Burdette worked with me on a replacement table at terms that were agreeable to me. I am a very satisfied customer.
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March 2022 by Tom Friend
Wide Selection of Patio Equipment. Friendly, Helpful Staff.
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November 2021 by Clau Reyes
Nice furniture!! way too pricey for my budget
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November 2021 by Sarah R.
We had been casually looking for furniture for our patio for months and stumbled upon The Patio Place. Not only did they have a wide variety of good quality furniture, but their customer service was fantastic. We worked with Jody who was knowledgeable, helpful and professional. Should we ever need more outdoor furniture we will be back! Thank you Jody!!
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August 2021 by Christina Hansen
Large selection of high quality and stylish patio furnishings. Staff are helpful in planning the look you want.
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May 2021 by Trisha McNeill
love it
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February 2021 by Melissa McAllister
They have beautiful patio furniture. Everything looks to be of high quality. I brought some catalogs home with me. I will update with photos of what I end up purchasing. Liz was a pleasure to deal with and very thorough.
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August 2020 by Alvaro Medina
Friendly staff and beautiful furniture. A bit pricey though.
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January 2020 by Nick Foschetti
Thanks for the fast service.
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October 2019 by Melissa M.
I love the selection of patio furniture. I had a difficult time deciding on what to purchase because of all the options. I am satisfied with the Ebel swivel recliners and the luxurious fire pit I ended up purchasing. Leaning back to watch the amazing starry nights is dreamy in these recliners. Thank you to Liz and Jody for your assistance with narrowing down my choices. Nice employees and quality products brings me back to this store on my Costco runs. I don't understand why anyone would leave a bad review for this company. Maybe they were having a bad day in the desert heat. I've never come across any rude or pushy employees and the openness of the showroom is very comfortable.
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June 2019 by Michael Sotak
Friendly, helpful people.
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May 2019 by mark shea
Way overpriced
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January 2019 by Leland Berliner
Love this place!
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December 2018 by mark wilson
Nice place
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November 2018 by Todd W.
I assume that Candace C. is the owner of The Patio Place. In reading her response to a negative review I was not surprised that she came across as defensive. Also, rather than take any responsibility for dropping the ball so to speak she blatantly places all of the blame on the individual writing the review. I recently had an equally negative experience with The Patio Place similar to that of other reviewers. I'm not going to bore everyone with the chain of events leading up to my decision to post this review. Suffice it to say that I too was extremely disappointed in the lack of customer service; most importantly the attitude of the employees and their inability to communicate with customers. When I questioned these employees as to why they were not responding to my texts or voice mail messages I was told that since there had not been any changes after our initial communication they saw no need to provide me with an update. Imagine that, no "need" to reach out to me. I'm the customer who paid $6,000 for a patio set with a defective table. I'm retired now after spending my entire career working for corporations. Maybe I am old fashioned but I wouldn't have dreamed of ignoring one of my customers when they had a problem and came to me inquiring as to a current status. As it stands right now I have disputed the charge for the table with my bank and they are conducting an investigation. I informed The Patio Place that I would have no further contact with them and they needed to deal directly with my bank. It remains to be seen how all of this will play out. Regardless of the outcome I can only hope this review will serve to help others when giving consideration to a purchase at The Patio Place. Thank Since my initial review I felt it was incumbent upon me to advise that the defective issue with the patio table is now occurring with the chaise lounge chairs. Obviously all of this is due to a manufacturing defect or an inherent design flaw. Either way the entire set is now of no use to me. I'm not looking for The Patio Place to offer me a refund on the set as this contradicts their company philosophy. I'm now disputing the charge for the whole set with my bank. It's unfortunate that The Patio Place won't stand behind the merchandise they sell, but rather defer to the manufacturers warranty with the expectation the customer deal directly with said manufacturer. Once my bank concludes their investigation and renders a decision I will provide a final update. Update to seller's response to my review. Jody, I have no interest in providing any semblance of a response to your long winded diatribe. I stand behind my review and all facts as I have presented them. I'll leave it up to the reader to take everything in its entirety and come to a logical conclusion. This includes reviews from others as well (both positive and negative). I'm certain anyone with half a brain can see beyond your futile attempt to portray the Patio Place in the most favorable light possible. The facts speak otherwise. I have to assume all of the negative publicity surrounding the business is taking a toll; the second location which housed a 5,000 square foot showroom has recently been shut down leaving only one location open. You can screw some of the people some of the time but not all of the people all of the time. Best of luck in remaining open as a viable business; particularly in light of the tremendous competition here in the Coachella Valley.
