-
March 2024 by Wayne A.
Spotty reception was irritating, but try calling their 866 number. Not in US and I called multiple times, was told different solutions, none worked. I could never "unlock" my phone and was told by a retail store, "sir your phone can never be unlocked." OK. I moved back to Verizon where customer service is far superior.
-
February 2024 by Bob Hunt
Really helpful people!
-
February 2024 by LL J.
t-mobile is fine/ good. BUT their employees are great! I don't usually review these types of services - but I appreciate when a customer service agent is kind and patient! Josh B was very attentive and used extreme patience as we decided which program we wanted. I appreciate the great customer service. thank you T-mobile
-
January 2024 by tatum matson
I was having trouble updating my phone so I took it into the Tmobile store off Monterey. Kurt took out my SIM card on my iphone 13 and ive been having recurrent issues with my phone since. The first issue popped up as soon as I left the store as though I thought the problem was solved. My phone was getting pop ups I didnt understand so I went back in and kurt looked at my phone and said "oh... you should back up your phone just in case". He took my phone to work on it AGAIN and the pop ups stopped. Few days later I loose service and spent hours on the phone with tmobile tech support trying to download my eSIM due to Kurt taking out my SIM card. I got my service back for about 12 hours and as of right now, I have no service. I took my phone into another Location at the westfield mall and Tony was able to give me another SIM card but my phone isnt able to read it. Tony said take it to the apple store for diagnostic testing which im currently in line for. Its day 4 now without any service. I called the store off Monterey and the manager Omar told me that it seems like its been a recurring issue with my phone and that he cant help me over the phone. Why would I want to go back to the store thta caused this issue! Im paying for service that I havent been able to use. Dont fix it if its not broken!! Ive had this issue since Kurt took out my SIM card for no reason, no one asked him to. Its been days dealing with this issue and clearly Omar and Kurt at the Monterey store in Palm Desert dont understand how important service is now a days. Very disappointed.
-
January 2024 by Danelle
T-mobile has always helped me out with any problem I had with my cell. They are young, knowledgeable professionals! Thanks you guys!
-
January 2024 by Vic Solo Gil
I was very pleased with the help of Ky....., (Kyera?) with re-activating my iPhone 15, and my watch, even in buying a replacement charger for it. She even tried doing a specific request of mine to get rid of a 203 area code, but doing so would terminate the protection plan after the swapping of phone numbers I needed to keep. I wanted to buy her dinner for such help, over and beyond the call of duty, but she politely declined. She helped me with my complicated situation very willingly. Best customer service!
-
January 2024 by David D.
I switched to this carrier because my ATT was not reaching out in enough areas. I was really pleased at first, but now I found when I am at the hospital, I have no reception The staff are all very well trained and helpful. They are always eager to answer my questions and always have the answers. I like this place
-
October 2023 by Janay H.
Freddie was extremely helpful and answered all of my questions. I always get great service at this location.
-
June 2023 by J. B.
I am disappointed they charged me a $35 dollar activation fee when customer services said they would waive it. Also I did not get ANY SERVICE in my home and so I went in to cancel, the guy there said just do not pay your bill and you will be fine. I called customer service and they said no that was not true I would have been billed for entire month and late fees too and it would have been a bad mark on my credit. Very disappointed with this place. Could not get an honest answer from them.
-
May 2023 by Rito Mercado
Went in for a simple screen protector replacement. Couldn't deliver due to there slow tablet system. Was givin false information on warranty for my galaxy fold 4. Clearly more training needed at location.
-
March 2023 by Becky Chase
New phone needed info transferred. At first it looked promising. Then he told me he couldn't transfer text. It was done last time by horrible rep at the palm springs store. He said don't know how she did it. Now only half my pics on new phone. While what he did get done he sat and played on his phone at the table with me. Nice customer service Freddie and Kristy. NOT!!
-
March 2023 by anthony miller
Remember you get what you pay for. They’ve screwed up my prepaid phone cards which I have in security cameras and they’ve done it twice. Beware remember you get what you pay for some people just don’t have the smarts to do it right. Good luck.
-
March 2023 by silvia falcon
I was having problems with phone and Freddy took care of it , best service. Thank you
-
November 2022 by La' Cherriea Nolen
I came in yesterday with my mom after having a bad experience with the T-Mobile on El Paseo. I got help by Leo the manager, Kurt, Wendy, and Gilbert. The customer service was top tier, I was welcomed in like I was one of they’re own. I recommend this place to anyone looking for fast, easy, understanding, friendly service. Not only did I walk out with what I was looking for but much more with great deals and with no hassle so thank T-Mobile team for inviting us in?.
-
November 2022 by jose arellano
Everyone was busy with them phone and no ask for nothing I'm looking g for a new phone and I want get a new
