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December 2023 by Steven G.
2 years ago, we took advantage of a reduced price for membership. The first time we used our new membership, at checkout, we were asked to go to the membership desk b/c our membership had magically expired! The associates at the desk said that they had fixed the problem, so we shopped that day. The next time that we returned to Sam's, the same thing happened, and we had to wait in a slow line to have them fix our membership again so that we could shop, and they didn't have plastic blanks for membership cards. Who wants to stand in a slow line verifying a membership twice? We came back a third time, and the same thing happened, so we stopped going to Sam's and opted to go across the street to Costco. Today, I received Sam's advertising pamphlet in the mail, so at least in the marketing department we are still registered. I threw it in the trash.
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December 2023 by Bong B.
Their auto department has always been helpful and friendly. When I called Costco, they said they had my battery. Went to Costco. Then they said they didn't. Went to Sam's they had it right away! Also got s screaming deal on my tires there. Put it on my nee Sam's club credit card and got another $60 in credit for my purchase. These guys are legit! And the wait is never as long as the dealer. Now if the would just do oil changes!
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November 2023 by Jacob D.
I am not a big fan of shopping for necessities while on vacation or a weekend getaway but forgot a couple of things and decided to shop here during Black Friday and boy, was I surprised that it was not a nightmare! Easy parking & plenty of it. Store was laid out nicely and very clean. Was nice to take my time and look around without the hustle and bustle of holiday crowds (just normal shoppers). Found most of what I was looking for and was able to get in and out with ease. Employees were very friendly, efficient, and helpful as well. Also stopped for gas on our way out and it was not a nightmare either. Well laid out, no long lines nor gobs of impatient people.
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October 2023 by Karen W.
If you are a member this club is a nice one. Gas station at this location. ....., Prices are reasonable. Fun new store so nice & clean
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October 2023 by Emidio A.
Don't bother with calling and speaking to management they won't call you back. Can a reginal manger please respond to this please thank you ....
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September 2023 by Joni C.
Been shopping here for years. I also have a Costco card but shop Sam's more frequently for ease of shopping. All your basic needs are here and more. Prices are great. Never had any problems with any purchases or staff. Scan n Go is the way to go, which Costco does not have. Plus Sam's rotisserie chicken is so much better. You can also use your cash rewards anytime, unlike the Costco rewards check that you can only get once a year.
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August 2023 by Daniel R.
I made a purchase of 29.00 on a credit card. Later that day I had a 92.00 charge to my credit card from Sam's club. I called Sam's club and got a rep. who barely spoke English. Since you need a membership card to make a purchase. I thought it would be easy to figure you who made the purchase with my card. The rep could not understand what I was trying not o explain and put me on hold for 15 minutes. I hung up. HORRIBLE CUSTOMER SERVICE. From now on will only shop at COSTCO!
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August 2023 by John Wilson
Great prices great selection little better save money shop at Sam’s
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August 2023 by Gregory D.
Don't ever use scan and go to place a cafe order. It slows the order down and the service is beyond horrible
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July 2023 by Arellano A.
On 7/14/2023 I brought in my Members Mark Shredder, due to it pulsing and not shredding correctly. I'm bringing you a concerning notice about a bad customer service I received.The associate didn't want to Honor your brand . As she stated I won't replace or repair it go through the manufacture! Really! I decided to call the store and speak to the manager but was put on hold for 20 minutes. I will take my business somewhere else with better customer service.
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July 2023 by Emberli M.
Sam's cafe sucks they take forever and also highly unorganized. Also little to no staff the most I've seen working is 3 employees.
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June 2023 by Mireya I.
Angel the car boy thank you .Sam's Club you have amazing workers this boy help me to load everything in my car. I'm so grateful. Thank you, Angel.
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January 2023 by Joyce S.
I'm not a big shopper but San's club products and prices helps my budget from lowest price per gal gas... to various cleaning products, TP, toothpaste, fresh fruits and vegetables, fresh chicken, etc. I have found good prices on leggings, and other clothing necessities! Not a big shopper but Sam's Club and Walmart save help my budget as a retired person on a fixed income.
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October 2022 by Judy Juricek
Tasha provided exceptional customer service today in assisting us with our first scan and go experience. All while many, many people were in line. We are absolutely impressed with Sams Palm Desert.
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October 2022 by K M.
This store should be closed.We have gotten so much rotting produce and outdated produce.NOW my husband went yesterday and got snack crackers and they have been outdated for weeks.