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November 2024 by Shanna Schopmeyer
The beginning was rough with them as they would often not include anything, said my nurse couldn’t request supplies, and delivering meds at the last minute. In the last few months (July ‘24), things have significantly improved. They are finally sending the correct supplies and medication early enough to correct IF there are concerns.
The staff on the phone have always been amazing and responsive. I have always appreciated how the care and concern of the staff I’ve interacted with and have been really pleased with recent procedural changes.
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November 2024 by Scott Fleischman
You guys have provided exemplary service to me for years and I really appreciate it. I have interacted with many staff members in different departments with great satisfaction. Keep up the good work.
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November 2024 by Dorothy Pohlman
They have provided the treatment needed for my CIDP. Highly recommended
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September 2024 by Patrick Ricci
Rivers edge Pharmacy and their staff been very professional and kind to me meeting my needs.
Your service has been outstanding getting my products I need them.
I would recommend Rivers edge Pharmacy and their staff to anyone.
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September 2024 by Maricela Baez
We have had nothing but great experience with River’s Edge Pharmacy. Especially, Stephany has been amazing helping my father out. This has eased his stress with everything going on. Thank you again.
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September 2024 by Catherine Losee
Always professional caring staff. If you have any questions or issues they are so willing and very helpful to do everything they can to help resolve the issue.I have to use other big change pharmacys in the Inland empire and they are courteous but nothing like the service from Rivers Edge Pharmacy in Palm Desert
I'm grateful 🙏!
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September 2024 by noel ricafort
River's Edge Pharmacy have been taking care of my infusion medicine for five years.
Mike there team leader & the loving staff from Palm Desert & Irvine sees it that the medicine which is pack with ice & other supplies needed for my infusion is delivered on time.
I will forever be Grateful to Team River's Edge Pharmacy. I wish the Team & there Families best of Health & Blessings.🙏
I Love you Team River's Edge Pharmacy ♥️
Noel Ricafort
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August 2024 by Caroline Kelly
I truly Love River’s Edge Pharmacy. My meds were delivered in a timely manner and everything was there, sealed and still cold. What I love most is their communication. Anytime I have a question a representative is available to answer and they pull up my information for clarification. However, It doesn’t stop there. This Pharmacy reaches out and ask about your meds and how your doing. Thank you River’s Edge for your Kindness and dedication to your Customers.
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August 2024 by Donna Green
Having an unexpected illness in and of itself can be overwhelming and then needing monthly home infusions is extremely overwhelming but having a doctor who knew what he was doing by setting me up with Rivers Edge Pharmacy was truly a blessing. He put the order in and I could not believe how quickly they called me to get it all started. I had no idea of the process or how the insurance would work but in that first phone call it was all explained to me in such a kind and caring way and definitely put me at ease. I did not think it would be possible for me to have the infusions with the cost but they worked with my insurance and submitted an application to a foundation that helped me with the co-pays to help pay for the medications. I am still in awe as to how caring and efficient they are and it comes through the phone in their voice that they truly want to help you and care about you. That is really not felt in many places anymore sad to say. I receive a call or message monthly from Arianne for my delivery schedule for my infusion supplies and they always come on the day we schedule. Then my home infusion nurse is set up for my next infusion and I didn’t know how that worked or what to expect but the company they use and my nurse is also great. Arianne has been a true blessing and to have someone who is ALWAYS so kind, helpful and efficient ALL the time is so appreciated and I know this has to be a great place to work as it takes a great team also working together to get all these processes done so efficiently for their patients. I cannot recommend Rivers Edge Pharmacy highly enough and hope I never lose them. You are all the best and very appreciated!!!!!
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July 2024 by Ken Hobbs
RE Pharmacy, its pharmacist and support staff our extraordinary professionals.
But for their interactive support, professional guidance and dosages of meds, I doubt that I would be enjoying life today.
Highly recommend!!!
👍🏽👌🏽👍🏽
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July 2024 by Aida Garcia
Medicine always arrives on time. I am grateful for this service and the attention they give me.
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July 2024 by Sherry Ford
I’ve been truly pleased with the service and the experience with the staff.
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August 2023 by Ramy Hanna
People in RE pharmacy are patient centric and never seize to offer any type of support and reassurance to the patients! Patient satisfaction is a priority!
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August 2023 by Genevieve Benjamin
Great team
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August 2023 by mike d.
If I could give 0 stars I would. The billing department is horrible. The coded a claim wrong and insurance denied it. We had to contact the insurance company to find out why it was denied. We then forwarded the info and asked rivers edge to resubmit the claim with the correct code. This has been nearly a year and they have not resubmitted the claim. Instead they keep sending us past due statements and phone calls along with threats of collections. I definitely would not recommend them.
