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February 2024 by Sharon Fineman
Do not stay hereHousekeeping staff get confused and will clean a room before you check out. Good food was thrown out and meds were given to front2 bedroom. Units are up stairs.We can't stay here againWe did get the meds
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February 2024 by G A U
I made a reservation to stay overnight at the Palm Desert Residence Inn after attending a Super Bowl party. I called Emily at the reservation desk to check in early and she was very kind and accommodating. Emily stated the room would be ready as soon as I arrived. Upon arrival I met Nell at the reception counter as Emily had went to lunch. The hotel was booked for the weekend. Well was very pleasant, professional and kind. Great customer service. I was given the keys to the room and unlike other Marriott hotels I have stayed in this one, or at least the room I was in was not updated or renovated. The door to the room was in need of repair and the room was visibly well used and not renovated. We did take advantage of the early breakfast the next morning which was a nice amenity. The location is prime and near the frwy, 111 and other popular sites and thoroughfares.Recommended.
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January 2024 by Rosemary Simpson
Very clean safe place. Breakfast was good. Better than most places. Staff friendly.
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January 2024 by Aaronn Castro
Doors don't lock well, but rooms are
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January 2024 by Kendrick Cloward
Such a great location, love the breakfast buffet here, nice work out gym... the rooms are wonderful... second time staying here love the suites here...Rooms: Very spacious, and comfyFood & drinks: Love the breakfast buffet one of my favorite
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December 2023 by William Conger
The only bad thing is the power went out at 10pm and did not come back on till 6am. It was not there fault but would have been nice when checking out to hear something.
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December 2023 by Dennis Foley
Only thing I didn't care for was the showerhead. Other than that, nice roomy room. Slept great on the bod.
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December 2023 by Eliseo Murillo
Clean and relaxing.
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November 2023 by Santos Barajas
It's a very nice place very
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November 2023 by David Ramirez
Very relaxing place, clean, and the hotel staff were very nice and attentive to our needs.Rooms: The room was very clean and well arranged. The balcony view of the desert, golf course, and mountains was tremendous. I would definitely come back for another stay.
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November 2023 by Diana Ramirez
Very beautiful scenery and we loved our stay at the Residence Inn.
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October 2023 by Danielle Ross
This was by far the dirtiest hotel room I've ever stayed in. After several hours on the road I didn't have the energy to call and switch rooms. It was difficult to get wash cloths brought to our room maybe because they were out but either way, wasn't happy. The continental breakfast was convenient and the staff I encountered was very friendly and helpful. However, I likely won't return.Rooms: The rooms need a top to bottom sanitizing. Post COVID no one wants to enter a room with stains on all the furniture, the floors, and in the tub.
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October 2023 by Chuck Tipton
Right off Cook and I 10, perfect for Acrisure Arena shows. Rooms are pretty standard. Clean, but someone smoked in my room, it had that stale smoke smell. Super friendly service, includes breakfast.Walkability: Applebee's nextdoor. Not much else.
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October 2023 by manuel aguayo
Good location, staff was friendly and professional. The rooms can use a update. Blackout curtains had big holes and the baseboard were loose in some areas.
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October 2023 by Jess G
Dirty and offensive.We reserved a 2 bedroom suite for a family reunion and received a room that was not clean. When we entered the suite, we noticed there were no blankets or towels; upon further inspection, discovered dirty dishes stashed in the oven and an offensive mess in the bathroom. Heather at the front desk was empathetic and assigned us another room which was better as it had turned beds and bathrooms. However the cushions on sofa bed in the living area were soiled and disgusting. The staff was kind and empathetic, I feel bad for them, but I can't get over how appalling the experience was. As a long time Marriott customer, it's not what I expect from the brand.
