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May 2023 by Sarah K.
Terrible store. 5 people in line, only one cashier (who was wearing sunglasses), no one available on the floor to help any customers, one employee rushing out unwilling to help anyone, when I get to the front of the line another employee drifts out blowing their nails. Just close this store.
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April 2023 by Brett Sv (AT-brettsvegan)
Read my detailed review of Petco.Short version: DON'T TAKE YOUR ANIMALS/THERE.
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April 2023 by Brett S
Read my detailed review of Petco.Short version: DON'T TAKE YOUR ANIMALS/THERE.
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March 2023 by SinMiedo C.
Didn't feel welcomed. Asked for help and they told me they would help as soon as they finished with a client. There was 2 employee talking to her. One of them can easily helped me. Then go to register and employee is on the phone. Me and other 2 people waiting.... Decided to leave my stuff and go to PetSmart.
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November 2022 by Robert S.
We were visiting from out of town and this particular store seemed smaller and older. Very short staffed with 7 people waiting for one cashier although there were at least 4 other employees on the floor. After about 10 minutes, another cashier showed up. Of course I was the last person in line so the cashier was happy to get the crickets I needed.
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September 2022 by Courtney B.
On multiple occasions manager Tyler has been rude, and condescending. Today while making a return the associate had to involve Tyler the manager, before he enter the register his tone of voice was rude started speaking loudly to me from 10 ft away, and I explained to him what I needed and he rolled his eyes multiple times and asked how that was his problem. My request is as not unreasonable. Completely unprofessional on all aspects.
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May 2022 by J S.
Buyer beware! No returns after thirty days even if you have a receipt! I had COVID and was not able to return before the thirty day cut off! They don't careStore credit only! The return policy is not posted on the receipt you have to go to their web site! Really disappointed in petco!
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January 2022 by Marisa T.
The store here is significantly smaller than others but the staff goes above & beyond & is super helpful. Staff at Indio location really needs help in the customer service area. Nobody is helpful there! Thanks for your help over the phone today Bruce! You were more than helpful for physically walking to check on a product & setting it aside for me.
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May 2021 by Jay A.
I am a reasonably good customer of this Petco location. It s close to my house in Palm Desert, stocked well with many of the puppy items I require. Here is what is good about this Petco. 1. Molly. She goes above and beyond for every customer. Note to manager: Make sure she never leaves. 2. All staff overall here. This Petco has better staff than other Petco visited in the past. 3. Great parking, speedy service. Can order product online, pick it up at the front door 30 minutes later. And the reason they get 4 stars (not 5). 1. Annoying pricing policy. Online price is often significantly lower. While they will price match it is a hassle. Furthermore my internet never works in this store. So today they have these pin Nylabone puppy bones in the store for $5.99. Online price? $1.99. 2. To get best price one needs to order online and pickup in the store. Then god help you if you need to change the item for a different size. 3. Employee no. 339904 today was out of line. Why? I place an online order for store pickup today. Deal is you spend $50+, get 25% off of their best internet price. Very sweet deal. So I get to the store and employee no 339904 hands me the goods. I ask: Where is my Bitter Apple spray? His answer: We don't have that size. We have the larger size bottle. So I ask for the 25% off. He says: 15% off. Okay. So I get home. I learn that this product only comes in one size 16 oz., that this is the size I actually ordered. FACT IS I ORDERED AND PAID FOR THE 16 OZ BOTTLE WHICH THEY ACTUALLY HAD IN STOCK. HE HAD THE AUDACITY TO SELL ME THE ONE BOTTLE THEY HAD AT A HIGHER PRICE. FURTHERMORE IT SCREWED UP THE DISCOUNT ON THE BALANCE OF MY ORDER. The money does not bother me. It is the fact this dude can't pull the order properly off the shelf. 4. Should you return and/or exchange an item where award coupons are used ($5) your awards go away. All in all I love this store. Someone should address pricing and take the stress out of shopping here.
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March 2021 by Catherine S.
I like that this petco is never really crowded and they have a good selection of treats. I was in and out in less than 10 minutes. I had to get our dog some greenie pill pockets for his allergy medicine and they had a sale on some blue Buffalo teeth bones so I picked some of those up too. It can be confusing sometimes with the petco pals rewards price when that item is also on sale and when I asked the sales girl she didn't know which price was correct. Luckily it was in fact the cheaper price-one of those buy 2 get one half off sales.
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October 2020 by David D.
I love taking my dogs to Cheryl to be trimmed here. She always does such a great job I also buy all their food here. And they have a great inventory for dogs and other pets. An amazing collection of clothing for dogs too. A truly fun place to shop.
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June 2020 by David D.
I am very frustrated at Erica the clerk. I saw no one was at any of the checkout stands so I went to first stand and saw Erica three stands over filling something. I stood there for almost 5 minutes when a lady walked over to Erica and gave her something to ring up. Erica then brought the lady over to my checkout stand and told the lady to go in front of me. Erica had seen me standing there but ignored me until this lady went to her. I complained to Erica who then told me the other lady was ahead of me. Erica was wrong in ignoring me for five minutes when she should have rung up my order
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April 2020 by Nina S.
5 Stars!! My New Go to pet store for supplies I called ahead of time because I do dog grooming and my curved grooming shears just broke on me but an awesome guy named Bruce answered the phone and set the very last pair of curved shears aside for me So I went online really quick and did a curbside online order and drove right over 15 minutes later and they literally brought them right out to my car! All I had to do was call the store and let them know I had just placed an online curbside order and give them my name then show my ID at the car and they handed me my scissors Thank you so much Bruce!! And thank you Petco for making thinks so quick and easy, I TRULY APPRECIATE this!!
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March 2020 by Berenice Garcia
the staff is nice
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March 2020 by Tova K.
I just love this store, especially this location. The selection is thorough and the stock always seems full. Storm and Bruce are stellar employees. I can not say enough about them. Storm is delightful, helpful, knowledgeable and so sweet to my pup Sonny Lee. He helped us with harnesses and with a great attitude! Bruce is always so nice at the check-out, always gives love to my boy Sonny and always in a good mood. I have shopped 2 other Petco's in the desert with completely different vibes and not nearly the same customer service. Bravo Petco for making the shopping experience here so wonderful. We will always look forward to coming in!