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“Our customer representative was outstanding ! He was extremely knowledgeable, patient and helpful. We went to trade in 2 iPhones and upgrade to the 15 Pro. He took the time to explain everything, set up the new phones and upgraded our monthly family plan to a better 5G plan while reducing our monthly fees! I was very impressed with the customer care and noticed how attentive and helpful all of the other staff members were with their customers as well.”
“This store is amazing , the employees there are always there to help the people . Customers are just rude and don’t know how to be patience.
I don’t know why people go in there thinking it’s going to be cheap. You pay for what you get . You pay for awesome service and the experience. A lot of people on here don’t have common sense they want everything handed to them . The biggest scammers are the customers trying to bring down the employees. I would continue to go to this store and show my appreciation for these kind of workers. Your kindness and patience does not go unnoticed. That lady Ivette is the biggest scammer. I was in there that day and she was being rude for no reason . She does work for prime America biggest scam out there !”
“Called ahead to see if store was able to purchase my dads used iPhones, and was told to come in to the store. When we arrived we got a fair price, and was able to get cash as soon as we agreed on the sale. Very easy, good customer service, great store in the mall, good place to buy or sell and they also have most accessories.”
“I was having troubles with my phone while deployed. I had multiple hour long conversations with AT&T support and none of them could fix the issue. I couldn’t call or text my family or friends and Alvaro through the phone with my girlfriend fixed the problem in less then 10 minutes. Can’t say enough good things about him, He lifted a massive weight off my shoulders and he’s the reason I will keep being an AT&T customer for life. Thank your Alvaro your the best!”
“I had an amazing experience at this store Joseph was incredible with helping me transfer my information , Richard did amazing in helping me with the screen protector.”
“t-mobile is fine/ good. BUT their employees are great! I don't usually review these types of services - but I appreciate when a customer service agent is kind and patient! Josh B was very attentive and used extreme patience as we decided which program we wanted. I appreciate the great customer service. thank you T-mobile”
“Thank you Leo and Basilio for making our transition from Verizon friendly and professional -
most of all being patient with us as seniors. I know you went out of your way.
Gail Barboza”
“Great Place to buy anything for pc parts and other components that are hard to find at a target amd Walmart and i don't like buying my parts on Amazon because i heard it can get damaged or scam so go here if your looking into buying a replacement part or a pc building 100/10 will recommended”
“Bought 15 pro max here friendly staff. I forgot the name of the girl's seller. Thank you so much. She did everything in her power. I had a problem with the verizon operator: for some reason my account was unconfirmed and I could not get a phone in installments. Bought it in cash.Thanks to the staff, they are all friendly and welcoming.”
“If you’re lucky enough to get a nice sales person to assist you which I did, this is a decent experience, however there were loads of unhappy customers mainly because the wait time is absurd - especially when you witness staff literally standing and talking to one another when they could be moving the line along quicker. Spectrum should really automate the entire process and allow customers to just pick up from a kiosk as having humans at the counter doesn’t really seem to add to the experience.
The check-in process is also ridiculous. I’m all for technology but when you can look at a sales person at an empty counter and they still have to process your “appt” online is to me grossly inefficient.”
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“Thank you Akshay. Akshay treated me with respect and was so helpful with my problem and was so nice to me, and he helped me in every way he could. Thank you Akshay. Thank you Verizon.”