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April 2024 by Becky Orr
Kat was friendly, knowledgeable. And helpful. And they had what we wanted.
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April 2024 by Dennis Foster
Kat Carter was amazing, so knowledgeably on all beds, you should be proud of her, she said you give great training and are a great company to work for… she certainly knew her stuff, will feel good in ordering two beds in the near future, hope she gets credit for her hard work ??
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April 2024 by Resuscitate Fitness
Great service! Tristian was on it, helped my family with our mattress needs right away!
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April 2024 by brando mercado
Awesome place. Jeff was super helpful and knowledgeable!
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March 2024 by Ilene Cress
I needed sheets for the 3 mattresses we had purchased at this store a while back so I stopped by. Kat, the saleswoman was wonderful she showed us what was available and helped me order 5 sets of sheets as the store was having a fantastic sale. If you ever need a mattress or sleeping accessories shop here and ask for Kat.- Ilene
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March 2024 by James Cercone
Kate was great
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November 2023 by Rebekah Rosales
Kat was very friendly & knowledgeable. about the variety of products the store offers. I had a wonderful experience working with her.
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November 2023 by Anita Jacobi
Mattress firm employees are fantastic and helpful!However I have nothing good to say about their third party delivery service and their employees, absolutely the worst experience ever.After being 4 hours late we not only did not received an apology but the mattress was left against the wall and walked out leaving it for myself and my 85 year old mother to move it.The male employee was absolutely nasty.
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November 2023 by Deanna Ewing
Kat was terrific in helping me with my item. It took her several attempts to get the item ordered, set up for delivery and finally after 3 attempts the invoice and order was completed. She was very gracious and apologized for the delay and wasn’t sure why this created a longer than usual transition. Her calmness certainly was a positive approach to the entire process.
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November 2023 by Michael Thorpe
So glad I picked Mattress Firm Palm Desert for our new bed for our new house! I worked with Kat who was awesome. She found me the platform bed frame I was looking for before I even went into the store! We texted back and forth during my move. By the time I went into the store, all I had to do was choose my mattress from the options Kat showed me and then pay for both the mattress and platform bed. So easy. Kat is friendly, fun, efficient and professional!! She definitively knows her product! Liz the Manager is great too!
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October 2023 by Sian Thiessen
Tristan is the best if you’re in the market to buy a new bed, he’s very honest and a. “ straight shooter “, his follow up is excellent and you never feel like you’re buying a used car.Mattress Firm also has great policies and are very honorable, I’ve bought 3 beds here and so has my mom.
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September 2023 by Dotty Mark
It was a pleasure to work with Kat Carter today at the Rancho Mirage location. She knew her products well, was efficient and caring. It is not always possible to find a sales person with an energy, skill and desire to help a customer as she did. It's a rare find.
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September 2023 by Maree Doden
Needed a new mattress ASAP and checked out Mattress Firm’s Labor Day sale. Great prices!! Called the store to purchase a mattress and the staff person Janie was super helpful. Would go there again if I ever need another mattress.
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September 2023 by Nate J.
horrible service, very rude, Me and my cross country team were traveling to a meet in california. We decided to stop at the chipotle next door for lunch. After enjoying our meal me and my friend needed to use the restroom after being on the road for hours when we went to use the chipotle bathroom we discovered that it was out of order so we decided to go into the mattress firm next door and as soon as we walked into the door the lady at the counter told us to (very rudely) leave immediately and go to the chipotle next door and use there restroom before i could even explain the situation to her she interrupted me and yelled loudly at me and my friend "BYE NOW" we left the store and we're very upset at how rude and bothered she was. This shows a lot about this stores employees character by not letting two kids use the restroom i would understand if they wouldn't let us use the restroom because there were others in the store but nobody was in the store and it was just two employees talking at the counter overall our experience was horrible and we do not recommend this store.
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August 2023 by Stacey Shudak
Cat was extremely helpful during our decision making process. She was very knowledgeable about all of the products but didn’t put a lot of pressure on us.
