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October 2023 by Susie Jack
Although my parts are back ordered the shop was very informative & helpful thru the process of getting my car fixed! Would recommend!Service: Painting
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October 2023 by Steve Valente
Excellent customer service and communication. Repairs were made quickly and car was returned to me in superior condition. Very happy with these guys and the excellent work they've done here. Thank you for making my car beautiful again.
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August 2023 by Joan White
I took my car (Cadillac) to have the right back window fixed. It would not come up. They quoted $270.83. When I picked it up (2 weeks later) the charge had doubled - $ 546.78. When I got into the car, I noticed both cup holders were filled with oil and the car had not been cleaned out inside. I cleaned out the oil and took it to the Cadillac dealership so they could set the clock. The guy helping me said water was dripping from the right front door - lots of water. We had a big storm last week and Fix Auto probably left my car outside and didn’t tell me. The person at the Cadillac dealer drained off as much water as he could and told me to take it to the company that had worked on it. When I called them (Fix Auto, Palm Desert), they refused to do anything claiming they only worked on the back window. Now the front control only lets down both back windows at a time, not one at a time and my car has water dipping from the door on the passenger side. Very, very poor customer service. I will never take my car back to this company. This is sloppy work that has cost me more money. My car was in better shape before I took it in. I will not recommend this company to anyone.
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July 2023 by Didi Cuccia
All of the employees were friendly, good communication, the work was excellent and on timeServices: Painting
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June 2023 by Tim Kuhl
It started off well with clear communication. But it wound up very frustrating. I was told 6 different times my car would be ready and each time was not just wrong, but way off. When our car was returned to us the windshield was broken and the interior was very dusty and dirty. It took them an additional 3 weeks to repair the windshield they had broken. I would try other places before you go here.
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May 2023 by Jill Williams
I went to pick up my vehicle on 3 different days. The first time they hadn't even washed my car and I discovered paint flaws and sanded trim with no paint. Days later when I returned for the 2nd time to pick up my car, I discovered a cracked headlight and when I brought this to management's attention, I was told that they didn't damage my headlight until I provided proof by showing them a photo of my headlight before I dropped it off to them. The final time I returned to pick up my car, the paint job looked good and the headlight had been replaced so I accepted their work and paid my deductible. Upon driving home I discovered part of my bumper assembly was in the back of my car. They hadn't reassembled it so I had to return to have them do this. I will not recommend this shop to others.Service: Body & Trim
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May 2023 by Kim Malmo
Terrible customer service!! No updates or call backs! Car was supposed to be ready by the 5th but it ended up being the 18th! I explained my car was leased and needed to be turned in by this date but they didn’t care. I was also told the door they ordered was there and the next day I was told it wasn’t and was coming from across the country? When I picked it up two tires were at 15 & 17 tire pressure- had to go directly to a gas station!Service: Body & Trim
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April 2023 by TERRY johnson
Used Fix Auto to repair a small dent on the rear door of my Cadillac XT5. It took two weeks and when I picked up the car the inside was filled with dirt or paint overspray and the battery was completely dead and would not accept a charge, so I had to spend $350.00 for a new battery. Fix Auto refused to help with the cost of the battery they had obviously ran down by leaving the lights on. They wouldn't even say they were sorry. Bad business ethics.Service: Body & Trim
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April 2023 by Karla Gibson
Fixed my car's back bumper like brand new. Highly recommend. ?
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January 2023 by Laura Cranford
They fixed all the body required after my daughters car accident. They did an excellent job and were very good at communicating! Highly recommend.Services: Tires
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December 2022 by Brittaney Biggers
Arlene was fantastic. She was kind, professional, and communicated often about updates on our vehicle repair. We will definitely recommend Fix Auto to others seeking car repair services.Services: Painting
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November 2022 by Coachella Apostolic
The staff at Fix Auto in Palm Desert were very professional and friendly. They did an awesome job repairing the damage to our church 15 passenger van. They kept me updated regularly and finished the repair 8 days earlier than expected. They detailed the van and had it all ready for me to pickup. Great job.Services: Body & Trim
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October 2022 by Tad Black
My insurance company recommended FIX and I had a good experience. Very friendly service. Repairs were delayed due to supply chain issues which was not their fault and the repairs turned out great. Can't tell there was any damage.Service: Body & Trim
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October 2022 by Kate
They did a great job with my vehicle after someone hit my parked car, and they remained communicative and friendly throughout the whole process. Great people. Thank youServices: Body & Trim
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October 2022 by Cherie Krause
I had a really great experience. Especially with Arlene ! I dropped off the car in the morning and by the afternoon it was fixed!Service: Body & Trim
