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January 2024 by Garrison Hullinger
I really appreciate the knowledge and assistance we received when searching for a new log set for our fireplace. I was also impressed with their instock items.
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July 2023 by Richard Sweitzer
Horrible experience! He sues everyone! I hired his company to finish a fire pit. His employee, Chris quoted a price over the phone and doubled it on the invoice(my fault because I should have gotten it in writing)! I paid it by check written to the company and mailed the check and his employee then deposits the check into his personal account and the owner sues me!! I'm sure he will have a snotty response to this review and get defensive as he did to all other negative reviews. His employee rips him off and I had to change my bank account because of this company. Instead of asking if I had been reimbursed (which I still have not) He then takes me to court. He is nasty, do not deal with this company. There were 8 other people there that he was suing!!! Guy is not right.
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March 2022 by Beth S
Would give 0 stars if possible. This company took my order and deposit for a product that was never provided. That was back in July of last year. Song and dance about parts shortages ensued and I was patient. Now I have been demanding my refund since December and they are still holding my money and constantly claiming to be processing my refund. This is a shady company in my opinion - beware!!
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February 2022 by Beth S.
Would give 0 stars if possible. This company took my order and deposit for a product that was never provided. That was back in July of last year. Song and dance about parts shortages ensued and I was patient. Now I have been demanding my refund since December and they are still holding my money and constantly claiming to be processing my refund. This is a shady company- beware!!
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November 2021 by Stephen Fanelli
He charges a premium on credit card transactions. I bought a Dimlpex Revillusions. Went back to report what may be an issue with it (glass is foggy) and he washed his hands clean of it telling me to call Dimplex. "I don't know much about them other than I've sold hundreds of them" . That surprises me because when I was shopping for it, he was full of knowledge.
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August 2021 by DeVonne Towery-Septien
After 8 months of waiting, we still do not have the fire glass that we ordered and paid for He keeps telling us that the product is in the local warehouse. He won’t return our money nor does he have the product that we ordered 8 months ago. We’re headed to court to get our money back.
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March 2021 by Kristibild EOOD
Terrible service and price!
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February 2021 by Dana G.
Leland, we certainly understand issues regarding COVID. However, we spent 15-20 minutes in the shop reviewing different options and then proceeded to schedule the appointment We offered multiple contact options and all agreed on a date and time Wasn't a COVID issue that prevented the agreed upon visit
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December 2020 by Sharon C.
Today is Wednesday I made an appointment with you last week to come to my house between eight and nine no one showed up also nobody answers your phone or returned any calls so my fourth call to you is to cancel my appointment
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November 2020 by Peter C.
No réponse to my online project bid request; no answer to telephone during business hours; no call back from phone message. What's up?
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September 2020 by Bob Spurzem
I was ready to upgrade to a professional grill after years of low cost grills from Home Depot. I did lots of research online and found it to be very confusing. I worked with Chris and he was very helpful. He showed me some great grills and explained the differences. On Chris's recommendation I went for a Blaze grill. Chris provided the delivery, installation and hauled away my old grill, for a small charge. I recommend Chris and his store when you are in the market for a professional gas grill.
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March 2020 by Rand G.
My wife and I recently bought a home and wanted to replace the two ugly eyesores we inherited: a 35 year old gas fireplace that was falling apart and an old outdoor barbeque unit that was shot. We met with Chris in the Palm Desert store and he guided us expertly through the process of deciding which units best met our needs, and quickly provided the units we wanted. He recommended a contractor who expertly installed both, while making cosmetic improvements that looked great. The whole process was relatively quick and easy, and we're left with a great new linear gas fireplace and a fabulous new outdoor barbeque.
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January 2020 by Cynthia Beesemyer
Chris is amazing! He helped us find the perfect equipment, coordinated the installation of our island barbecue at our new home, and even came over to the house to help us put together our new gas fireplace. Chris is personable, knowledgeable and professional. We cannot recommend him highly enough!
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December 2019 by Christine Felix
Friendly, honest and informative
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November 2019 by Rob G.
Chris from Desert Fireplaces & BBQ's just finished the installation of the gas log set in our fireplace and we could not have been more pleased with the entire process from start to finish. Before going to Chris's store we visited another large fireplace store in Palm Desert and were shocked by the lack of knowledge and unhelpfulness of the salesperson. We left and I went on Yelp to find a store that could educate about gas fire log sets and that is how I found Desert Fireplaces. Chris took his time and educated us on all the elements that go into getting that true "natural fire" look. He helped us select what we needed and set up an installation date for the following week. Chris arrived on time and provided a professional installation. Since I am the type that likes to learn how things are done. He had no problem with me observing and asking questions while he worked. You could tell that we went out of his way to ensure that every step was set up to take full advantage of the purchased equipment. I would highly recommend Chis and his Store for any of your fireplace or BBQ needs.
