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December 2023 by Leonard M.
Was patiently in line to get 3 cashiers checks. After 10 minutes in line, it was my turn. They tried do authenticate me with my debit card and my pin wasn't working. I had pinned it at this exact window a month ago. After it was declined two times I simply asked if I can Re-Pin it since she had my drivers license. She stated that after my cashiers checks I can have a seat in the lobby and another banker could help me since she had a line of 3 people behind me. I explained that I had Re pinned it here the last time with a longer line of people behind me. I don't understand how I patiently wait in line and when it's my turn I can't have my situation handled, I don't understand how I go from waiting in one line to having to wait in another line just for a 2 minutes process on their teller station to be able to repin and get 3 simple cashiers checks. Thank you Paulette for making me feel like my transaction was rocket science! Thank you Chase, I'll still bank here but I'm putting you on blast!
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December 2023 by Clarissa A.
The Chase on hwy 111 LACKS On being Professional .!!!!!! They lack on customer service . The fact that An "Employee " thru a pen at me and Try to yell out my Account number out loud and give attitude is Not Funny. Made me feel Stupid and Worthless like it's my first time on that location and u Treating me like this is not ok .
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September 2023 by C H
Horrible customer service and wasn't able to make a cash deposit.
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August 2023 by Elizabeth Huerta
Went to close an account. It took forever. The reps = zero customer service. I'll stick with Wells Fargo.
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April 2023 by James Hughes
They treat me poorly. Horse to high.
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December 2022 by William Frederick
Had a fraud alert on my debit card went in to see a banker have my card replaced was told to call a 800 # have to wait two weeks to receive replacement card through the mail, pretty inconsiderate to Thier customer service needs
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November 2022 by Cat Robinson
Bad customer service and very unprofessional teller….Pauline I think is her name. She treats you like she’s doing you a favor in helping you. She can be very unprofessional. She has been nice, but I guess it depends whether she has taken her meds or not!
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September 2022 by Brooke Gomez
Customer service at this location is terrible. The representative opening my account misspelled my name and I had to miss work to go in to correct the mistake. She blamed me for the mistake because I should have reviewed the information more throughly (even though she had multiple documents with my legal name on it in front of her).Ok fair enough. Upon coming in to sign for the correction, she was with clients during my scheduled appointment time, and came to address me by saying “YOU said 1pm” not a hello or apology at all. When she gave me the document to sign she asked me to review it. Upon review I noticed she had SOMEONE ELSES DRIVERS LICENSE NUMBER on my “corrected” paperwork! She fixed the mistake after me pointing it out. They also did not give me my bonus for opening an account, due to miscommunication on their part (even though all components for the bonus were satisfied and met). Super disappointing especially with all of these other mistakes they have made! Above all else, the manager has missed 2 appointments with me to address these errors. He has not acknowledged nor addressed any of this with me. According to the representative that scheduled me with him, he is “too busy” and I should speak to corporate. I highly DO NOT recommend this location if you do not want your time wasted and you want your information to be safe and correct. Exposing other client information should be taken seriously and being observant and correct when dealing with peoples financial accounts and information is completely necessary. No one wants to go to a bank and feel their finances and information are not protected.Update: The manager is now assisting me with restoring my account.
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August 2022 by brandon schaeffer
Has always been a good bank to me still last week. Deposited a $30,000 check on Tuesday and they said they would put a two day hold on it. Come Friday followed up with Chase into Saturday over the phone because this could not be resolved at the bank. Got two different answers on Friday and Saturday still with no funds released, spent another two hours on the phone today Monday. Come to find out my customers bank cleared the check on the 16th and Chase by doing so verified there is money in the account but holding onto the check they hold till the 25th With no real answers why other than it may be a fraudulent transaction. The transaction is done they are just holding onto the money, in the meantime I have checks pending predicated on the two day hold that will not clear. Nothing resolved whatsoever and it seems like Chase will not take a simple effort to call the customer to verify they wrote a check to me. Beyond frustrating. As soon as this transaction is done I will close my account and my credit card with Chase and move a different direction.
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August 2022 by Garrett
I decided to go to this branch after a negative experience I had at a different location. I’m glad I did! This is a very nice chase. I was greeted right when I walked in AND I didn’t have to wait to see a banker who could assist me. The staff here is excellent and I left with all my needs met. Quick and easy! A++
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August 2022 by Brooke Eliante
Customer service at this location is terrible. The representative opening my account misspelled my name and I had to miss work to go in to correct the mistake. She blamed me for the mistake because I should have reviewed the information more throughly (even though she had multiple documents with my legal name on it in front of her).Ok fair enough. Upon coming in to sign for the correction, she was with clients during my scheduled appointment time, and came to address me by saying “YOU said 1pm” not a hello or apology at all. When she gave me the document to sign she asked me to review it. Upon review I noticed she had SOMEONE ELSES DRIVERS LICENSE NUMBER on my “corrected” paperwork! She fixed the mistake after me pointing it out. They also did not give me my bonus for opening an account, due to miscommunication on their part (even though all components for the bonus were satisfied and met). Super disappointing especially with all of these other mistakes they have made! Above all else, the manager has missed 2 appointments with me to address these errors. He has not acknowledged nor addressed any of this with me. According to the representative that scheduled me with him, he is “too busy” and I should speak to corporate. I highly DO NOT recommend this location if you do not want your time wasted and you want your information to be safe and correct. Exposing other client information should be taken seriously and being observant and correct when dealing with peoples financial accounts and information is completely necessary. No one wants to go to a bank and feel their finances and information are not protected.Update: The manager is now assisting me with restoring my account.
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August 2022 by Garrett H.
I decided to go to this branch after a negative experience I had at a different location. I'm glad I did! This is a very nice chase. I was greeted right when I walked in AND I didn't have to wait to see a banker who could assist me. The staff here is excellent and I left with all my needs met. Quick and easy! A++
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July 2022 by Douglas Jardine
I Have multiple accounts here and have always loved the friendly people, always happy to help you.
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November 2021 by Ali Azizi
They were friendly to me and did my job patiently.
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February 2021 by Lezlie Jane McLain
The staff was friendly but they refused to help and gave me an 800 number instead. Customer service at its worse.