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September 2022 by Miles N
Buyer beware! They insist you don't have truck rental insurance and tell you you have to buy it from them for $70. Don't fall for it and check with your insurance. I had coverage....
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August 2022 by Kathy Wood
My family is moving out of state .. They rented a truck & trailer .. Well my family was stuck on the side of the road for 8 HOURS , waiting for a new truck . As the truck overheated & caught fire . Not only my family but their 3 dogs stranded .. Than the guys who showed up to unload & reload the truck (couldn’t fit all our stuff back in) as a result we lost 2 dining rooms chairs & 2 barstools . I’m sorry but we chose your company in good faith that our move would be a little more smooth . NOPE , the replacement truck leaks like a sieve … We will NEVER use your company again . I will be spreading the word as well . I believe these trucks are unsafe … We should not be charged for any of this … unacceptable ….
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June 2022 by Kimberly Renée
The agent at the desk was super friendly and helpful. Everything was ready per my reservation.
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August 2021 by Michael O'Hara
BEWARE…DO NOT ATTEMPT TO DO ANY BUSINESS WITH THIS LOCATION LIKE RENT A BUDGET TRUCK OR AVIS CAR!!! I very rarely write a review, but this is so far over the top it is worth the time. I would have given no stars if I could as I just received the worst customer service from a company and employee (DONALD) at a branch EVER in my life!!! This branch does not honor reservations with confirmation numbers made online and are completely unapologetic about it. I asked to speak with the manager for a better explanation and DONALD who I was speaking with claimed to be the manager and at one point the owner and he simply would not give one. His best form of customer service was to ask me to leave and even threatened to call the police if I didn’t. I now see from all the previous reviews that this seems to be a regular occurrence with this location. STAY AWAY from this company and especially this location it's not worth the time and frustration!
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January 2020 by Rich Boisvert
Horrible customer service. I booked a reservation online at another location. After about 3 hrs they call me and tell me that they don't have the truck I reserved. So I book this location and call to confirm. The person who answered the phone sounded like I just called his house eating a sandwich while on the phone. So because of what happened at the other location I ask him to confirm my reservation. He tells me he is having lunch and that he would call me back in 5 mins to confirm the appointment. I then wait 3 hrs for him to call back . No call back. then i call him no answer. So i call Uhaul and they have me booked and confirmed in 10 mins. I will never rent from budget due to this lack of customer service.
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October 2019 by mark wilson
Staff is terrible
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August 2019 by iz h
They rented me a moving truck with a flat tire. I recieved no walk through and didnt notice. Till I fill it will stuff, it was dangerous. Then no answer whatsoever when I call. Worse place go to Uhaul
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August 2019 by Tracy
Booked online with a next day pick up. Arrived at the right time but they didn't have a van and weren't going to have one for us.
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July 2019 by Laura Stephens
85 yrs old and reserved a truck for the next day pick up to move furniture.. Tom called the next morning and said the truck was in an accident and had to be fixed and could not be taken out.. Tom had no other trucks but would try other locations further away.. he was going to call back he never called back. Tom charged me a $50 “no show†fee for the truck that would have cost $42 to rent. I went back into the office and was upset that I was charged and demanded a refund which he said yes it will be refunded!! 3 weeks later with no refund yet I called corporate to get a refund.. none had been started! DO NOT rent ANYTHING from this location!! They are crooked!!
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March 2019 by zuzana farekova
Very friendly and accommodating staff!
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February 2019 by Jeremy E
I rented a Ford Flex from the PS airport and after a few days a purse handle somehow got stuck in the rear hatch latch making the rear hatch inoperable. I stopped in at this location to see if they could help fix the hatch and rescue the purse. No questions asked, they got to work and resolved the issue with hard work and ingenuity within 20 mins. They didn't ask for any compensation or anything. Big thank you to the staff at this location for helping me out!!!!!!
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August 2018 by Kim Gray
I rented a car here to drive from Palm Desert to LAX. We upgraded to a mini van to accommodate the luggage/guests we had. The driver side door had been dented or hit and when the door opened it made a horrible creaking noise (it almost sounded like the door would fall off). The gentleman said he would note it on the sign off paper, and since there was no other minivan available, we had to take it.
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August 2018 by Roxana Catherman Chavez
Bianca and her co-worker were not professional. They did not have the car we requested and told us to go switch cars at the airport. We wasted 2 hours switching cars. The Budget Car Rental employees are not willing to go out of their way for the customers. The employee that helped us at the airport was going to give us a Ford fuse. I had to ask her twice for a Toyota or Malibu which was what we paid for. She gave us an attitude like it wasn't her responsibility. She handed my Husband the paperwork and keys. On the day of the rental return we took it back to the airport. There wasn't an agent at the counter. Hertz told us we had to take it back to the Palm Desert location. We made the reservation ahead of time thinking it would save us time. I used to rent from the Escondido CA. Budget Car Rental. Their customer service is excellent.
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August 2018 by Lee Anderson
I rented a car from Budget at LAX and returned it at the Palm Desert location. Everything went perfectly and it was only about $60.
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August 2018 by Mike Swatek
If I could give 0 or negative stars I would. Returning a rented truck was the worst experience I have ever had.