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March 2024 by Lisanny Mendez
If I could give zero stars I would, horrible service. The man spoke to me like I was an imbecile, the time for pick up was not accurate and they were extremely not helpful. NO BUENO!
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March 2024 by George Zajiczek
My Budget online reservation for a cargo van was very basic, one day rental with no extras, including no insurance coverage since I have rental coverage on my auto policy. I returned the van later that day, after hours, so no interaction with the attendant. It took a week for the charges to show up on my debit card and it was double the expected $32. Nobody answers the phone at this site and when my call was forwarded to Budget corporate they had no record of my reservation. Warning bells went off. I emailed Budget operations days later and they informed me that the extra charge was for insurance. So the attendant slipped in the insurance cost and didn't mention it. It's like a sleazy scam operation, counting on people not reading the document thoroughly and initialing/signing where prompted. After reading all the poor ratings for this operation I'm not surprised.Update...after several email rounds with Budget/Avis and shortly after posting this, they have agreed to reverse the insurance charges, saying to wait 5-7 business days till the credit is posted.
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March 2024 by Jim Sturrock
Staff at the Avis office were very helpful and prompt, allowing to get on our way both after renting and when returning the car. I will rent from them again.
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March 2024 by D F
Had to make some rental car reservation changes the 800 number could not help me with. The lady behind the counter was extremely helpful and made my experience great.
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March 2024 by Jacqueline Bone
The prices are reasonable and the workers are very courteous
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March 2024 by Laura Inman
Easy in and out for both pick up and drop off. One suggestion- don’t make reservations available at noon if that’s when you close… I was lucky enough to get there a little early.
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March 2024 by Theresa Peplinski
Very busy. Employees were doing their best. Saturday morning long line of customers some who were not happy.
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March 2024 by Andrea Yorba
My visit was very easy. My car was ready and clean when I picked it up and the return was effortless. Nice people at Avis Palm Desert.
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March 2024 by Kelly Fedoruk
This location hires only 1 single employee. Poor guy was checking customers in/out and CLEANING THE CARS. Huge delays for customers. Awful conditions for the worker. Avis should be ashamed and should def hire more ppl for this location.
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March 2024 by Elizabeth Huerta
Rented an electrical car. Not by choice. A four hour trip ended up being a 8 to10 hours. Trying to find a place to charge the car was a nightmare and simply unsafe. The cost to charge it was another issue.
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March 2024 by Stephen Craig
Very unhelpful staff
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March 2024 by Nicole Corey
I made a reservation. The morning of my pick up they called to tell me not to come as they did not have a car, but would call me when they did. When I called to get an update, the office was closed. I waited hours expecting to hear something.Unbelievably horrible service to hang me up all day and not give me the courtesy of a call to let me know there would not be a car at all today.
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March 2024 by Tess Mercado
Avis Palm Desert is awesome. Natasha is a superstar!! I've been a preferred customer for years and have never been disappointed. Love Avis!!
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January 2024 by Phillip Vallejo
Thank you Avis ! After a rather lengthy search for a rental car for the weekend and before this experience i was an Enterprise customer for years but “NO MORE” I’m an Avis Customer now !
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January 2024 by Derakhsh Fozouni
Close and convenient when you don’t want to go to PSP but car selection is LIMITED and as is typical of all rental agencies the one you think you booked isn’t there.
