-
June 2021 by Freddy /Alfredo
(Translated by Google) Excellent place they have everything one needs thanks(Original)Exelente lugar tienen todo lo q necesita uno gracias
-
April 2020 by Dawn Ross
Everyone was amazing. Thank you Trevor for your professional and timely response in helping with our hot water heater.
-
November 2019 by Ron S!
Austin Industries of Palm Desert is the very best of the BEST!
-
May 2018 by Helen Dombrowski
The go to place for Raypak parts! Cheap prices, great service!
-
August 2017 by Nolan S
Very friendly, knowledgable, and helpful. Reasonable prices, and we will definitely be back.
-
March 2014 by Sam S.
This review is for the office at Buena Park (AUSTIN INDUSTRIES/6800/RANGETHORPE AVE/UNIT B/BUENA PARK, CA 90620/Call: 877-822-7652). I called the mfg and was given 2 names of local distributors, one close to me and Austin Industries in Buena Park (way far fro me!). The distributor close to me refused to sell me the item (said I had to a plumber!) BUT..I felt lucky and called Austin Industries in Buena Park, Carla (Karla?) she helped me to get the item (she was fantastic!), I am not familiar with how things work in the water heater, she followed up, sold me the item, I received it on time, and she was just fantastic to deal with. After receiving the item, I had some troubles installing it..so,..I called Austin (Buena Park) AGAIN!.She connected me to Stan. Stan was very good/super! He was incredibly helpful and supportive-I called him 3 or is it 5 ? times in 30 minutes and he STILL helped me! unbelievable! You know when you are a homeowner and need to do DYI and professionals (or handymen) are sometimes condescending to you?? NOT these people at Austin in Buena Park. Carla(Karla) and Stan really helped me, saved money and assisted me to do the job...followed through with me...made sure I got the item..installed it..hot water on...and all with the best attitude I have seen in a long while! (you can tell when people smile on the phone! they did).....I am really thankful since I was out of hot water for 3 weeks..and they helped me great deal...Thanks again Carla(Karla) and Stan..thanks Austin in Buena Park! God Bless:)
-
August 2013 by Ken C.
I'm just a homeowner who needed a part that was difficult, maybe impossible, to find anywhere else locally. After calling lots of other places, I called Austin Industries. I didn't expect that they could, or would, help, since I thought they were there just for industry professionals. Robert couldn't have been more helpful, went way above and beyond, and got me the hard to find part I needed, and even followed up with a call to make sure the part had arrived. I've put them in my contact list for future needs. Amazing.
-
March 2013 by Jose Castro
Stan from Austin Industries has been of great help to me and my company. Back in January I had to do an emergency repair for one of my customers, but every other supplier I called lacked knowledge of the part I needed, or did not have the part in stock. When I called Austin Industries, Stan answered the phone right away. He was extremely knowledgeable, told me exactly what I needed, and I received the part by 8am the next morning. Even with overnight shipping expenses, Austin Industries was a lot more affordable than all the other suppliers quoted. I have used Austin Industries since then and will continue to use them. I definitely recommend Austin Industries! Thank you Stan! Jose L. Castro Drainex Rooter & Plumbing, Co. Anaheim, CA.
