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October 2023 by Lee Fridman
We hired Wetzel & Sons to move a large custom furniture piece into our condo unit. The piece was a ~200lbs custom lacquer finished console table with mitered corners and a thin reveal at each corner. We have video footage of them resting the entire weight of the unit on one edge, with the only protection being from a blanket, resulting in irreparable damage to the corner. This is precisely what NOT to be done when moving a piece like this, something we expected a company that claims to have 40+ years of experience with high end moving to understand. It took them almost a month to respond, and when they did, they flat out lied that the piece was "always on a dolly" when in fact, the video footage showed otherwise. The only reason they responded after so long was because we informed our condo building (with Wetzel & Sons in copy) about the mishap, as we would never want something like this to happen to anyone else in our building. This was a beautiful custom piece made in Italy that took months to craft and arrive. Their response to was to lie and offer the bare minimum ($0.60 per pound!!). BE AWARE. This company is not to be trusted and will lie in the face of clear video evidence. Looks like their service has gone significantly downhill over the past few years. They should change their name to Weasel & Sons.
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October 2023 by Allyson Taylor
White hlove service and storage of furniture and finevart. I highly recommend.
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October 2023 by Liz C.
I previously gave Wetzel an unsatisfactory review of my move in March 2023. As an update, I want to say that management reached out to me, listened to and took my complaints and concerns seriously, and made things right. I have been assured that procedural changes have been made that will prevent after-the-fact upcharges from being assessed. My faith in Wetzel (which had previously moved me twice flawlessly) has now been restored, and I would definitely use them for future moves.
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September 2023 by Paul K.
As usual, a top-notch experience from these folks. The crew really went above-and-beyond to make it go smoothly.
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September 2023 by Lee F.
We hired Wetzel & Sons to move a large custom furniture piece into our condo unit. The piece was a ~200lbs custom lacquer finished console table with mitered corners and a thin reveal at each corner. We have video footage of them resting the entire weight of the unit on one edge, with the only protection being from a blanket, resulting in irreparable damage to the corner. This is precisely what NOT to be done when moving a piece like this, something we expected a company that claims to have 40+ years of experience with high end moving to understand. It took them almost a month to respond, and when they did, they flat out lied that the piece was "always on a dolly" when in fact, the video footage showed otherwise. The only reason they responded after so long was because we informed our condo building (with Wetzel & Sons in copy) about the mishap, as we would never want something like this to happen to anyone else in our building. This was a beautiful custom piece made in Italy that took months to craft and arrive. Their response to was to lie and offer the bare minimum ($0.60 per pound!!). BE AWARE. This company is not to be trusted and will lie in the face of clear video evidence. Looks like their service has gone significantly downhill over the past few years. They should change their name to Weasel & Sons.
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May 2023 by paul kradin
After paying a substantial sum for them to pack us and move us, we realized that an entire box of stuff from our kitchen was missing. They declined any compensation because, they said, they have to weigh the box to calculate how much they owe us. No box, no payment. Convenient. I'd pass on them.
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April 2023 by John S.
They will overcharge you when it's time to get your stuff out of storage. Do not let them keep your credit card or you will never be able to stop them from ripping you off. Do not give them your bank account info for auto pay. Cost me $800 to retrieve 3 small boxes due to "shipping costs". Their truck drivers apparently earn more per hour than medical doctors in Los Angeles.
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December 2022 by Renee Saifer
excellent whole house and art storage
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November 2022 by Samantha G
Horrible experience. Family had used them before, this time a NIGHTMARE!!! Lost things. Broke things. Delivered our personal items from storage to a rental house we no longer lived in and that was sold. Our belongings sold with house and disappeared!!! Paid quote that included insurance in advance - during move given piece of paper to initial and sign that denied insurance. So now they refuse to compensate us for the thousands upon thousands of our personal belongings that they lost. Completely incompetent. Totally negligent. Try Russell instead. Wetzel is TERRIBLE and they conduct shady business practices!!***** Update - NEVER contacted to resolve issues as they pretend to say… That’s in keeping with the experience we had. And by the way, they ARE NOT a family owned business anymore. CORPORATE and all that implies!
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October 2022 by Samantha Goodman
Horrible experience. Family had used them before, this time a NIGHTMARE!!! Lost things. Broke things. Delivered our personal items from storage to a rental house we no longer lived in and that was sold. Our belongings sold with house and disappeared!!! Paid quote that included insurance in advance - during move given piece of paper to initial and sign that denied insurance. So now they refuse to compensate us for the thousands upon thousands of our personal belongings that they lost. Completely incompetent. Totally negligent. Try Russell instead. Wetzel is TERRIBLE and they conduct shady business practices!!***** Update - NEVER contacted to resolve issues as they pretend to say… That’s in keeping with the experience we had. And by the way, they ARE NOT a family owned business anymore. CORPORATE and all that implies!
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August 2022 by Samantha G.
Horrible experience. Family had used them before, this time a NIGHTMARE!!! Lost things. Broke things. Delivered our personal items from storage to a rental house we no longer lived in and that was sold. Our belongings sold with house and disappeared!!! Paid quote that included insurance in advance - during move given piece of paper to initial and sign that denied insurance. So now they refuse to compensate us for the thousands upon thousands of our personal belongings that they lost. Completely incompetent. Totally negligent. Try Russell instead. Wetzel is TERRIBLE and they conduct shady business practices!!
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August 2022 by Samantha G
Horrible experience. Family had used them before, this time a NIGHTMARE!!! Lost things. Broke things. Delivered our personal items from storage to a rental house we no longer lived in and that was sold. Our belongings sold with house and disappeared!!! Paid quote that included insurance in advance - during move given piece of paper to initial and sign that denied insurance. So now they refuse to compensate us for the thousands upon thousands of our personal belongings that they lost. Completely incompetent. Totally negligent. Try Russell instead. ****** is TERRIBLE and they conduct shady business practices!!
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June 2022 by Kathryn Peaslee
The only move I’ve ever done without breakage, scratches, etc - I was amazed - will definitely use them again!
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December 2021 by Rafa Hernandez
My truck was stolen in front of the building and I went to ask them if they can help me about it and they said not.
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May 2021 by Kristene B.
Amazing, very friendly, clean, and careful movers!!! I had heavy and some mirrored furniture/items and they were extremely careful! Highly recommend!!
