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August 2023 by Joseph O.
For such a busy location, they ALWAYS only have one bank teller working and 2 more employees just sitting behind a desk. Today I walked in and a tall lady with glasses asked how she could help. I said she could help us all out but opening another window. She then proceeded to walk back in behind the glass and sit at her desk and do nothing. Wells Fargo your customer service is GARBAGE.
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April 2023 by Carol . A.
Lines always too long and don't have enough bankers or windows open so if u want to save your day and time go somewhere else
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February 2023 by Paul C.
The other reviews say it all. They don't let you in the bank. You Gotta make a line outside. And it's sketchy
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January 2023 by Robert G.
I am very unhappy with the service from this branch. They have cut their hours and eliminated weekend service. This branch is short staff. I can sometimes wait 30 to 45 minutes to see a teller. Even when I call, I receive inferior service. I am seriously considering closing my accounts. The branch needs a thorough review.
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November 2022 by Mayela O.
This bank is the worst ever they are late on appointments all the time. They cancel your appointment last minute and won't bother to try to accommodate you back into the schedule. They need to get people that care about the community and not give a dam if they can't commit to their schedule.
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September 2022 by The R.
They don't have enough employees at all and whoever works there is extremely slow. You might wait in line for an hour.
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April 2022 by A.j. B.
Why is there a hour long line to get in bank and it's not just this one. Really no one can answer this question what do you have a Covid excuse I say bull p**** Hire more staff we all know you have the money. ?????????????wtf
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March 2022 by Stella C.
All the staff have exceptional excellent service! I needed to make a wire transfer and the banker Fatima Salazar accommodated me in less than 5 minutes even when she was so busy and I didn't book an appointment with her. I've been coming here for years and they always perform top notch! Keep it up Van Nuys Branch! Thanks again Fatima!
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May 2020 by Serly A.
How do they have so many workers but work so slow?! I can drive 10 miles further out to another Wells Fargo and still finish quicker than coming to the Pacoima location. Ridiculous.
