-
March 2024 by Mike Outland
Excellent service. So easy and affordable. Would recommend to anyone else.
-
November 2023 by Julia W.
I have used U-Pack at least five or six times for cross country moves and they have always given me excellent service. I can't recommend themm highly enough. Far better than other moving options.
-
October 2023 by Robert B
UPACK - WORST MOVING EXPERIENCE EVER **DO NOT us this company unless they will guarantee in writing that they can access your driveway at the origin AND destination with their 18-wheel delivery truck.**We hired UPACK to move us to ******, mostly because we thought (wrongly) that our belongings would not have to be unpacked and then repacked 3 times, and that would mitigate any risks of damage that would not be the case.In the end, we were forced to pay for movers at both the origin AND the destination. After paying UPACK in full, they claimed that their 18-wheel delivery truck could not access our driveway (at both ends of the journey) and they refused to find a solution other than demanding that we hire a mover at both ends (or delivering our belongings to another address).If this mess was made clear at the start, WE NEVER WOULD HAVE USED UPACK. They claim this info is in the fine print but then leave out the decision of delivery only until AFTER the full amount is paid in full and they have all your possessions essentially giving you no option other than paying an additional mover or in our case, two additional movers COSTING AN ADDITIONAL $2500 (and the total of the 3 movers well exceeding the price of the full-service movers we contacted) plus a lot of unnecessary stress and aggravation. In the end, BUYER BEWARE. THE TRUE COST OF USING THIS COMPANY IS NOT MADE CLEAR WHEN CONTRACTING THEM. They claim there is a disclaimer buried somewhere in their fine print, but the fact that pick up and delivery of your belongings is NOT guaranteed and this needs to made clear up front.
-
September 2023 by Jessica G.
I priced a few container companies and U-Pack was considerably cheaper than the rest. SoI booked a container. Then I learned that if I didn't use the whole container, I would get a credit per foot for unused space - that was fantastic! I had no idea up front. The container was delivered to my house on time and to my new location early. Everyone I spoke with was extremely responsive and helpful. Since I was moving my stuff myself, it was a huge ordeal and there were a lot of things I didn't know about, but the U-Pack reps really stepped up - including when I couldn't get an inside bar opened, they sent a driver over to help me out and he showed up within minutes. My only complaint would be with their inside "doors" which are sheets of plywood with metal bars on them. They are very difficult to maneuver and the bars are impossible to work correctly when the brackets are bent - which was my case. The driver blamed it on the local office not taking care of them and repairing them when they should. Apart from that, I highly recommend them, especially if you're on a budget.
-
June 2023 by Ryan H.
Prepare to get robbed.This service might work in decent cities, but LA is far from decent, that's why you're here looking at moving services. Don't make the mistake I did, just pony up the extra grand or two on a real door to door service, because this one isn't the deal that it appears to be.I loaded my trailer, watched it be picked up without a hitch, but when it arrived at my new location a week later, I opened it to find thousands of dollars worth of items missing or damaged by looters. ABF, the parent company, claimed to have no footage at their facility indicating theft, but suspiciously was very willing to offer a settlement far above my coverage with them in order to prevent legal action. Regardless, due to their weight-based insurance policies, this settlement covered less than 10% of the loss value and I had to resort to my own homeowners insurance to make up the difference.You've been warned.
-
June 2023 by Tisa Rose
Great service. It came a lot quicker than the estimated time window. You won’t be disappointed with this service while moving.
-
January 2023 by Maria Hamilton
We moved from Portland, OR to Sherman Oaks, CA and everything went smoothly except that two of chairs got damaged probably due to roughness on the road. I would recommend to pack extra carefully and cover all of your furniture with moving paper or buble plastic so it doesn’t get scratched
-
January 2023 by Paul T.
U Pack was an excellent choice for our cross country move we were ble to secure a 28 foot trailor for our move for 20% less than a single pod from that driveway dropbox company. It was an easy choice.Upack delivers the trailor, you have 3 days to fill it. Then they drive it cross country at which time you have 3 days to empty it. Efficient, fast and much lower cost.Great value and highly recommended.
-
November 2022 by Troubleshooter E.
Ordered relocube to move my stuff from US to CAN. Customer service is awesome and the whole process has been a breeze. It did take longer for the container to reach destination.
-
November 2022 by Maria Manzo
U-Pack moved my belongings from Boston, MA to Los Angeles, CA. The employees were professional from beginning to end and were always available to answer my calls and questions. Tracking was available on the website. My relocube arrived to local the service center earlier than expected which was a delight. Scheduling pick up and drop off was a simple phone call. And to top it off, everything arrived exactly as it had been packed 10 days and 3,000 miles earlier!! No damage to any of my items, though it is worth mentioning we packed the cube in a smart and compact way to minimize any potential damage from bumps or shifts during transit. Would recommend to anyone searching for a container moving service and will be recommending to all my family, friends, and acquaintances who are looking for moving container services!
-
November 2022 by Eric F.
Gave me the best price, they were very agreeable with date changes, drivers were friendly, and my stuff was ready to be delivered the day I moved into my new house. They did everything I needed without any hassle. This is the 2nd time I've used Upack relocubes for a cross country move.
-
August 2022 by Cassondra S.
Cheapest moving company we could find. They can give you a quote online or over the phone. Straight foward costs, no hidden fees. Our trailer was dropped off and picked up on time. Nothing was damaged and everything was there. But you are responsible for packing your trailer. So make sure you have plenty of tie downs and everything is packed tight so things don't shift during transportation. The trailer has e-tracks which is helpful. They provide tracking of your trailer too. Actually took less time than quoted to get our trailer from CA to TN which was a huge plus! Made moving easy. We got the whole trailer (27 ft) and paid about $7500 total. We moved from a 4bd/4bth house. Would def recommend to anyone moving far distances with a lot of belongings.
-
August 2022 by Kevin Marchessault
OUTSTANDING service! You won't be sorry.
-
August 2022 by Eric
Ordered relocube to move my stuff from US to CAN. Customer service is awesome and the whole process has been a breeze. It did take longer for the container to reach destination.
-
August 2022 by Monica S.
How do I start this horrible experience. Everything was good as far as booking the trailer and me paying the entire 5k upfront. The issue started when the trailer drove off with my entire house items inside. They dropped off my trailer on 7/21 (Thursday). Picked up trailer on 7/26 (Tuesday). It was supposed to take 7 - 9 days to be delivered to Houston, TX which would have been on 8/8 (Monday). Someone called from the Dallas location saying they had my trailer and they scheduled my delivery for 8/5 (Friday). Once I received that call I paid for movers for that day. Then I got a call from the Houston location saying that they couldn't locate my trailer. By this time I was furious because I had movers lined up for that Friday that my trailer was supposed to be there. I kept speaking to different customer service reps and no one could tell me anything. They kept asking me who told me what I was telling them concerning my trailer. I didn't personally know the names of the different individuals all I know they were telling me what they knew when they looked in system concerning my trailers situation. Finally someone said my trailer was re-routed to Salt Lake, Utah by mistake. Now my family and I were left sleeping on the floor for almost 4 days. My trailer was not delivered until 8/10. The biggest problem is when it was finally delivered alot of my stuff was broken. A big screen TX, chairs were damaged, furniture was severely damaged, etc. I had to throw away alot of items. This was a horrible experience and I hope someone does their research when it comes to using shipping companies.
