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March 2024 by Michael Levin
My order had some issues with Fed Ex, Yolanda was a huge help! She took a lot of time over a few days on the phone with Fed Ex to make sure we received our order. Thanks Yolanda!PS. Yolanda is excellent, I would hire her for my team in a minute!
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February 2024 by Susan McElvy
Had an issue with a steamer and Yolanda was a rockstar in solving the issue! I really appreciate her being an advocate for me, the client and having the desire to truly solve the situation! She was so pleasant and kind. The world needs more customer service stars like her!
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February 2024 by E Ali
I’m so grateful to have had Jonathan O (sales specialist) helping/guiding me through the process of selecting everything I needed for the launch of my spa. Can’t say enough on how incredibly knowledgeable, professional and kind Johnathan has been during this whole process. This has quite literally been the absolute best customer service experience I’ve ever had. Spa and Equipment, kudos to you for having Jonathan as your team member. He has set the bar for exceptional service and performance. He is truly invaluable to your company— I hope you know this, and that you appreciate his hard work and dedication. Johnathan, thanks a million—you’re the best!
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February 2024 by Eneida Marcelo
Excellent customer service from Cynthia Guzman! I had a problem with one of my machines, but Cynthia set up a video call for me with a technician and ordered the parts I needed immediately. I'm glad I chose Spa and Equipment for my business, thank you!
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February 2024 by Nina DiGioia
Yolanda was so helpful and kind. She went above and beyond to ensure amazing customer service. As a small business owner I appreciate the quick response time to resolve my issue. I will be purchasing from this company again for sure!
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February 2024 by Ashley Colvin
Amending my review because I did get refunded. I placed a new order and paid via PayPal so I can have my treatment table shipped to the address I’d like. As of now it’s back ordered so I am waiting for it to be shipped. I will update once I receive the item.Keeping part of my old review because I feel as though people should be aware of the policy.Placed an order for a treatment table and a steamer for a total of over $3,000.My billing and shipping address match, yet they will not ship my items here because I’m not shipping to my salon.I was told I have to be refunded, and pay through another venue such as PayPal or wire.This in no way reflects the customer service rep that I worked with as he was very helpful and has to follow company policy.
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February 2024 by Aston Rankin
Ryan was great to work with! Responded quick helped with all my questions and was super friendly! The tables are awesome! Very happy with them
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February 2024 by Randi Mead
Yolanda was the an amazing customer service representative that helped me with an issue I had when I bought a product from Spa and Equipment. She deserves 10 stars!!!!
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February 2024 by Audrey Sanders
Ryan was very knowledgeable, informative and helpful!
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February 2024 by Kari Moore
Great experience. When you're buying high-ticket items (hydraulic massage tables) via the internet or by phone, it helps to have someone like Ryan W. on the other end, making sure that everything is done properly. This is our 3rd large order from Skin+Act Spa & Equipment, and I cannot recommend them highly enough. Ask for Ryan, he's awesome!!
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February 2024 by Jillian Wright
Ryan was great to work with.
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February 2024 by Jahan Telfah
Yolanda was so professional and quick with response. Thank you for coordinating my white glove service and I am so excited for my Bale Bed!
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February 2024 by Janessa T
Ryan W gave excellent customer service!
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February 2024 by Elizabeth Valdez
I love shopping here for my professional equipment. I wouldn’t go anywhere else. I highly recommend visiting their location. I purchased a Steamer July 2023. It needed servicing. I reached out to Skin Act and Ryan was able to resolve my issue in a matter of minutes. Thank you Skin Act Team ??
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February 2024 by nicky m
Ryan was super helpful and quick to resolve the issue.
