Spa and Equipment is a wholesaler with over 20 years of experience supplying spa and salon equipment in the United States. The company is committed to excellent quality and outstanding customer service. Its product line includes the most recent technology, featuring best-selling items such as microdermabrasion machines, facial steamers, oxygen machines, pedicure chairs, LED light therapy systems, nail salon equipment, and massage tables. Multiple reviews highlight exceptional customer service. Staff members are described as rockstars, incredibly knowledgeable, professional, kind, pleasant, and helpful, often going above and beyond. Specific instances include a sales specialist expertly guiding a client through selecting everything for a new spa launch, and another representative setting up a video call with a technician and immediately ordering parts to resolve a machine problem. Clients appreciate the quick response time and advocacy, calling it the absolute best customer service experience. The company has a policy where orders over a certain amount, or those not shipping to a business address, may require payment through an alternative method like PayPal, after which a refund for the original payment is issued. Representatives are noted as being very helpful even when following this company policy. Clients express gratitude and state they will purchase from the company again.
My order had some issues with Fed Ex, Yolanda was a huge help! She took a lot of time over a few days on the phone with Fed Ex to make sure we received our order. Thanks Yolanda!PS. Yolanda is excellent, I would hire her for my team in a minute!
February 2024
Had an issue with a steamer and Yolanda was a rockstar in solving the issue! I really appreciate her being an advocate for me, the client and having the desire to truly solve the situation! She was so pleasant and kind. The world needs more customer service stars like her!
February 2024
Excellent customer service from Cynthia Guzman! I had a problem with one of my machines, but Cynthia set up a video call for me with a technician and ordered the parts I needed immediately. I'm glad I chose Spa and Equipment for my business, thank you!
