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February 2024 by M S
I've never visited the store but I'm giving it a five star because there's an Acura NSX in the picture
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January 2024 by Jeanine D.
Pharmacy SUUUUCKS!!!!! I don't know why I torture myself and keep my prescriptions here. The last time I went I was there five times trying to get medication filled... Good thing I'm retired. So every month I call in my prescriptions and the AI says it'll be ready tomorrow by 1 o'clock. I go back the next day they said oh it's not ready. Come back in 15 minutes. By the way, it's pouring rain. So I return in 15 minutes. Wait in line, THEN, they told me there's no refills. I need to call my doctor. So I called the doctor. They filled the prescription I go back to the pharmacy they say they don't have permission from the doctor while I'm in line with the doctor, the doctor tells yes you have the prescription filled. Then they look it up and yes it is filled, but I have to come back in 15 minutes. I come back in 15 minutes then they tell me there's a problem with the insurance... This is stuff that keeps me alive. I called the insurance. The insurance says there is no problem. They should fill this. Then I go back to the pharmacy and they tell me. Oh well, it's not active until January 21. I told the pharmacist by then I'll be dead. The fucking bitch shrugs her shoulders and walks away. So then I get the insurance on the phone with the pharmacist and they approve 90 days. They told me to come back in 15 minutes. I'm online with the insurance company and ask them what is the problem and they said well that the prescription went from 30 days to 90 days and the pharmacy seems to be having a problem with that understanding. So the pharmacy calls back the insurance and says that they'll give me a partial. Now this is for 90 days. I figure, whatever, as long as I get something. I go back to the pharmacy and they give me a partial fulfillment of the prescription. They gave me five days... I said, are you kidding me? The pharmacist says well we won't have anymore until next week. They called on a recorded message. They said that the prescription was filled now they're telling me they don't have any of this drug in stock. I did call my doctor and I will be getting a 30 day supply directly from him because I don't want to ever be put in this position of some effing bitch shrugging her shoulders when I tell her that if I don't get this prescription I'll die. Don't use this pharmacy. I don't know who to talk to about this indifference of the pharmacist and their incompetence.
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December 2023 by Blaize Wallace
Big line, multiple employees hanging out without helping customers, and the guy behind the register was so high he could barely focus his eyes
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November 2023 by maya sarabia
If I could give a negative review I would.I have now twice had to call and check up on my refill. It's been almost 2 weeks.Upon calling I believe I spoke with the same terribly rude female associate in the pharmacy.I was cut off several times while trying to express to her theimportance of a person with my level of suicidal ideation running out of psych meds. I wasn't even able to speak half the sentence.I was then informed its my responsibility to follow up with the doctor as they will only initiate my order.I know this Is NOT true. Walgreens has been my pharmacy for years in Millbrae and never once have i had to wait or follow up.I don't mind if this Walgreens runs different and subpar but there is ZERO excuse for how rude this lady was yo me.Just received word that Walgreens couldn't figure out how to order my milligrams correctly for my medications?!?!? That's all it was?!?!?I was treated rudely because of severe incompetence?!?!?!? This was a awful experience!!!! And I was advised to switch to rite aid asap by my doctor's office because they have such a hard time there as well
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October 2023 by Eulacia Marquez
Spend 30 mins on hold about the status of a prescription.Attendant picks up to say my prescription is not stocked. I try to ask additional question about filling a different RX, she just hangs up. Doesn’t let me finish my sentence. Unbelievably bad service
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October 2023 by Kelly Chien
I hate to post this but do not come here for any pharmacy or vaccine needs unless you’re prepared to constantly wait and / or come to a closed pharmacy. Even with a vaccine appointment, you need to wait 40 minutes! It feels like they don’t hire enough people to help with the lines. Doesn’t seem the fault of any of the employees, but the way management runs this place
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October 2023 by Henry Chow
Please rehire this stores Staff rude/lazy employees. Shut it down or rehire! Worst family ran Walgreens ever. Now it is clear why the turn over at this location is so high. Everytime there is a new face at the pharmacy.
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October 2023 by billie c.
1. awful customer service. long waits I had an appt confirmed for vaccines today, but was turned away despite no notice anywhere that Kaiser members not treated.
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July 2023 by Kirsten Andrews-Schwind
This Walgreens has consistently disappointing service across the store for many years. Here's my typical experience: I come in to pick up a prescription my doctor sent them over a week before. At first the pharmacy can't find me in their records, even though I use them regularly. They look a little more, find me, but can't find my prescription. Then they look a little more and find it in their computer, but say the prescription wasn't filled yet so could I come back later? It doesn't matter if there is no line and they aren't busy. The convenient location is the only reason I come back, but I am so tempted to drive further for a pharmacy that can do its job. Also the FedEx service is very slow and it is difficult to get help anywhere in the store, for instance accessing products that are locked up.
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April 2023 by Lisa Feldman
I received an email from Walgreens telling me my order was ready for pickup. They also sent several text messages telling me to prepay my order for quicker service. I decided to try the prepay option and added a couple of things to my prescription. When I prepaid the order, I received an email stating I could go through the drive thru to pick up. This morning I received an email and a text stating my order was ready for pickup.I went to Walgreens this evening and the drive thru was closed. I parked and went inside. I went to the pharmacy and the lady working said my order wasn't paid for. If it were paid for I would have received a 5-digit code. I told her I never received a code. I showed her the email that said it was paid for. She again said it wasn't and brought another lady. The other lady said the same thing and then they helped someone else. I asked if they were done helping me and then the pharmacist came around. He told me it wasn't paid for and if it was, I would have a 5-digit code. The pharmacist told me to call customer support tomorrow (Monday). There was a line, so I paid the prescriptions again. They embarrassed me and humiliated me.I went to find a manager so she could explain this to me. I told her about the situation at the pharmacy. She brought me up to the photo dept and found my order. The shift lead in photo said it was paid for. I asked her to explain that to the pharmacy dept. She walked back there with me. I asked to speak to the pharmacist and the 2 female employees. They said they were never trained about the prepay system. The pharmacist said he told me to call customer support on Monday. He could have easily found a manager and asked about my order rather than turning me away without my order. The shift lead said she would take care of my order. The shift lead was very kind and wanted to fix the situation.I transferred my prescriptions from CVS to Walgreens but after this horrible customer service, I will go back to CVS.
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March 2023 by Angel E.
I just moved here in November and I was followed all through Walgreens during my shopping. I was in sweats with a black beanie on because I haven't been feeling well getting NyQuil & DayQuil. Despite me being polite and starting small talk the politeness wasnot reciprocated. I know that we all have bad days sometimes, but I will not be returning.
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March 2023 by P S.
MEHI've used this pharmacy for 5 years. The location and drive-thru (when open) are really convenient; I hate to go elsewhere. But I'm looking around for another pharmacy; unfortunately, none of the options around here are great. Despite placing orders in the app or by phone, it always seems to take me several phone calls and a week or two to get my hard-to-fill prescriptions. While polite, the pharmacists often seem lost and disengaged, with little follow-through or empathy.Despite being a regular customer here for years, I don't know any of the pharmacists or feel like they know me or care about me at all.
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January 2023 by Terry P.
This has to be the worst Walgreens I have ever been too. The pharmacy is rude and disrespectful. I will never come this Walgreens again.
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November 2022 by Kate Cusick
maybe one of the slowest and most pathetic pharmacies on this planet. took them over 45 minutes to issue me my covid booster & flu shot. I showed up on time, no one in front of me, had scheduled my appointment online, filled out the forms online. And yet some reason I had to sit around and wait? Pathetic
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October 2022 by Melanie M
Store is fine. Clean and decently stocked. Friendly cashier. Can’t speak to pharmacy because I did not use it.