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February 2024 by Walter Welch
The staff is Always Helpful
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February 2024 by Breezy B.
this branch has been doing fraud to all their customers & government benefits recipients. they have stolen already 2 months of my ebt cash benefits!!!
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August 2023 by Butch F.
These email addresses that US Bank employees leave are fake and do not work. I filed complaints against them utilizing multiple agencies, and what it comes down to is they are not governed. They pick and choose when to respond. I'm in the process using the court system, and get business taken care of that way. It's really shameful to see a bank with a few behaving like this. I would not recommend anyone doing business with this bank at all.
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April 2023 by Shotsy F.
can I give a zero? Had heard about lousy customer service at this bank but liked the cd rates. tried to make an appointment and left a "next day we'll call you" message. They never called. so I went in. Bank was empty except for 3 employees. They told me they were busy to "sit down and wait for an hour. why didn't i make an appointment" Because you didnt call me back? I was intending to put a lot of money in this CD. I'm going to a bank with actual service.
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February 2023 by Gene P.
Absolutely shocking that this bank charges 30 cents to make change! And that is for a business checking account! Asking for 5's and 10's should not be a charge. Isn't that part of what a bank does? Keeps smaller bills for business customers!
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August 2022 by Tugrul YILMAZ
(Translated by Google) Tuni n m mc mcmz blasphemy(Original)Tuni n m mc mcmz küfre
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February 2022 by J
This bank will not make change. Can’t do this can’t do that. They aren’t very good at accommodating their customers needs.
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December 2021 by Stephanie Smith
Customer service is horrible! There is often only one person working.Yesterday I had to wait 45 minuets to make a deposit because the customer before me was having trouble with his account. The only person working at the branch helped him but the line got longer and longer. About 2 months ago I had to make an appointment to see someone who could put my husband on my checking account. When we arrived for our appointment we were told there wan no-one there to help us and we had to make another appointment for another day. Branch is terribly understaffed.
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October 2021 by Aj “Phantom's Raven” johansen
The bank here in pacifica has been closed no info on when and if reopening i have a safe deposit box there and now im worried this is very bad business even1 800 can't tell me when or what is happening with that branch this is so wrong
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August 2021 by Patrick R.
I came into this branch looking to open an account and im glad i came here! Ive been to every single bank there is. I can say U.S. bank has been the best service ive had! Outstanding customer service! Christian was very knowledgable and made me feel that the company really cares about their customers! Christian knew the ins and out of the business and answered all my questions and more! I can tell he is very passionate about his job! He took time to take care of me even if it was busy. These are the types of workers that every bank should emloy. I will now be going to this branch from now on! So thank you christian and thank you U.S. Bank!
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July 2021 by Mark S.
There is no idea what customer service is all about..visited this place numerous times on behalf of my employer and the treatment by the branch stuff is pathetic at best... four people sitting without any attempt to help customer..one teller that ,most likely, met Napoleon Bonaparte at her prime (no offense to elders) ,should Not work at any job that involved contact with customers..standing there for 20 minutes and being ignored, more than enough to be grateful that my personal account as are in different bank...
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March 2021 by K. Payne
Over and over again, I have appreciated the personal care from the staff.The staff member outside helps with directing customers so the Covid limit within the bank and at the ATM is followed. He is always pleasant and is easy to engage in light conversation.Going inside to bank a staff member is heard welcoming customers, the tellers provide patient attention, and there is familiarity heard between staff and customer. They remember me even though I bank inside only once a month.To the employees at this branch, thank you for your professionalism and individual care. See you soon.
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February 2021 by Aj johansen
The bank here in pacifica has been closed no info on when and if reopening i have a safe deposit box there and now im worried this is very bad business even1 800 can't tell me when or what is happening with that branch this is so wrong
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February 2021 by Suzanne Myhrberg
They don't have enough people working there you have to stand in line up to 15 to 20 some times
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December 2020 by William C.
I have been with this branch since the 80's when it was "Eureka Credit Union". It was a good bank then. And, after it was taken over by US Bank, it was decent. However in the past few years it has slid downhill in quality of service and honesty. I now consider the bank discriminatory in its practices and would not recommend it to seniors, because of perpetual double talk, inaction, and dishonesty.
