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July 2024 by Carsten Bormann
Thank you, dear Susan, for your very kind and friendly help! The wine I wanted was sold out and Susan called the neighboring store and reserved bottles for me. The best employee at Safeway. in the store we trust in the US! Best wishes from Germany!
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May 2024 by Caleb Short
Only one cashier with 20+ people in line
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May 2024 by Michael Gosselin
Tide products locked up, takes the staff a long time to assist me in getting one from the cupboard
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March 2024 by Karen H.
I drive to this specific Safeway in Pacifica from SF. I use the Safeway app in advance to know exactly what they have in stock and get a general idea of how much I will be paying. Outside, it is clean and there is parking. (Coming from SF this means a lot- this means there are no piles of garbage in the parking lot or in the shopping carts) There are employees who help me find what I need- I've spoken to the wonderful lady in the dairy yogurt section and the meat/fish counter. Both employees have gone out of their way to help me find specific items. I've also noticed that the bakery section has items that the Safeway in Westlake and other areas don't have- like the cute cookies n cream bar cake or the extra berry/whipped cream garnishes that are added to the cake slices. And finally, the man who handles the self check out area is polite, helpful and low-key. I have to agree with another reviewer that this a "comfort" Safeway for me, a functioning store with appropriate customers and employees. So, take heed, if you come to this store, let's try to keep it this way!! :)!
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February 2024 by Patry Valle
Everything is found
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February 2024 by Eudora Z.
This is specifically for the floral department - I was trying to get some lucky baboos because they're on sale for CNY. Of the many lucky bamboos (all tagged and sized the same), I chose two to my liking. The lady who rang me up scanned the code from the tag, in disbelief, she went to the back computer and reprinted out a tag charging $10 more per lucky bamboo plant that I was ready to purchase. I had to plants. That's an extra $20. I asked her why she charged me each for $20 when the original code she scanned was only $12.99 (advertisement paper I was holdIing showed it to be on sale for $10.88 due to CNY). She said they priced it wrong when ALL the tags for lucky bamboos are exactly the same. Does that mean she needs to retag ALL the lucky bamboos? I showed her the advertisement paper and verified it's part of Safeway. She STILL DID NOT honor the price on the advertisement paper. I DO NOT buy your plants/flowers here. They will retag the flowers/plants last minute and tell you. They've been tagged incorrectly. Lesson learned. Went back to my neighborhood Safeway and they honored the price as advertised.
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February 2024 by Jemiah Westerman
Good inventory but everything is slow. I don’t know why they can’t hire staff like other Safeway stores. There are never enough cashiers so the lines are very long. Usually nobody at the deli counter so you have to find someone to page someone else and wait for them. If you need anything from a locked case, forget about it. They lock one door at sunset, and I don’t know why, but they lock the ones on the side with the carts. So you have to get a cart then walk all the way back to the open door. I’ve been at the deli counter waiting for someone to show up while I wrote this. Still waiting.
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February 2024 by Jeff Lake
This particular store is almost always very crowded. The merchandise and prices are standard Safeway. Having shopped at this location for years, I have never seen enough cashiers to keep the lines down. And with only 4 self-checkout stations, there is usually a line down the wine aisle for those.Some of the deli personnel don't understand English well enough for me not to have to repeat myself several times, and apparently haven't been told the difference between thin sliced and sandwich sliced meat.Honestly, if not for the convenience of being only two blocks from home, I would (and sometimes do) shop elsewhere.
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February 2024 by Felecia Clemons
I love this safeway. It's always neat and clean. The employees seem happy,even though they are understaffed.
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January 2024 by Aaron T.
It is a Safeway. Grocery, snacks and things you need. I went t there to get some ribs they were out I asked one of the workers and he said you can go to the register to reserve some.
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January 2024 by Amado Carino MD
Went there for a quick last minute shopping couple days before Christmas and, surprisingly, the crowd was well controlled thanks for the self checkouts.Store is huge but clean and orderly, lots of choices for any variety of produce.
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October 2023 by Dacu Mos
I come here quite a bit so I thought I'd write them a review. This is the closest safeway/grocery store from home. It is very convenient with a good selection of items. I love that they have a self-checkout as the lines can get quite long. Deli staff are very friendly, however they sometimes are out of sopressata. Other than that, I can usually find everything that I need.
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October 2023 by Hatiche K.
Thumbs up other than this place feeling like a jail. Pipe your security guards down this ain't a third world county just yet.
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October 2023 by Evelyn D.
Good customer service Safeway Fairmont, Pacifica Clean store, complete product, Friendly staff
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August 2023 by Tu M.
Re: Safeway on Hickey Boulevard store #2843. I called Angela Flores last Friday August 4, she is the store manager, to see about any updates in my case. Last month, She had claimed she would review the video from the day in question. when I asked her about it, she told me someone had just asked her a question, and asked if she could call me right back. She took my phone number, and again stated, I'll call you right back. it's been almost a week, and guess what? I haven't heard from her. She can't say she miss wrote my number by accident, because I've given it to her in the past. it would also be on the complaint I made last month. Can you imagine a store manager doing this? I can now.
