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March 2024 by Rebekah T.
Not all Safeways are created equal, especially if you live in San Francisco. We choose to shop in Westlake or Pacifica to find an increased selection of products, whether it be better produce or meat. We also come here often when we have a beach day. It's easy to get all our beach picnic supplies here like beverages, snacks, sandwiches and sushi. The sushi department, located in the deli section - will often make simple special rolls for us. My BF's daughter is kinda picky about her sushi rolls and they will make her special combo that she loves. The bakery department makes pretty little cakes, we picked one up for my daughter's 2nd birthday which was a sparkly little narwal. Super cute and wasn't even a special order.
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February 2024 by Jan B.
Service : friendly staff. Demonstrated excellent customer service at all times. ____________________________________
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February 2024 by Mike G.
I wish I could give it negative stars. Safeway is never really very good but this one is really bad. I rarely go, but I wanted to get something that they would have that the other markets do not and the lines were 10 or 12 people deep. Only one cashier open. This is not the first time that I've just dropped when I picked up after seeing the line and left. Remember, three is a crowd? Well, 47 is a crowd also. It reminded me why I refuse to go to Safeway. Sometimes I forget and think maybe I'll get lucky this time.
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January 2024 by Justin H.
Poor customer service, deli staff is clueless. Checkout line is long and confusing, what's the point of having one line for all the registers? Do yourself a favor and drive to the next Safeway.
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January 2024 by Ashley H.
The line system is the MOST inconvenient thing. Let people pick their own lines. I spend more time in line than shopping. i refuse to shop there because of it. But, if I want starbucks I am ALSO affected because people don't want to wait 20-30 minutes in line and opt to check out there. Management needs to visit their surrounding stores and get it together. Honestly. It's worth the drive to Linda Mar Safeway, you'll be in and out way faster.
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January 2024 by Angela P.
I am a local here in the manor area. I shop at this Safeway every time, unlike the Safeway up the hill this Safeway is way smaller. Before covid when the lines were at the register's they would get in the way the different aisles. I think when they changed the line to a more DMV stile line it helped with the foot traffic in each separate aisle.
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December 2023 by Hien P.
Mixed Experience at Safeway, 12 Manor Plaza, Pacifica, CA 94044 I recently visited the Safeway at 12 Manor Plaza, Pacifica, and my experience was a mix of positives and areas for improvement. Customer Service: The customer service at this Safeway was commendable. The staff was exceptionally friendly and helpful, making the shopping experience enjoyable. Store Appearance: However, the store itself seemed a bit dated and worn compared to other Safeway locations I've visited. It gave off the impression of being older, and I noticed some elements that could use an upgrade. Parking: On the bright side, parking was a breeze. The location provides plenty of parking spaces, making it convenient for customers. Surroundings: Another positive aspect is the abundance of nearby restaurants, offering additional options for those in the area. In conclusion, while the customer service and parking are strong points, the store's appearance might benefit from some updates. Overall, a decent experience with room for improvement.
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December 2023 by T M.
.46 lbs of cooked and frozen king crab. We've bought some here before and no issues. This time even before I unwrapped the crab, I could smell fishiness. It was bad. If you look closely or zoom into the picture you could see that there was hardly any meat and appeared dry and discolored. Despite this, I placed on a sheet with butter to reheat in the oven. Hoping it'd miraculously change. It didn't. Ended up tossing this out. Safeway should be more conscientious with their "fresh" seafood.
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October 2023 by Mason Abunda
The absolute WORST deli service. Ordered a sandwich through Doordash an hour ago and my dasher is still stuck inside.
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October 2023 by Timothy Simon
Terrible food, meats generally look pretty old, and even with all of that it’s the most expensive grocery store in town (ex: $3 for a head of lettuce).The employees are nice though. Nothing bad to say about them.
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September 2023 by Nisar Ahmadi
Once we ordered breakfast burritos for our family but the man unfortunately never added what we asked for because he kinda played around with us,
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August 2023 by Macy Khangura
They have some sort of single line system, but they don't have any signage indicating that. It's needlessly stressful to be yelled at by miserable workers and old local men when there's no one in line anyway. I don't see why this store has a completely different system than every other Safeway in the world. Also the bakery items I bought taste stale.
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July 2023 by Terri B.
I also think the Manor Shopping Center Safeway is just fine but the parking lot and exterior around the store is truly vile. Can Safeway please take the lead and clean up the parking lot? It especially needs attention under the Manor Shopping Center sign which is a health hazard due to all the bird poop, and often, dead birds. Safeway - be a leader, step up to keep the parking lot in better condition. Your customers and the community would greatly appreciate it.
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July 2023 by Anna Pacheco
Pretty horrible in customer service. There was a super sweet lady in the deli with glasses. I was looking for two items, two men told me in Spanish, they don't speak English. I told them back in Spanish, no problem and they ignored me..lol. Then there were lanes open and people behind the registers doing nothing. One gruff lady barked at me to get in one line I guess that distributes to other lines. There was only one lady in that line and multiple checkers with no people doing nothing. So frustrating, I went back to whole foods SF. My cart was full, needed cat food but the service to customers here is weak. Why would they make people wait down a big line to block aisles of people wanting to look at items. Very nerve wrecking.
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June 2023 by jessica Muniz` (jmuniz143)
OMG this Safeway is so clean and makes me feel safe. No homeless, no security, everyone just coming in and getting out to get what they need.
