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March 2024 by Karen H.
I drive to this specific Safeway in Pacifica from SF. I use the Safeway app in advance to know exactly what they have in stock and get a general idea of how much I will be paying. Outside, it is clean and there is parking. (Coming from SF this means a lot- this means there are no piles of garbage in the parking lot or in the shopping carts) There are employees who help me find what I need- I've spoken to the wonderful lady in the dairy yogurt section and the meat/fish counter. Both employees have gone out of their way to help me find specific items. I've also noticed that the bakery section has items that the Safeway in Westlake and other areas don't have- like the cute cookies n cream bar cake or the extra berry/whipped cream garnishes that are added to the cake slices. And finally, the man who handles the self check out area is polite, helpful and low-key. I have to agree with another reviewer that this a "comfort" Safeway for me, a functioning store with appropriate customers and employees. So, take heed, if you come to this store, let's try to keep it this way!! :)!
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February 2024 by Eudora Z.
This is specifically for the floral department - I was trying to get some lucky baboos because they're on sale for CNY. Of the many lucky bamboos (all tagged and sized the same), I chose two to my liking. The lady who rang me up scanned the code from the tag, in disbelief, she went to the back computer and reprinted out a tag charging $10 more per lucky bamboo plant that I was ready to purchase. I had to plants. That's an extra $20. I asked her why she charged me each for $20 when the original code she scanned was only $12.99 (advertisement paper I was holdIing showed it to be on sale for $10.88 due to CNY). She said they priced it wrong when ALL the tags for lucky bamboos are exactly the same. Does that mean she needs to retag ALL the lucky bamboos? I showed her the advertisement paper and verified it's part of Safeway. She STILL DID NOT honor the price on the advertisement paper. I DO NOT buy your plants/flowers here. They will retag the flowers/plants last minute and tell you. They've been tagged incorrectly. Lesson learned. Went back to my neighborhood Safeway and they honored the price as advertised.
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January 2024 by Aaron T.
It is a Safeway. Grocery, snacks and things you need. I went t there to get some ribs they were out I asked one of the workers and he said you can go to the register to reserve some.
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October 2023 by Evelyn D.
Good customer service Safeway Fairmont, Pacifica Clean store, complete product, Friendly staff
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August 2023 by Tu M.
Re: Safeway on Hickey Boulevard store #2843. I called Angela Flores last Friday August 4, she is the store manager, to see about any updates in my case. Last month, She had claimed she would review the video from the day in question. when I asked her about it, she told me someone had just asked her a question, and asked if she could call me right back. She took my phone number, and again stated, I'll call you right back. it's been almost a week, and guess what? I haven't heard from her. She can't say she miss wrote my number by accident, because I've given it to her in the past. it would also be on the complaint I made last month.Can you imagine a store manager doing this? I can now.
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July 2023 by Majd M.
Amazing store and employees I was there last week and i felt this was the best Safeway I've seen
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July 2023 by Carl L.
This store has a major issue and needs to be shut down due to health and safety concerns. Over the past month I've been coming here I notice every single bread I buy has mice bitings all over it. Numerous amount of times I've seen mice droppings all over this store. Shit, I even spotted a mouse in the bakery. How is this store still open to the public? Also, almost every cooler here is leaking.. A customer can slip and injure themselves. I bet the back of the store is infested with mice. On top of that this store smells like like something is decomposing I hope the health department checks out this store. Fellow Customers, please stay away for your own health and safety
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July 2023 by Tony C.
Went to this Safeway yesterday to buy a couple of items. In and out, right? NOPE. Despite it being the day before the 4th of July, there was ONE checker and the self serve line went all the way to the back of the store. No express lane, tho that's nothing new. Whatever happened to threes a crowd?
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May 2023 by Sean H.
Maria at the deli was so nice and helpful!we went in there trying to buy a bunch of stuff and she made sure we got the best deal! Best Safeway in the area!
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March 2023 by Eli C.
This review is strictly for the ASSistant manager (I think his name is something like Majhd) his name doesn't matter. On this occasion I was looking for Vanilla extract and because this Safeway location is not my preferred store I did not know where I can find it so I decided to ask for help. I saw three employees on isle 8. Two guys talking to each other while one was stocking maybe and another female employee further down chiming in on the guys convo giggle or what not, also stocking (closer to me) I didn't want to interrupt their oh so important conversation but couldn't find the vanilla, (I should've then just kept looking myself) but anywho, I said excuse me to get her attention THREE separate times. She fails to acknowledge me and my question when I finally got a bit closer I asked her if she worked there. I thought maybe she's with a vendor or something as I couldn't see any Safeway uniform or her name tag. But I did notice she had on her AirPods and perhaps she just couldn't hear me. But how was it that she can she hear and be all giggly towards the guys? Hmm?!! Well for the fourth time I asked her where I can find the vanilla extract and she looked at me, no words, looked over at the guys called for one of them and pointed her finger in my direction. She did not look back at me or say one single word to me. Just kept going about her business. The guys kept talking for maybe 10 more seconds but also NOT one word nor did they even look my way UNTIL I decided in my head "screw this I'll go find it myself" ( I do want to note that it seems like one of them was on a break and oddly enough he was the one that helped me in the end, thank you Eric) well I began to walk away just disappointed in their lack of customer service when I turned my cart around the corner and that's when the (I later learned) ASSistant manager is walking toward me asking me how he can help. Already pist off I turned back and said "oh now you can hear me and want to help, where can I find the vanilla extract?" He looked me dead in my eyes for about 3 seconds with Eric right behind him and homegirl staring at me as well before he said, as he's TURNING HIS BACK TO ME "oh I can't help you!" IM SORRY WHAT?!! I get that he was mad I said that to him but sir I am the customer asking for assistance and you are the ASS ISTANT manager ignoring me and then have the audacity to talk to me like that? I asked for his name and none of them wanted to even look or talk to me but he made sure to walk back towards me stating his name and of course mention " I AM THE STORE MANAGER" I later learned he is only the assistant to the store manager. Not the store manager. When I was at the register paying he made sure to walk by me, stood next to the self checkout cashier both looked over at me and he began to laugh.. laugh! 1000% unprofessional!Eric ended up helping me find the vanilla extract but I will not be asking for help finding anything if I ever set foot in that Safeway again. I would rather shop some place else. And as for that lady and the ASSistant manager. Do better! You guys don't get paid to ignore customers and treat them poorly. I don't care who you think you are. DO BETTER!
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January 2023 by Jo D.
. The Cashier, Nick, decided to take his aggression and transphobia to the next level. He denied me at first to my purchase even though I am 21+. He said many hateful comments and demanded multiple forms of proof. I never once had this happen. I did not feel welcome as this store is not inclusive at all and has forms of racism and transphobia. Please spread kindness. It as simple as not having to pry onto someone's own transition or life, agreeing with it or not, it doesn't affect you.
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October 2022 by Valeria R.
This is going to sound weird, but this is our "comfort" Safeway. We started shopping here in earnest during the pandemic, to escape the painful conditions in SF and other area stores. As things opened up, we kept coming because it's convenient in so many ways: *Always decent parking *Things are where you expect them to be and well-arranged (hello, confusing Westlake and Strawberry Village Safeways) *Generally clean and well-stocked; it's rare that we can't cross off everything on the list (hello, poorly-stocked SSF Chestnut Safeway) *No drama or fear (hello, chaotic Potrero and Marina Safeways) *The shopping center is convenient to the 280 and highway 1 and has a lot of useful businesses like a Dollar Tree, Starbucks, RiteAid, hair-cutting places, laundromat, small restaurants that are good for take-out, and two gas stations and a 7-Eleven across the street When we need to do our "big shopping" in a clean, orderly, and safe store where everything is easy to find, we pass other Safeways to come here.
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August 2022 by Al K.
Best Safeway around. Always fully stocked regardless of time of day. There are many other Safeways closer to my home, but this is the one I prefer.
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July 2022 by Claudia L.
The lines are ridiculous!! They are really under staffed. The managers really nice but 25 mins in line almost every time is craziness.
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June 2022 by EM H.
When we used to live next door at the Avalon apartments in Pacifica, naturally, this Safeway location was our go-to grocery store because of the convenience of proximity. When we moved to San Bruno, I opted to go to the Millbrae locale on El Camino...until I finally got fed up with their lousy customer service and constant errors with prices. I have now returned as a regular customer to this Pacifica Safeway. Located in the Fairmont Shopping Center on Hickey Boulevard, finding a parking spot is no issue in the lot. When our dogs have drop-off appointments at Banfield, I find it convenient, again, that I can hop over to Safeway and grocery shop during the vet examinations. This Safeway location is not as big as the Millbrae supermarket on El Camino. Obviously, this means that the variety of inventory is not as extensive, but not at all insufficient - they have plenty of plant based items and ethnic foods. What is noteworthy about this specific store is that it has the small town market feel with a very friendly staff (quite the opposite of the rudeness you can encounter at Linda Mar). Additionally, it's very rare to find a price discrepancy on your receipt (unlike at Millbrae where it is commonplace). This is probably THE BEST Safeway in the area.