Rite Aid is a drug store chain offering pharmacy services, health and wellness products, photo printing, and a rewards program. Customer experiences vary. Many praise the helpful, kind, and amazing staff, noting patient and caring service. Some pharmacy staff are described as great, with specific appreciation for their diligence and speed in filling prescriptions, allowing customers to get needed medicine quickly. The store is noted for meeting all needs, from gifts and ice cream to pharmacy items, and is complimented for its wonderful selection and great rewards program. Clerks are often always nice with good customer service. However, some reviews report inconsistent service. Some pharmacy staff are viewed as impolite, not customer-oriented, or in need of more training in courtesy and handling questions. One detailed account describes an unhelpful pharmacy manager who refused to fill a necessary prescription on a holiday, leading to a lost long-time customer. Other criticisms include confusing and inaccurate shelf prices, a slow checkout process, and staff being forced to work around an annoying data collection process. While many confidently choose Rite Aid, these negative experiences highlight areas where customer expectations are not met.
Given the current circumstances and the lack of inventory I find the pharmacy to be rockin' they've been taking care of my prescription needs for over 20 years.....please don't close. The employees in the store are pretty awesome too!!!
November 2023
I have an appointment tomorrow for flu and Covid shots. I had a question about paying so I tried to call the pharmacy for 30 minutes and nobody picked up.I tried to call the 800 number..... forget it they make it so difficult to talk to a human being it's insane !
September 2023
Pharmacist was all alone, serving a long line of customers. Still, very helpful.
