-
March 2024 by Audrey
Very supportive staff!
-
January 2024 by Joe Solano
Local pet store with very nice and helpful staff.
-
August 2023 by gabriella martinez
Every time I've gone into the store the staff has been very friendly. This last time I went I had so many questions about using the pet wash station (first timer). Wish I could remember the name of the employee who helped me, she was very patient. Will definitely bring our husky malamute mix back.
-
August 2023 by Michele Dimond
Knowledgeable, helpful staff. Lots of choices of food, etc
-
July 2023 by Raven Fox
Good place. Good workers. Nice and clean and great for washing big doggos.
-
May 2023 by C Tulkin
Great selection of high end products and wonderful customer service
-
April 2023 by Justin 787
Friendly and helpful staff. I bring my golden here for treats and his bath after the beach. Easy and clean
-
April 2023 by Zlatko Unger
The staff is super friendly. There is ample parking. Shelves are stocked. What else is needed?
-
February 2023 by Jasmine H.
Tallis is a very kind and warm individual who is willing to help! Knowledgeable on products and takes her time explaining what they are useful for. She is a great team member to Pet Food Express company :) Sassy and I thank her very much for all the goodies she recommended.
-
January 2023 by Linda Chappelone
Excellent! Workers are friendly and always helpful. I really enjoy buying my dog treats and food at this nice store. They also inform me of the sales. Dog owners can also bathe and weigh their pets at the back of the establishment. Awesome?
-
December 2022 by Leah Malloy
This place is always great. You can tell every one really cares for the well being of your pet
-
November 2022 by Michelle F.
We literally live just around the corner about three blocks away in Linda Mar and we couldn't be more than happy and thankful to have this Pet Food Express location (plus their wonderful staff) so close by. As local Pacificans, we've been buying our dog food here ever since our little golden retriever Jax was a puppy and ONE of the many (positive) things that has always been consistent through the years is the great customer service! Most recently I want to note an interaction that is worth this review. I'd love to recognize Dawn, one of the managers, who went above and beyond to ensure I was retained as a happy loyal customer. Prior to Thanksgiving I called to inquire about the Black Friday pet wash token sale, and the associate who I spoke with on the phone had unfortunately given me wrong information stating that the sale went until Monday 11/28. When I spoke with Dawn on Monday 11/28 she had informed me that the sale had actually ended on Sunday but due to the miscommunication I received, she would make an exception to go ahead and honor this one time for me. She did so without hesitation and moreover with a lens of empathy. Thank you Dawn for your understanding and making a situation right and whole for the customer after employee error. When I went into the store that evening, I also bought 4x bags of 28 pound TOTW dog food, and Teyhla (really cool name by the way) was more than happy to help me load my cart and also load my car out in the parking lot. This holiday season I am grateful to have this Pet Food Express in our local shopping center to make meeting all of our doggie's needs easy! I have to also say these days it's pretty damn rare to find retail staff members who are genuinely kind and prioritize the customer experience. At first, I thought it's pretty odd to write a Yelp review for a pet food store but I appreciate them so much I don't mind taking time to submit the positive feedback here! Hopefully it reinforces the positive behavior and continued amazing service! PS - we love the dog wash station, here's a picture of Jax loving life!!
-
November 2022 by Mara K.
The staff here is always incredibly helpful AND knowledgeable. Pricing is on the higher side with their high-end brands. They do have a doggie wash area but that has become expensive at $18!!! I think it would only be worth it if you have a very hairy dog, a big dog or a combo of the 2.
-
November 2022 by Arielle F.
First time using the self wash station and I have to say for $13 ($18 with a $5 off coupon for first wash!) it was worth every penny and more. I have a 54 lb staffy so giving him a bath at home is a nightmare. Factor in his recent TPLO surgery and well... yeah lol This is what the $ paid for 1) 25 mins at the wash/dry station 2) unlimited towels 3) free shampoo 4) plastic collar (s) 5) restraints to hold dog at wash area and dry area Staff was friendly too! Safe to say we'll be back!
-
November 2022 by Kendra Langer
I just needed cheap cat food for the ferral cats I feed. The prices were very steep and although it was a beautiful store it was way beyond my price range. I felt bad not being able to even afford a little bit of cat food. It has been a problem to get Friskies or 9 Lives. I now go tp San Mateo for bulk food! Ferral cats aren't picky eaters.