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October 2024 by tristan malig
Dr Choi and the whole Staff at Pacifica Pet are excellent.
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August 2024 by Ken Preiser
Thank you so much dr choi and staff. My 1.5 yr old cat is doing well after the full teeth extraction. I'm very grateful for the time and attention.
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July 2024 by Sidnie Davis
We live in HMB but had a poor experience with the vet there and now travel to Pacifica after a recommendation. They are super easy to schedule with and have great follow-up. The vet there has even called me on a Sunday to relay test results. Extremely thorough but they don't upsell you at all or apply any pressure - just give you options and clear estimates. I have been so pleased.
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June 2024 by Robert Binion
Great vets and staff. They definitely care about your pets but, unlike some places, they don't automatically do the most expensive thing. Instead they are happy to talk through options.
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March 2024 by Ellen Louthan
Pacifica Pet Hospital is the best! If I could give them 100 stars, I would. Dr. Choi and his whole staff are caring, kind, communicative, and thorough! They take such good care of my golden retriever, Charlie! Thank you!!!
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January 2024 by Mary Schleihauf
Very caring and attentive
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December 2023 by Francesca T.
Just wanted to give a shout out to Natalie at Pacifica Pet Hospital. She was amazing today! First time meeting her and she was so upbeat and kind. She seems genuinely excited to meet my dog and expressed his glands. Amazing customer service skills. She literally made my day and snuggled on my dog before we left. when someone is amazing at their job it shows. Thank you Natalie! I've also know Dr. Choi for at least 20 years. He has always given me honest pet advice and great care. I trust him with my current senior dog's health and wellbeing.
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November 2023 by ivan emiliano
Since oceana closed abruptly. They have been the best. Travel 20 miles for them.
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October 2023 by Hella Dam Bitches n Queens Rescue Inc.
All the staff are very friendly and accommodating.
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October 2023 by Gael Lala-Chavez They Them
This place has very poor customer service and their main priority is making money off your beloved pets. Every time we've taken our dogs here it's been a long, costly process to diagnose what is wrong without an actual solution. They will order test after test for the upsell without any rhyme or reason. The last straw was a dental cleaning. Dr. Choi insisted we have this procedure done even after our short nosed 11 year old dog almost died due to anesthesia. He then promised "light anesthesia". We made appointments to go and he assured us he would be there to aide our worries at drop off. We showed up twice and Dr. Choi is nowhere to be found both times. The receptionist said he wasn't arriving for another hour. We didn't feel comfortable leaving our senior dog for such a procedure without talking with him first, so we left. The receptionist assured us we wouldn't be charged yet we were charged $162 for nothing. The customer service person on the phone threatened us with collections if we didn't pay immediately. She even said Dr. Choi himself insisted on charging us. This Dr. is egotistical and short. He's in it for the money and truly doesn't care about the well-being of pets.
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October 2023 by Valzyck gmail
They do not let owners for into the exam room with pet. This is not a good policy for pets. The owner should be in the exam room with the pet.
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October 2023 by Anna K.
Had a great experience here- from reception to techs to Dr. Choi, all where kind and attentive! We came to this office after a terrible experience at SF SPCA where they were dismissive and unhelpful. I was able to get an immediate appointment at Pacifica Pet Hospital and the fee for teeth cleaning was HALF what SPCA was asking. And they threw in a free ear cleaning :)
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October 2023 by Michael T.
expensive, busy, incompetent they charged us 600 for a scan we didn't ask for. it takes months to get an appointment. now we get a text saying our dog is overdue for rabies when he was supposed to get his shots with them a month ago. I don't know if it's a mistake but it's characteristic of this place
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October 2023 by Loreta T.
I won't recommend this place, the stuff are shady they always find a way ti charge more than they suppose to. Scheduling is impossible, over charge for late fees.
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September 2023 by Dawn James
Great first visit. Dr. was very personal and didnt try to sell extra services to make you feel like a "good pet owner".
