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February 2023 by Jasmine H.
Tallis is a very kind and warm individual who is willing to help! Knowledgeable on products and takes her time explaining what they are useful for. She is a great team member to Pet Food Express company :) Sassy and I thank her very much for all the goodies she recommended.
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November 2022 by Michelle F.
We literally live just around the corner about three blocks away in Linda Mar and we couldn't be more than happy and thankful to have this Pet Food Express location (plus their wonderful staff) so close by. As local Pacificans, we've been buying our dog food here ever since our little golden retriever Jax was a puppy and ONE of the many (positive) things that has always been consistent through the years is the great customer service! Most recently I want to note an interaction that is worth this review. I'd love to recognize Dawn, one of the managers, who went above and beyond to ensure I was retained as a happy loyal customer. Prior to Thanksgiving I called to inquire about the Black Friday pet wash token sale, and the associate who I spoke with on the phone had unfortunately given me wrong information stating that the sale went until Monday 11/28. When I spoke with Dawn on Monday 11/28 she had informed me that the sale had actually ended on Sunday but due to the miscommunication I received, she would make an exception to go ahead and honor this one time for me. She did so without hesitation and moreover with a lens of empathy. Thank you Dawn for your understanding and making a situation right and whole for the customer after employee error. When I went into the store that evening, I also bought 4x bags of 28 pound TOTW dog food, and Teyhla (really cool name by the way) was more than happy to help me load my cart and also load my car out in the parking lot. This holiday season I am grateful to have this Pet Food Express in our local shopping center to make meeting all of our doggie's needs easy! I have to also say these days it's pretty damn rare to find retail staff members who are genuinely kind and prioritize the customer experience. At first, I thought it's pretty odd to write a Yelp review for a pet food store but I appreciate them so much I don't mind taking time to submit the positive feedback here! Hopefully it reinforces the positive behavior and continued amazing service! PS - we love the dog wash station, here's a picture of Jax loving life!!
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November 2022 by Mara K.
The staff here is always incredibly helpful AND knowledgeable. Pricing is on the higher side with their high-end brands. They do have a doggie wash area but that has become expensive at $18!!! I think it would only be worth it if you have a very hairy dog, a big dog or a combo of the 2.
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November 2022 by Arielle F.
First time using the self wash station and I have to say for $13 ($18 with a $5 off coupon for first wash!) it was worth every penny and more. I have a 54 lb staffy so giving him a bath at home is a nightmare. Factor in his recent TPLO surgery and well... yeah lol This is what the $ paid for 1) 25 mins at the wash/dry station 2) unlimited towels 3) free shampoo 4) plastic collar (s) 5) restraints to hold dog at wash area and dry area Staff was friendly too! Safe to say we'll be back!
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September 2022 by Cameron C.
Horrible service. Cashier told me to wait to purchase items which was fine. Couple minutes pass by and I'm just standing there with no explanation whatsoever and all she was doing was putting bags in a cardboard box... which probably wasn't even important. Don't know what kind of business model they have for customer service. Don't know any business that would make a customer wait for checkout without communicating...
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August 2022 by Nerissa D.
Tallis was very knowledgeable and very helpful. We told her what we needed and she explained everything in layman terms. Tallis mentioned there's puppy training so we can't wait for Jax to get all his shots. Thanks Tallis!
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June 2022 by R K.
Had the most amazing experience thanks to Emily. She was so knowledgeable and helpful, especially when it came to washing our pup who is very vocal about his disdain to being bathed. She not only knew about each ingredient that was in all the products she showed us, but she knew the backstory of each company as well. Seriously hope she's being compensated for the amount of customer service and product knowledge we received. Will definitely shop here again!
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March 2022 by Mike B.
OMG, I could not imagine a more enjoyable shopping experience. I've been shopping here for my cats for many years and have always been greeted by staff with kindness and a genuine desire to help. I recently adopted a rescue dog Loretta, and had such a pleasant experience with all the staff! They teamed up and gave me great advice, product recommendations, and spent a little time loving on our new girl. It is clear that this company knows who to treat their employees because they are all wonderful. In a time when genuine customer service is extremely rare this place seems to have figured out the secret. Could not recommend the Linda Mar store and staff more!
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November 2021 by Sharmaine M.
Thank you to all the attentive, friendly and knowledgeable staff at this Pet Food Express!!! Especially through these tough times! I loved how the staff who I talked to so far (sorry, forgot ya'll names) told me their tricks bout having a dog vs. just selling what's in the market today. Ya'll made me feel welcome here～ Hope to keep striving!!! Cheers :)
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November 2021 by Meredith S.
Went in today for some advice on kitty litter and help on managing my kitty peeing outside of her litter box and was assisted by Stephanie. She was knowledgeable, sympathetic and very helpful in coming up with possible solutions. The manager (which I didn't get his name) was also very helpful with his suggestions. I was also told that if I didn't like a product, I could bring it back and exchange it for another brand. Plus I received a few free sample products to try out. I recommend shopping here and plan on patronizing this pet store for all my pet needs.
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October 2021 by Kirsten S.
Awesome self serve dog washing, and very helpful staff! Great way to wash two dirty bulldogs.
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July 2021 by Jennifer R.
I'm a teacher and my class is studying insects. I was in need of some crickets. In the past the pet store would just give me a plastic bag of crickets. At Pet Food Express you get so much more. Christina lead to these igneous boxes of crickets, that supplies the crickets with food and water. They lasted much longer to the pleasure of the children, than the plastic bag crickets. Thanks Pet Food Express.
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June 2021 by Gillian S.
In April I needed to buy a birthday gift for a friend who has everything. I know she has a dog and goes to Pet Food Express on her way to home Half Moon Bay. I thought I would stop by to see if I cold find a gift. Christina gave me a warm greeting and asked if she could help. I said yes and what would she suggest for gift. She suggested a gift card, so the owner my friend could get exactly what she wants and needs. Since different dog have different diets and likes. So she rang me up. I was very happy. I know I couldn't go wrong since all my other friends shop and use the pet washing stations at Pet Food Express. It was so clean and organized they seem to have everything including advice, which hard to find at other stores, where you can't even find help or they are just too busy. My friend was very delighted and I was very happy. Pet Food Express is a very friendly place.
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May 2021 by Spring W.
I absolutely highly recommend this store to anyone who needs quality pet products at a great value. I used to shop at the big stores for my dogs who have a dietary allergy and need special food but after my past few lack luster experiences at these stores I started shopping at Pet Food Express and now I won't shop anywhere else. The difference with the customer service was noticeable immediately. I often have questions about the food ingredients and find it almost impossible to find anyone at the larger stores to help me, this was not the case at Pet Food Express. Everyone is so helpful, especially Christina who has helped me most lately. Christina was so kind and patient with me, she really took the time to listen to my concerns and answered all my questions. Christina had some great suggestions for different products I could offer my dogs that would be in compliance with their food allergies, something that had never been offered to me at other stores. The store is always sparkling clean and seem to have new items each time I go in. I do not generally write reviews but this store and their employees are so great that I felt I had to let other pet parents know, this store is an absolute gem.
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February 2021 by Mimi A.
We got our puppy a couple of years ago ( I guess he's not a puppy anymore) and he has a sensitive stomach so the dog food and treats we buy him are usually not readily available , that is not something they keep in stock so we always special order what we need when we get low and they order it for us at no additional cost. And since we don't want to do this all the time we utilize their buy 3 get one free offer. What a deal! They've been great and always helpful.
