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March 2024 by Meagan W
They might as well just close this branch. I have heard nothing but horror stories about having to drive over the hill just for basic help.
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November 2023 by Janelle Fried
They steal money because they have no tellers
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October 2023 by Patricia B.
Every time I come into the bank it is a long wait for a really simple transaction. They only have one teller and three others that don't help in peak hours. The banking hours are not convenient either. They close at 4? It makes it really hard to bank there.
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February 2023 by Andrew J.
The teller lady and her trainee were great. Even while she was showing him while helping me it was still timely. No line. So I'm not sure about the previous reviews. Compared to mission st branch this place is great.
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June 2022 by Khamrie D.
I opened my first BofA account at 13 years old at the Brisbane location. Went by myself and brought my social security card and a school ID and the teller opened my savings account. The account was eventually closed because I didn't really use it. When I was 17 I went back to this Pacifica location to open a checking account because I had just started working and had 2 checks just sitting waiting to be deposited. I didn't have a state ID and I was told by the teller that he would not open the account for me. He said the other teller trusted me to open an account for me without an ID but he didn't. I was f****** 17. Absolute joke. Went to Chase the next day and had an account within 20 minutes. Not saying all BofAs suck just this one and that teller specifically. Wish I could remember his name.
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June 2022 by Mick Wedley
Never open, closing my account and changing to Chase
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April 2022 by eric nelson
Is this bank Ever OPEN?
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April 2022 by david hall
Open back up or close permanately......covid excuses arent valid anymore....not having a branch in this city is going to make me take my banking to another company
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February 2022 by Susan Hontalas
Yesterday Google said the bank was open today. Come today, still closed. Online the hours change per day! Either open or close permanently. Blaming Covid is over!!
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December 2021 by Jo Ann Fontes
They are never open! They were supposed to be open on Tuesday, at least that’s what I heard, but I’ve been there twice and they’ve been closed. This is a real hardship especially this time of year! I have been with this bank for 50 years I may not be with them much longer.
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August 2020 by James M.
Bank of America "Used to be the best Bank in America....Now the "Worst Bank in America". I should know.... I unfortunately was with them since 1966( back in the days - they believed in service) ..... now they believe in Corporate profits, not in people's financial needs... "any Bank would be better " ...... Really!!! Any Bank !!!
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August 2019 by Laura M.
This location has really bad customer service. Slow and rude. I'm very surprise is still open. Britney couldn't be more unappropriated to deal with customers. It's a shame we need to go through bad manners and bad service in our community and also with the bank I like the most.
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May 2019 by Ivar Kljavin
Bank customer service is terrible. 25 years with BofA and treated by this branch very badly. Our account was compromised thru a cloned card in another branch. The bank closed our joint checking and transferred monies to a new account. That makes perfect sense. However, although BofA fraud division indicated otherwise, the bank manager pulled me off the account because I needed to be present at the Pacifica branch to be included in the transfer for accessing the new account. The result was that I was stranded traveling in the EU with no ability to derive cash. Calling the branch, the agent would not let me talk to the manager because I had no appointment prearranged. When I ask for options to get me out of my predicament, the agent said again we can't help you because they can only verify my identity in person. BofA check fraud and myself very perplexed as my credentials could have transferred. The bank just didn't care and offered zero help.
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January 2019 by Jesse Vardigans
could use more than one guard. Doesn't seem the safest. Service is okay most the time. Depends who's your bank teller is. Parking is fine
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August 2018 by Todd Stock
Supposed to be open till 5 p. M. Got here at 4 p. M. And they're closed
